January 19, 20251 yr Can anyone help find out why my battery just randomly drops off power and cuts supply to load as shown please. Pv production is bad and erratic as it’s an overcast day. Inverter is Solis s6 6kw. I’ve had to switch off my fridges so I can try and get my battery to charge as high and as much as possible before nightfall. Edited January 19, 20251 yr by Moffat Added info
January 19, 20251 yr Have you tried shielded lan cable for the comms cable to the battery, especially if it's next to the power cabling. Freedomwon support is excellent, give them a call.
January 19, 20251 yr Author 14 minutes ago, abd7 said: Have you tried shielded lan cable for the comms cable to the battery, especially if it's next to the power cabling. Freedomwon support is excellent, give them a call. No I haven’t tried that. Thanks for the heads up. Is Freedom Won support available via WhatsApp call. Am not in SA.
January 19, 20251 yr 2 hours ago, abd7 said: Have you tried shielded lan cable for the comms cable to the battery, especially if it's next to the power cabling. Freedomwon support is excellent, give them a call. Good evening. Please send us an email: [email protected], a support technician will get in touch with you to have a look at your system. Alternatively, you can send a message to our whatsapp line: [+27 60 968 5145] that’s available Monday- Friday (07:00-16:00 CAT), Sat-Sun (08:00 to 16:00). 2 hours ago, Moffat said: Can anyone help find out why my battery just randomly drops off power and cuts supply to load as shown please. Pv production is bad and erratic as it’s an overcast day. Inverter is Solis s6 6kw. I’ve had to switch off my fridges so I can try and get my battery to charge as high and as much as possible before nightfall.
January 20, 20251 yr I have the same system as you .November I had two of those exact down-spikes on one day and one the following day. Two at about 06h00 and then about 11h00. However everything continued normally ,charging and discharging . We switch on the dongle at about 6 each morning and still do. Nothing since then so I have put mine down as an anomaly caused by connectivity which is a problem where I live.I will just add that LUKE at Solis JHB is a great help and very patient.
January 20, 20251 yr Author 18 minutes ago, Rory Kilpatrick said: I have the same system as you .November I had two of those exact down-spikes on one day and one the following day. Two at about 06h00 and then about 11h00. However everything continued normally ,charging and discharging . We switch on the dongle at about 6 each morning and still do. Nothing since then so I have put mine down as an anomaly caused by connectivity which is a problem where I live.I will just add that LUKE at Solis JHB is a great help and very patient. So my installer came by and we connected to Solis and they did a Firmware Update on the inverter, successfully. Then we had grid and battery then charged from 30% to 64% and went into Fault mode. Comms with battery not working and now battery won’t restart. Have tried resetting it multiple times without joy, including even removing battery terminals. It just goes straight into fault mode. 🤦🏽♂️😞😭 Now I have no grid and no battery backup option. Edited January 20, 20251 yr by Moffat
February 6, 20251 yr Author On 2025/01/19 at 6:26 PM, abd7 said: +27 60 968 5145 This is freedomwons whatsapp support line. Finally got the cable from Freedom Won and they connected to the battery and changed voltages on it and all seems ok on the battery side. Lost SoC from 100% to 0% in the afternoon but the system did not switch off. Unfortunately now trying to get Solis to sort me out with connectivity issues on the web and mobile app as I'm unable to login to inverter but can login to the datalogger and also the Pv info does not show on the Powerflow diagram. The transition from the 24v 3kva system to the 5kva system has been a frustrating one...
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