Hi all, this is my first time posting and I am really hoping you can assist me. We have a 10.65KW system with 36 panels and 3 super caps. The 1 Mercer Inverter is showing an [80] error and the installing company, New Earth Energy, is refusing to assist. These inverters are 1 year old and we were told to go back to the manufacturer for help, but I have tried searching for local support and I came up empty handed. 

Short of sending these back to China...Im not sure what else to do. 

Please can you advise me. Thank you. 

Mustek 011 237 1000 Midrand is company that repairs mecer product as far as know. Hope you come right

Thank you so much. I will try them in the morning. 

Mecer is supported by Mustek in Midrand.

For your service provider to not hold their end of the stick isn't very warranted. But, I can assume they have been to at least assess the issue.