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Senior Customer Technical Support Wanted - Tech/Inverter Company
Position Available: Senior Customer Technical Support Number of Positions: 1 Employment type: Permanent Salary: R17-R19k Perks: Parking/coffee machine and mints Starting Date: Immediately Location: Corlett Drive, Johannesburg Job Description: We are looking to employ someone who will assist customers with all technical support queries. Role involves email, phone and in-person support on a senior level. Tasks include: Offer technical support to prospective and current customers Assist customers with any technical queries with regards to company products and give advice as required Troubleshoot any technical issues and resolve all technical problems Issue client with quotes After sales support. Advise client on any possible additions to products and troubleshoot on any products not functioning properly Answer all queries about products and its capabilities Testing of products. If product is faulty, send back to supplier Find alternatives/replacements for customers if any items are out of stock Liaise with customers regarding their specific needs/requirements Answer calls relating to technical queries Answer emails relating to technical queries Provide technical support on all the items listed on the company website Test returned items for technical faults Effectively and timeously deal with escalated issues/problems Assist with the implementation and maintenance of technical compliance and regulatory directives Provide internal and customer training on how to use products Assist with the creation and maintenance of proper product documentation Skills requirements: 1. Technically minded / savvy. 2. Great attention to detail. 3. The ability to problem-solve and work independently. 4. The ability to work quickly. 5. The ability to multi-task. 6. A good command of the English language and grammar. 7. Ability to problem solve and trouble shoot. Please feel free to PM me if you are interested in the position. Company website: www.geewiz.co.za
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Lithium Battery Testing
Hi Guys, I’ve imported a few different models of 50ah-100ah lifepo4 batteries from various Chinese suppliers. I’d like to get them opened, tested and put through their paces to see which are of decent quality. I’ve seen a bunch of posts from members which have done some testing on lithium batteries. Is there anyone here that has experience doing advanced testing and can tell the good batteries/cells/BMSs from the bad ones? Obviously will pay for your time
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Looking for full time technical inverter repair person
Hi, We sell a lot of plug and play inverters to end consumers, and as the market goes, they can be surged or develop a fault etc. We are looking for a full time technician to come in and repair these units on a component level (or we can send out if you prefer to work in your own workshop) Please contact me if you have the experience needed to assist
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Mecer 3000VA inverter or 105Ah deep cycle batteries
Item Wanted: Looking for any of the following, please let me know if you have in stock (new only) 1) Mecer 3000VA inverter (plus or regular model) 2) Enertec 105Ah deep cycle batteries 3) Royal DC31 batteries Packaging Essential: Yes Desired Age: New Location: Johannesburg Willing to accept a shipped item: Yep Ballpark/Budget Amount: Around retail
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Newbie Battery Replacement
Hi, I have the same Q - need to get a cable that work with Kodak OG5.48 and Pylon UP5000 - where can I find a compatible one? (Or can I make one with a diagram)?
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Pylon Manufacture Date
Hi, I got a great price on a brand new, sealed US2000B, but the manufacture date written on the battery is March 2020. Is that an issue or not really?
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Pylon US2000 SOC dropping overnight with no use
Thanks Fully understand regarding the king inverter. But my post and the post I quoted relates to the VMIII model, yet even that one is pulling from batteries to keep it running, even in bypass mode (which is a real bypass, not via DC)
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Pylon US2000 SOC dropping overnight with no use
OK, I actually found a post with someone using ICC that confirms the battery drain (mine is averaging around 60w per hour) Is this just to be expected from the axpert range of inverters? Why is it not self powering from utility (or at least have the option of where to self power). Do the Goodwe and Growatt models also self discharge batteries at such a high rate?
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Pylon US2000 SOC dropping overnight with no use
1) that is extremely high, but either way, surely in line mode it should not use the battery for any "standby" power consumption? 2) it shows an error if not communicating with the battery. I get that error if I disconnect the cable from the inverter BMS port. As soon as I reconnect it, the error disappears. So this indicates the cable is connected correctly and communication is happening correctly.
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Pylon US2000 SOC dropping overnight with no use
Hi Guys, Just installed my: Axpert King VMIII 5KW inverter 4x 390W JA Solar Panels 2x Pylon 2000B li-ion batteries with the Axpert Pylon cable between the inverter and batteries to monitor the batteries through the BMS. I am a few days in (Joburg weather not helping much) and really enjoying learning how the system functions. One odd thing I noticed last night. Inverter is on SBU mode with solar only for charging.. Voltage back to utility is 48V, back to battery is 50V Batteries were too low to run on (under 50V), so inverter was running on bypass (I confirmed this by checking the inverter itself and seeing bypass active). However, the battery "capacity" ie SOC kept dropping regardless. Yet, batteries were not being used (checked the battery discharge graph). See attached. Is this normal or does this indicate something could be wrong with either of the batteries, inverter or BMS?
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Lithium max amperage
Aha, so to be able to utilize the full maximum wattage of a 5kw inverter, I would need 3x pylon batteries? (1.8kw x 3 = 5.4kw) Else with 1 battery, I'm limited to a maximum load of 1.8kw, correct?
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Lithium max amperage
Hi, I've been reading the forums and see that lithium batteries (as gooa as they are), cannot reach as high amperage output as lead avid batteries. Is this correct? For example, I see by the Pylon 3000C, it mentions: * please note this value is inverter/charger dependant, typically the maximum sustained value is 1.8kW per battery So does that mean you cannot go higher than a max of 1.8kw per battery installed?
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Where to get DC Fuses
Thanks for the detailed reply! Now just waiting to see if anyone can recommend where to buy them from and what is available?
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Where to get DC Fuses
Hi, 1) When does one need to put a fuse in on battery cables? Is it even when using 1 battery, or only 2 batteries and higher etc? Doesn't an inverter have sufficient protection to stop as soon as there is an overload? 2) I know it has been asked before, but haven't seen any recommendation of what/where to buy fuses from? Thanks!
alkit
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