Rinaldo

May be you should add ARTsolar ... "Good day, There is a new comment in the ticket submitted by Reinhard to Support Portal Comment added by : Yaadhna Surajbally Comment Content: Hi Jordan Did this guy ever get back to you? please make sure you keep his emails safe , as when these panels give him a problem (which we know it will) his admissions to us will assist in terms of the warranty."

My ARTsolar story continues. They send me an internal email through their ticket system: Good day, There is a new comment in the ticket submitted by Reinhard to Support Portal Comment added by : Yaadhna Surajbally Comment Content: Hi Jordan Did this guy ever get back to you? please make sure you keep his emails safe , as when these panels give him a problem (which we know it will) his admissions to us will assist in terms of the warranty. So, they know that the panels do have problems and prepare already for a warranty case.

ARTsolar refused to send a technician. I bought an Amp meter that can measure up to 100A and forced the Axpert into operating on solar. It turned out the ARTsolar panels are still working properly. My problem is related to the batteries. The batteries Kijo Lead Carbon Battery 12V 150Ah are 16 month in operation. I bought them from https://www.solar-shop.co.za/ . They discharge very fast. One of the batteries was broken from the start. They never replaced it and they never gave an explanation. This time the people from Solar-Shop dont even reply.

My 6x370 ARTsolar panels have apparently given up after only 11 month of operation. Here is my correspondence with the company. Everyone can decide for himself whether he wants to take the risk to purchase from these guys: Hi Jordan, My version of your warranty on the website, of which I took screen copies, looks a bit different. The R500 fee for sending a technician on site is mentioned in this warranty. Best regards On 17.08.2021 08:44, Jordan Nair wrote: Hi XXXXXX, Thank you for your response. Please see the attached warranty document. Please refer to section 10.7.: Buyer a)Shall notify ARTsolar immediately after discovery of any claim under this Limited Warranty by e-mail to the customer support center: [email protected] specifying each alleged claim including evidence of the claims and the serial numbers of the Product(s) at issue. b) Any claim for breach of this Limited Warranty must be brought within 30 (thirty) days after discovery of the breach. c) The return of any defective Product(s) will not be accepted unless prior written authorization has been given by ARTsolar. The above does not indicate that a technician will be sent out in the case of the warranty claim. Kindly confirm where you have identified the statement that a technician will be sent out in the case of a warranty claim. The modules will have to be returned to our premises for more comprehensive testing. Please let me know your thoughts. Kind Regards, JORDAN NAIR C & I Engineer , ARTsolar +27 31 100 1019 | +27 82 8711 737 | [email protected] | www.artsolar.net DBN: 124 Escom Road , Pinetown , 3610 | JHB: 126 Roan Crescent , Midrand , 1685 On Mon, 16 Aug at 2:55 PM , XXXXX wrote: Hi Jordan, Our installer is in Kenya installing solar systems. Your warranty states ARTsolar will send a technician in case of a warranty claim. I suggest you send one and if we are responsible for the non-performing panels we will pay the bill. That makes the entire much more cost efficient and you can be sure its our fault and we all safe additional expenses for lawyers etc. Best regards On 06.08.2021 12:10, Jordan Nair wrote: Hi XXXXXX, We require the requested information so that we may have a clear understanding of the installation. Once this information is received and the modules are returned to our premises, we can then assess the modules and conduct more comprehensive testing. Kind Regards, JORDAN NAIR C & I Engineer , ARTsolar +27 31 100 1019 | +27 82 8711 737 | [email protected] | www.artsolar.net DBN: 124 Escom Road , Pinetown , 3610 | JHB: 126 Roan Crescent , Midrand , 1685 On Fri, 6 Aug at 9:55 AM , Reinhard IRINA AFRICA SAFARIS <[email protected]> wrote: Jordan Nair, You never asked for any proof for the loss of performance. Your questions reveal that you have no doubts that the panels lost 80% of their performance after only one year, you just look for a reason to blame it on us. Best regards Get BlueMail for Android On 6 Aug 2021, at 08:48, Jordan Nair <[email protected]> wrote:

I had my ARTsolar panels not installed by them, but if someone plans to buy ARTsolar, you should use their installers, otherwise you might have problems with their warranty. I will report more as soon as I got their final decision.