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Solis inverter support & service

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Thought I mention this.

On the 17'th April I bought a 2000W 4G Solis inverter from the power store. After +/- 10 days it finally arrived. Never seen one I opened it and connected it. Documentation said starts from 50V DC.  I could not get it going and could net get support. So I China and they showed me I need higher DC voltage on the unit I bought. Put more solar panels in series  and voila ces marche. I then tried to get a COC made arrangements and inspection took place.  We then could not verify the settings.  Tried to get the information from relevant sales and support but the support and knowledge is very bad.

Eventually we got it and I reconnect it. So the system was signed off. Because I live right on the beach and its winter with high humidity when switching on inverter does not work.

7 weeks later no inverter no communications.

 

What a nightmare!!!

O my word ... and there I though Solis was a good idea.

To do a @plonkster comparison: My 1999 Isuzu has no rust at all having been in and around Cape Town most of it's life. 🙂 

4 hours ago, Erastus said:

What a nightmare!!!

I have a client / friend with 3 of the 4g models.  He installed them himself. 2 months plus down the line and its still not working, I told him I will assist in trying to get them going, problem is the units is almost 1000km from me. Phoned a few places to get advice, As you said above, local support is really hard to come by. This guy is ready to do the next settings with a hammer... 

Hi All, I must be fortunate i have 2 x Solis systems (small units) in the field. They been behaving for around a year now.Only get alarm from one unit that the grid voltage is low.

  • 1 month later...

Good day

I do installations of the Solis inverters and provide the correct setup for your specific application

I have in stock and my prices are much cheaper than anyone else with backup support

You can contact me on whatsapp 0828517568 or [email protected]

 

 

 

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