Hello,

I've got a Goodwe 5048D-ES hybrid setup (12x335W panels, 3 Pylontech batteries), and it's been running well for a year without issues.

However, the other day it made a bang, and we lost power (was at night, no major loads, taking power from the grid, not the batteries - we get a lot of load shedding, so save the batteries for late night use if necessary).

The installers checked it and said it was fine (they didn't open it), though the LED lights on the front had stopped working. However, next evening, the same thing happened. It seems to reset itself much later on, ie seems dead for several hours, but hard to tell with no LEDs.

The problem is that I live in Zimbabwe, and imported it from South Africa (couldn't find Goodwe locally). Am I covered by Goodwe's warranty? How would I go about getting it looked at? Or does anyone know a Goodwe tech in Zim? Or any ideas what the issue could be - I'm tempted to get it opened up, but that will invalidate the warranty.

11 hours ago, Rambler said:

Or does anyone know a Goodwe tech in Zim?

I propose you contact Dave Havenga (Goodwe rep Southern Africa)

[email protected]

3 hours ago, Fuenkli said:

I propose you contact Dave Havenga (Goodwe rep Southern Africa)

[email protected]

Thanks, have done so.

15 hours ago, Rambler said:

Hello,

I've got a Goodwe 5048D-ES hybrid setup (12x335W panels, 3 Pylontech batteries), and it's been running well for a year without issues.

However, the other day it made a bang, and we lost power (was at night, no major loads, taking power from the grid, not the batteries - we get a lot of load shedding, so save the batteries for late night use if necessary).

The installers checked it and said it was fine (they didn't open it), though the LED lights on the front had stopped working. However, next evening, the same thing happened. It seems to reset itself much later on, ie seems dead for several hours, but hard to tell with no LEDs.

The problem is that I live in Zimbabwe, and imported it from South Africa (couldn't find Goodwe locally). Am I covered by Goodwe's warranty? How would I go about getting it looked at? Or does anyone know a Goodwe tech in Zim? Or any ideas what the issue could be - I'm tempted to get it opened up, but that will invalidate the warranty.

I expect that you will have to get it back into SA and then it will be sent to Segen who will test it and provide a new one of that one is broken...This will probably take a good 2-3 weeks at best, so patience is required. Being in Zim I imagine this will be a real inconvenience.