June 5, 20242 yr Hi, I have the following fault codes F56, F55 and F52. Is there anywhere I can find guidance on what to fix?
June 5, 20242 yr Just now for the first time since my inverter was installed last year, I also received 4 fault codes directly after one another in the seq below: F57 - AC_BackFeed_Fault F54 - AC_C_InductCurr_DcHigh_Fault F52 - AC_A_InductCurr_DcHigh_Fault F51 - Battery_TempHigh Now all is normal. Battery temp @ 15C Anyone experienced this before or know what the combination of codes could indicate?
June 5, 20242 yr The whatsapp support groups are also filled with people who experienced these errors. Seems like an app error.
June 5, 20242 yr 2 minutes ago, abd7 said: The whatsapp support groups are also filled with people who experienced these errors. Seems like an app error. Would you mind sharing an invite link to the WhatsApp Support Group please?
June 5, 20242 yr Author Thank you. Felt like Henny Penny for a sec. The app has also has this timeout error, which I've queried about directly with Sunsynk and they are aware of it. How does one get invited to the whatsapp support group?
June 5, 20242 yr https://qr.link/axDgdR?mc_cid=c25e6597b5&mc_eid=971d02610e This is a solar Europe community with a few groups under it. I find this better than individual groups. Deye / SunSynk employees are in the groups to respond to queries and do firmware updates if need be.
June 5, 20242 yr Got the following response from Sunsynk support: "We have an issue at the moment with fault codes being thrown up on Sunsynk Connect but not actually on the inverter. Please check if these codes are real (on the inverter), and if so let me know asap so that we can investigate further. If not, please bear with us whilst we fix this issue."
June 5, 20242 yr 1 hour ago, BenS said: Got the following response from Sunsynk support: "We have an issue at the moment with fault codes being thrown up on Sunsynk Connect but not actually on the inverter. Please check if these codes are real (on the inverter), and if so let me know asap so that we can investigate further. If not, please bear with us whilst we fix this issue." Didn't affect me but the app has been down for days at a time over the last week. Love the inverter, app and portal - but man, Sunsynk really needs to work on cloud-platform reliability.
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