March 27, 20251 yr Can anybody assist with the latest Sunsynk 8.8kw firmware file to do a local upgrade?This seems to be the file version that Sunsynk is unable to get installed.MCU1-SG-Ver0000-E43D-CK.binSunsynk support is beyond useless. Client down for 9 days already after their remote firmware upgrade failed and nobody at Sunsynk takes any ownership to resolve the matter.Logging a Complaint does not help and phoning them just resulted in another promise that it will be escalated and attended to with no action being taken.
March 27, 20251 yr Author Finally received the files after Louise Armstrong got involved. Their normal support process is simply not effective.
March 27, 20251 yr Its a shame to see , i actually received excellent support from Deye for my Sunsynk ,crazy to see but there is no good reason to go Sunsynk over Deye anymore .
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