brussel

@Gary WaterworthIs this a new issue eith the newer versions? I've not seen it before on the older versions of your integration. Will the solution suggested by @Ronnie1102 be a usable workaround?

So an update. After sending them a screen shot of the CEO posting here where he said he'd replace the inverter if not resolved in 2 weeks I was told the very next day my inverter was ready for collection. Sigh. Still no job number however, nor any information as to what was repaired... but at least it is back and working

Hi All I've attached some screen shots from HA. My energy reporting is all over the show On the 2nd it looked normal but on the other days I've got all sorts of erratic readings some showing solar production in the MW which would be cool if it was true. Sunsynk is showing all the correct data. any ideas?

it was down then up for a bit and I see it's now down again. sigh. At least I did not screw something up on my end 😄

Hi Gary, that is a good question. I went back and reinstalled the latest version 2.4 and got it online last night However this morning it's offline through no fault of this. Sunsynk website shows a warning, the gateway still connected but a warning on the inverter, no fault code or anything else tho...weird. Will problem solve that later. Thanks for the help

Hi Howser, They're both there in the configuration.yaml and show up under sensors

Hi Guys, I recently had an issue with my inverter. It was sent in for repairs but now I cannot get the integration to work. The login seems to work perfectly and if I look at debug info gets the serial number etc. However node red debug shows: 1/26/2024, 2:00:41 PMnode: Calc Last Update Time & General Status Checkfunction : (error) "Data last updated more than 3 minutes ago. Should be minimum less than a minute - Error With Data " 1/26/2024, 2:00:41 PMnode: Calc Last Update Time & General Status Checkfunction : (error) "Input(Input) - Error With Data " 1/26/2024, 2:00:41 PMnode: Calc Last Update Time & General Status Checkfunction : (error) "Input(Grid) - Error With Data " 1/26/2024, 2:00:41 PMnode: Calc Last Update Time & General Status Checkfunction : (error) "Input(Load) - Error With Data " 1/26/2024, 2:00:41 PMnode: Login Debugmsg.payload : Object { username: "xxxxxxxxxxxxxxx", password: "xxxxxxxx", grant_type: "password", client_id: "csp-web" } 1/26/2024, 2:00:42 PMnode: Login Debugmsg.payload : Object { code: 0, msg: "Success", data: object, success: true } 1/26/2024, 2:00:43 PMnode: Plant List Debugmsg.payload : Object { code: 0, msg: "Success", data: object, success: true } 1/26/2024, 2:00:43 PMnode: Debug PantIDmsg.payload : Object { state: 98162 } 1/26/2024, 2:00:43 PMnode: Debug PLant Invertor Listmsg.payload : Object { code: 0, msg: "Success", data: object, success: true } 1/26/2024, 2:00:43 PMnode: Debug Invertor 1msg.payload : Object { sn: "yyyyyyyyyyy" } 1/26/2024, 2:00:44 PMnode: Sunsynk Input Datafunction : (error) "TypeError: Cannot read properties of undefined (reading 'ppv')" 1/26/2024, 2:00:44 PMnode: Update SunSynk Batterymsg : string[91] "hass-post: API call http://localhost:8123/api/states/sensor.sunsynk_battery, statusCode 400" 1/26/2024, 2:00:44 PMnode: Parse Tempfunction : (error) "TypeError: Cannot read properties of undefined (reading 'records')" 1/26/2024, 2:00:44 PMnode: Update SunSynk Loadmsg : string[88] "hass-post: API call http://localhost:8123/api/states/sensor.sunsynk_load, statusCode 400" 1/26/2024, 2:00:44 PMnode: Event Call Debugmsg.payload : Object { code: 0, msg: "Success", data: object, success: true } 1/26/2024, 2:00:44 PMnode: Sunsynk Gridfunction : (error) "TypeError: Cannot convert undefined or null to object" 1/26/2024, 2:00:44 PMnode: Event Call Debugmsg.payload : Object { code: 0, msg: "Success", data: object, success: true } 1/26/2024, 2:00:44 PMnode: Event Call Debugmsg.payload : Object { code: 0, msg: "Success", data: object, success: true } Any idea. I don't think I've changed anything on the inverter. I did in the interim move HA onto a PC, but I did that by back and restore and I'm not sure if that broke something?

@Keith Gough This is really terrible service. In another posting on this forum you committed to 2 weeks in March last year or full replacement. Does that promise still stand?

I can understand a wait, what I cannot understand is the complete inability to even respond to a customer request for information or even acknowledgement they the unit has been recieved.

Perhaps someone here has a contact that can help solve my frustration with sunsynk. I sent a sunsynk 5kw inverter for repair. It arrived in their offices in JHB on the 3rd jan when they opened after the holidays as told to me per a conversation with Chantelle one of their agents. The only way I know it's been delivered is because of the courier. It's now been 6 days and despite 10 whatsapp messages, multiple emails and at least 20 attempts at phoning I can get absolutely no response. I cannot get an acknowledgement of receipt, a job number or any contact in any way shape or form. The best I have gotten is their UK based call centre who actually answer the phone but can give me no information either other than it's been recieved. Absolute disappointment. I'll certainly not be recommending sunsynk to anyone. You've got about the same level of support you'd get as a as a no-name brand of aliexpress.

I had a similar issue with my system running the battery down to flat because BMS had failed. When I did manage to get it back online the SOC on battery was very different to the SOC on the inverter. My only solution was a factory reset. I've contacted sunsynk but they have not yet managed to find any issues

So I installed so I am the someone 😂. I've factory reset the inverter so let's we if that helps but it does explain everything. I've also reached out to sunsynk. Several other sunsynk users have had the issue too

OK so update. I got the system started but the soc on the inverter is different form the battery. I suspect thst this whole issue is a bms comms problem. It would explain why the battery is running flat but the inverter still thinks so was 43%. Other users are having a similar issue. It would also explain why the mains is tripping when I start up the system. The islanding mode kicks in before the inverter has actually started properly. It think that I can solve. So if anyone has good ideas on the bms other than a factory reset

I have a 5kw sunsyk inverter, panels and a dyness battery. I woke up twice now with battery beeping and the inverter has run the battery flat. And the dB board earth leakage had tripped. There are several issues: The earth leakage is tripping because of the is landing switch that bonds the earth when in load shedding. I can't change the need for this due to quirks with house wiring. Boot sure why this should be a problem occasionally? I witched the inverter off and restarted it. The essentials came back on but the dials are showing no data and the SOC is showing very different values from the battery. I switched everything off. Left for 15 min and then tried again and it trips the earth leakage again. The last time the only way I could get it all up and running was to disconnected the bonding switch. Once everything had started up it worked until this morning. My problem is I'm out of the country and trying to help my wife solve this whilst I'm away.