My laptop recently went into hospital for a format. I tried installing the efergy app (eLink) but I am having trouble. The app requires Adobe Air, which is no longer supported. The SDK is available, which I have downloaded, but I do not know how to install it or point the program to the right bits. Google seems to focus on IT gurus.

I contacted Efergy who's response was "You can download a SDK version of this item (https://airsdk.harman.com/download) and you can download and install after you accept the terms and conditions."  Download complete, but how to install? No .exe in the root folder or the install folder.

 

I have just moved into a new place and intend to install a solar system in the next few weeks, but now I am unable to analyse my usage to make sure that I spec it correctly :(

 

Can anyone help please? 

I assume you run a version of that Mikey Mouse O/S called Windows, presumably you got a .MSI file, on which, with explorer you can right click and choose install...

Don't know the software of the efergy app, maybe someone else around here has more details/experience with this lot...

1 hour ago, Kalahari Meerkat said:

I assume you run a version of that Mikey Mouse O/S called Windows, presumably you got a .MSI file, on which, with explorer you can right click and choose install...

Don't know the software of the efergy app, maybe someone else around here has more details/experience with this lot...

Correct, it is on Windows (I have tried using Win 10 and Win 7). I do not see a .MSI file in the root, but I found 2 through a search, but these fail when I run them.

Ok, well, it seems there's a zip file that gets downloaded by way of your link, so, in that file, there should be the installation for the sdk.

Here are the installation instructions. I just have no idea what step 3 means.

 

Install the AIR SDK in Windows

• Download the AIR SDK installation file.

• The AIR SDK is distributed as a standard file archive. To install AIR, extract the contents of the SDK to a folder on your computer (for example: C:\Program Files\Adobe\AIRSDK or C:\AIRSDK).

• The ADL and ADT tools are contained in the bin folder in the AIR SDK; add the path to this folder to your PATH environment variable.

 

https://help.adobe.com/en_US/air/build/WS2d8d13466044a7337d7adee012406959c52-8000.html#:~:text=Install the AIR SDK in Windows&text=To install AIR%2C extract the,to your PATH environment variable

Success!!!!

 

I contacted HARMAN (who took over Adobe AIR) and they provided me with a link to the runtime.  Small download, install and it works.

 

Here is the link for anyone else who might face the same challenges as I did.

 

https://airsdk.harman.com/runtime

I have the same problem and another problem:

Also got stuck on needing Adobe AIR.  I downloaded and installed Adobe AIR from HARMAN (tank you for the link Craigm).

But now if I start eLink, User Access Control asks if I want to run "LaunchApp.exe" and if I click Yes,  it shows the HARMAN(Samsung) logo for a moment and then nothing else happens... 

Any suggestions?

On 2022/05/05 at 1:21 PM, RHB said:

I have the same problem and another problem:

Also got stuck on needing Adobe AIR.  I downloaded and installed Adobe AIR from HARMAN (tank you for the link Craigm).

But now if I start eLink, User Access Control asks if I want to run "LaunchApp.exe" and if I click Yes,  it shows the HARMAN(Samsung) logo for a moment and then nothing else happens... 

Any suggestions?

Sitting with this same prob. Did you find a solution?

Uninstall the elink software, install the Harman Adobe air runtime and then re-install elink 2.3

On 2022/08/04 at 6:50 PM, DeonV said:

Uninstall the elink software, install the Harman Adobe air runtime and then re-install elink 2.3

Hi, sitting with the same problem. I uninstalled everything, then installed Adobe air, followed by elink 2.3. On starting the app the Harman logo flashes, and then nothing. In my task manager, the app is showing inthe background processes, but nothing on the desktop. Open to any suggestions.

maybe you should try Visual C++ Redistributable Runtime eg: https://www.majorgeeks.com/files/details/visual_c_redistributable_runtimes_aio_repack.html

So has Efergy gone out of business?  efergy.com is a dead end.  "Site currently unavailable"

https://efergysupport.zendesk.com/ has FAQ but it's a dead end also.  No links, nothing other than some generic answers and marketing fluff.

Connecting the E2 to my computer shows a manufacturer but nothing else comes up.  Probably means a proprietary communication. Its not there's memory or a data file that can be downloaded.

Does anyone have the e2 Elink 2 software?  If necessary, I can provide a link to drop a copy.

Thanks,

Dave

 

 

 

4 hours ago, Bulldog said:

Does anyone have the e2 Elink 2 software?  If necessary, I can provide a link to drop a copy.

I still have an elink 2.2 installation file.

Edit: and I found the 2.3 version here: https://web.archive.org/web/20220327050325/https://efergy.com/wp-content/uploads/2019/08/eLink_V2.3_for_efergy_20140522.exe_.zip

Edited May 7, 20242 yr by p_i

p_i  thank you for the link.

However, interestingly enough www.efergy.com has come back to life.  It was down well beyond the short time that I noted it.  Finding Adobe Air and the, generally missing, 2 DLLs was a pain.  Found that all the pieces do not run under a Win 7 virtual machine so going to try with a USB stick and "Win 7 To Go".  Boot my laptop off that so I don't have to kill Win 10 on my laptop.

Thanks again for the link.

Thanks guys. I was battling to find this software and have now downloaded and also the Adobe Air from this link. https://www.adobe.com/go/getair