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Solar Installer Required - Johannesburg Northern


CDL

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Hi guys,

Can anyone recommend a decent solar installer to help me sort out a solar installation in Johannesburg's northern suburbs? I need somebody reliable and with a good reputation. The system is still – theoretically – under warranty from the guys at Green-World Solar (https://www.green-world.co.za/home) but I just cannot get any joy out of them; it's like they dropped off the end of the planet. I get no responses to emails, no responses to SMSes, no responses to Whatsapp's, my calls aren't answered, et cetera. The system went down a month back and is still not operational. A diode blew on one of the Axpert inverters in early November;  a few weeks back they brought the inverter back in repaired form (by whom, I don't know). They took away one of the BMS' (Revov system - http://revov.co.za/) and I've never heard from them since. And as I say, it doesn't matter what I do, I can't get any comms out of them. No idea why or what's happened. 

Edited by CDL
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15 hours ago, CDL said:

Hi guys,

Can anyone recommend a decent solar installer to help me sort out a solar installation in Johannesburg's northern suburbs? I need somebody reliable and with a good reputation. The system is still – theoretically – under warranty from the guys at Green-World Solar (https://www.green-world.co.za/home) but I just cannot get any joy out of them; it's like they dropped off the end of the planet. I get no responses to emails, no responses to SMSes, no responses to Whatsapp's, my calls aren't answered, et cetera. The system went down a month back and is still not operational. A diode blew on one of the Axpert inverters in early November;  a few weeks back they brought the inverter back in repaired form (by whom, I don't know). They took away one of the BMS' (Revov system - http://revov.co.za/) and I've never heard from them since. And as I say, it doesn't matter what I do, I can't get any comms out of them. No idea why or what's happened. 

The problem is most installers wount be interested in touching another man`s install, especially a faulty one.

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Thanks Richard. Thanks Jaws. I have found someone good to help. An assessment of the installation reveals that its been very poorly done from the outset. And contact with Revov reveals that the installer blew the BMS. So, will get it sorted out. Starting by throwing away the Axpert units and putting in Victron. Do it properly and be done with it.

Many thanks for the help and advice.

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22 hours ago, Jaws said:

The problem is most installers wount be interested in touching another man`s install, especially a faulty one.

I think the issue is that they make the money out an installation, not in fixing somebody else's mess. It's not worth their while unless they can sell you some gear into the bargain.

And if somebody does disappear off the face of the planet, what is one to do? I have an invoice from my installer that shows I purchased an inverter (no serial number), batteries etc. If they go belly up (hypothetically, I have no reason to think that is about to happen) then where do I stand with the warranty on the batteries etc. Or if Revov fold? And who will maintain and/or expand the system or replace the batteries when the time comes?

I would add that I see the dilemma for the installers here. They would need to charge a good hourly rate to make it worth their while to troubleshoot the system and maybe sign off on a new COC. Yet a lot of folks will baulk at the price, or at being confronted with an hourly rate instead of a fixed price.

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