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Sunsync 10kW

Boris
in Inverters

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I have a 8 kW (16x 360 w panels) system with a 10 kW Sunsync inverter and 4x Pylontech US3000 C battery storage. Connected to the grid but not able to feed into the grid in Makhanda / EC. My question: why do the lights dim and flicker when we lose the grid/utility in the middle of the day with full sun or in the evening with fully charged batteries. Everytime the utility power is cut the lights start dimming/flickering although there is plenty of solar power or battery available. My installer has made some changes but it does not really make a difference. Any advice would be much appreciated. Thank you

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