Craigm Posted February 12, 2021 Share Posted February 12, 2021 My laptop recently went into hospital for a format. I tried installing the efergy app (eLink) but I am having trouble. The app requires Adobe Air, which is no longer supported. The SDK is available, which I have downloaded, but I do not know how to install it or point the program to the right bits. Google seems to focus on IT gurus. I contacted Efergy who's response was "You can download a SDK version of this item (https://airsdk.harman.com/download) and you can download and install after you accept the terms and conditions." Download complete, but how to install? No .exe in the root folder or the install folder. I have just moved into a new place and intend to install a solar system in the next few weeks, but now I am unable to analyse my usage to make sure that I spec it correctly :( Can anyone help please? Quote Link to comment Share on other sites More sharing options...
Kalahari Meerkat Posted February 12, 2021 Share Posted February 12, 2021 I assume you run a version of that Mikey Mouse O/S called Windows, presumably you got a .MSI file, on which, with explorer you can right click and choose install... Don't know the software of the efergy app, maybe someone else around here has more details/experience with this lot... Quote Link to comment Share on other sites More sharing options...
Craigm Posted February 12, 2021 Author Share Posted February 12, 2021 1 hour ago, Kalahari Meerkat said: I assume you run a version of that Mikey Mouse O/S called Windows, presumably you got a .MSI file, on which, with explorer you can right click and choose install... Don't know the software of the efergy app, maybe someone else around here has more details/experience with this lot... Correct, it is on Windows (I have tried using Win 10 and Win 7). I do not see a .MSI file in the root, but I found 2 through a search, but these fail when I run them. Quote Link to comment Share on other sites More sharing options...
Kalahari Meerkat Posted February 12, 2021 Share Posted February 12, 2021 Ok, well, it seems there's a zip file that gets downloaded by way of your link, so, in that file, there should be the installation for the sdk. Quote Link to comment Share on other sites More sharing options...
Craigm Posted February 12, 2021 Author Share Posted February 12, 2021 Here are the installation instructions. I just have no idea what step 3 means. Install the AIR SDK in Windows Download the AIR SDK installation file. The AIR SDK is distributed as a standard file archive. To install AIR, extract the contents of the SDK to a folder on your computer (for example: C:\Program Files\Adobe\AIRSDK or C:\AIRSDK). The ADL and ADT tools are contained in the bin folder in the AIR SDK; add the path to this folder to your PATH environment variable. https://help.adobe.com/en_US/air/build/WS2d8d13466044a7337d7adee012406959c52-8000.html#:~:text=Install the AIR SDK in Windows&text=To install AIR%2C extract the,to your PATH environment variable Quote Link to comment Share on other sites More sharing options...
Craigm Posted February 15, 2021 Author Share Posted February 15, 2021 Success!!!! I contacted HARMAN (who took over Adobe AIR) and they provided me with a link to the runtime. Small download, install and it works. Here is the link for anyone else who might face the same challenges as I did. https://airsdk.harman.com/runtime Douw G. Gerber, Clint and wjb2103 1 2 Quote Link to comment Share on other sites More sharing options...
RHB Posted May 5, 2022 Share Posted May 5, 2022 I have the same problem and another problem: Also got stuck on needing Adobe AIR. I downloaded and installed Adobe AIR from HARMAN (tank you for the link Craigm). But now if I start eLink, User Access Control asks if I want to run "LaunchApp.exe" and if I click Yes, it shows the HARMAN(Samsung) logo for a moment and then nothing else happens... Any suggestions? Quote Link to comment Share on other sites More sharing options...
FranMilec Posted July 30, 2022 Share Posted July 30, 2022 On 2022/05/05 at 1:21 PM, RHB said: I have the same problem and another problem: Also got stuck on needing Adobe AIR. I downloaded and installed Adobe AIR from HARMAN (tank you for the link Craigm). But now if I start eLink, User Access Control asks if I want to run "LaunchApp.exe" and if I click Yes, it shows the HARMAN(Samsung) logo for a moment and then nothing else happens... Any suggestions? Sitting with this same prob. Did you find a solution? Quote Link to comment Share on other sites More sharing options...
DeonV Posted August 4, 2022 Share Posted August 4, 2022 Uninstall the elink software, install the Harman Adobe air runtime and then re-install elink 2.3 Quote Link to comment Share on other sites More sharing options...
JohanE Posted August 11, 2022 Share Posted August 11, 2022 On 2022/08/04 at 6:50 PM, DeonV said: Uninstall the elink software, install the Harman Adobe air runtime and then re-install elink 2.3 Hi, sitting with the same problem. I uninstalled everything, then installed Adobe air, followed by elink 2.3. On starting the app the Harman logo flashes, and then nothing. In my task manager, the app is showing inthe background processes, but nothing on the desktop. Open to any suggestions. Quote Link to comment Share on other sites More sharing options...
nama Posted December 25, 2022 Share Posted December 25, 2022 maybe you should try Visual C++ Redistributable Runtime eg: https://www.majorgeeks.com/files/details/visual_c_redistributable_runtimes_aio_repack.html Quote Link to comment Share on other sites More sharing options...
Bulldog Posted May 7 Share Posted May 7 So has Efergy gone out of business? efergy.com is a dead end. "Site currently unavailable" https://efergysupport.zendesk.com/ has FAQ but it's a dead end also. No links, nothing other than some generic answers and marketing fluff. Connecting the E2 to my computer shows a manufacturer but nothing else comes up. Probably means a proprietary communication. Its not there's memory or a data file that can be downloaded. Does anyone have the e2 Elink 2 software? If necessary, I can provide a link to drop a copy. Thanks, Dave Quote Link to comment Share on other sites More sharing options...
p_i Posted May 7 Share Posted May 7 (edited) 4 hours ago, Bulldog said: Does anyone have the e2 Elink 2 software? If necessary, I can provide a link to drop a copy. I still have an elink 2.2 installation file. Edit: and I found the 2.3 version here: https://web.archive.org/web/20220327050325/https://efergy.com/wp-content/uploads/2019/08/eLink_V2.3_for_efergy_20140522.exe_.zip Edited May 7 by p_i Quote Link to comment Share on other sites More sharing options...
Dave12 Posted May 13 Share Posted May 13 p_i thank you for the link. However, interestingly enough www.efergy.com has come back to life. It was down well beyond the short time that I noted it. Finding Adobe Air and the, generally missing, 2 DLLs was a pain. Found that all the pieces do not run under a Win 7 virtual machine so going to try with a USB stick and "Win 7 To Go". Boot my laptop off that so I don't have to kill Win 10 on my laptop. Thanks again for the link. Quote Link to comment Share on other sites More sharing options...
Tony-Q Posted June 12 Share Posted June 12 Thanks guys. I was battling to find this software and have now downloaded and also the Adobe Air from this link. https://www.adobe.com/go/getair Quote Link to comment Share on other sites More sharing options...
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