Vertigo

Good day!
I finally found the time to take the battery back to Hubble, and after some discussion with the front desk, it was immediately escalated to the service manager. They had a talk and a decision was made on the spot to replace the entire cell pack with a new one. The battery will not travel to Cape Town, as it is a drop in replacement that can be done in Joburg. The latest loose weld is on cell 2 this time around according to their diagnostic tooling on RS232.
Btw, Hubble is moving offices into a bigger building, and they are putting in their own welding station, which will significantly reduce the turn around time for repairs and or fixes, most if not all significant repairs have to road freight to Cape Town and back at the moment.
The last 4 months have been this difficult, they clearly have some issues with QA/Training on repairs. But it looks like hanging on and sticking to the facts is hopefully resolving this. The BMS will be reprogrammed/trained on the new cells (i asked, and it is indeed new cells) so it looks like i am basically getting a capacity and cycle reset, and hopefully, with no weld issues.
I'll post again when i get it back and run some tests.
Cheers!

Good day!
I finally found the time to take the battery back to Hubble, and after some discussion with the front desk, it was immediately escalated to the service manager. They had a talk and a decision was made on the spot to replace the entire cell pack with a new one. The battery will not travel to Cape Town, as it is a drop in replacement that can be done in Joburg. The latest loose weld is on cell 2 this time around according to their diagnostic tooling on RS232.
Btw, Hubble is moving offices into a bigger building, and they are putting in their own welding station, which will significantly reduce the turn around time for repairs and or fixes, most if not all significant repairs have to road freight to Cape Town and back at the moment.
The last 4 months have been this difficult, they clearly have some issues with QA/Training on repairs. But it looks like hanging on and sticking to the facts is hopefully resolving this. The BMS will be reprogrammed/trained on the new cells (i asked, and it is indeed new cells) so it looks like i am basically getting a capacity and cycle reset, and hopefully, with no weld issues.
I'll post again when i get it back and run some tests.
Cheers!

I'm happy that i can drive in and give someone the battery and get support  (which is why i bought the Hubble in the first place) but it is _-SuPeR-_ annoying that it is now working a month and broken a month alternating repeatedly after working fine for a year without any issues. It certainly can be a dud thing, and yes, any battery from any manufacturer can turn into a lemon just like cars, or any other product. i'll be treating it accordingly with Hubble support now as i clearly have something that needs a bit more attention than just a quick bench weld and off you go back to the customer (which should have happened the second time i sent it). Likely a full unpack, clean and repack, full re-weld of everything as new, or just give me another battery while you salvage that battery for whatever purposes (The cells are fine!).
Which other product has a local manufacturer warranty with offices you can actually go and touch in your province? LBSA? The installer needs to sort it out i agree with but they can only do so much if they can't reach out for product support either and they are processing the warranty on your behalf. These things are heavy, bulky and expensive and you can't just carry sufficient stock of batteries as an installer that are compatible with every client you have installed in their specific environment, for their dimensions and capacities and still be expected to have a functioning business after a year unless your charging rates and support fees that most people won't even care to do business with you in any case then unless your entertaining the 1% for business exclusively.
I'm now shit out of luck until end of January probably and even if i yell at an installer for an hour, what is he going to do, yell at Hubble, and then everybody just takes a beating down to the underpaid guy doing the welding which then throws a finger at the boss and walks out which then have to put a junior down there to get through their mountain of recalls because everybody keeps getting yelled at and then quit which means no experienced staff which results in QA being overwhelmed with subpar work, which leaks out the front door resulting in my poor battery acting like a lemon, the whole process just sounds "unhealthy".
Enjoy xmas everybody.. i'll be braaing with no power likely.

I'm happy that i can drive in and give someone the battery and get support  (which is why i bought the Hubble in the first place) but it is _-SuPeR-_ annoying that it is now working a month and broken a month alternating repeatedly after working fine for a year without any issues. It certainly can be a dud thing, and yes, any battery from any manufacturer can turn into a lemon just like cars, or any other product. i'll be treating it accordingly with Hubble support now as i clearly have something that needs a bit more attention than just a quick bench weld and off you go back to the customer (which should have happened the second time i sent it). Likely a full unpack, clean and repack, full re-weld of everything as new, or just give me another battery while you salvage that battery for whatever purposes (The cells are fine!).
Which other product has a local manufacturer warranty with offices you can actually go and touch in your province? LBSA? The installer needs to sort it out i agree with but they can only do so much if they can't reach out for product support either and they are processing the warranty on your behalf. These things are heavy, bulky and expensive and you can't just carry sufficient stock of batteries as an installer that are compatible with every client you have installed in their specific environment, for their dimensions and capacities and still be expected to have a functioning business after a year unless your charging rates and support fees that most people won't even care to do business with you in any case then unless your entertaining the 1% for business exclusively.
I'm now shit out of luck until end of January probably and even if i yell at an installer for an hour, what is he going to do, yell at Hubble, and then everybody just takes a beating down to the underpaid guy doing the welding which then throws a finger at the boss and walks out which then have to put a junior down there to get through their mountain of recalls because everybody keeps getting yelled at and then quit which means no experienced staff which results in QA being overwhelmed with subpar work, which leaks out the front door resulting in my poor battery acting like a lemon, the whole process just sounds "unhealthy".
Enjoy xmas everybody.. i'll be braaing with no power likely.

I'm happy that i can drive in and give someone the battery and get support  (which is why i bought the Hubble in the first place) but it is _-SuPeR-_ annoying that it is now working a month and broken a month alternating repeatedly after working fine for a year without any issues. It certainly can be a dud thing, and yes, any battery from any manufacturer can turn into a lemon just like cars, or any other product. i'll be treating it accordingly with Hubble support now as i clearly have something that needs a bit more attention than just a quick bench weld and off you go back to the customer (which should have happened the second time i sent it). Likely a full unpack, clean and repack, full re-weld of everything as new, or just give me another battery while you salvage that battery for whatever purposes (The cells are fine!).
Which other product has a local manufacturer warranty with offices you can actually go and touch in your province? LBSA? The installer needs to sort it out i agree with but they can only do so much if they can't reach out for product support either and they are processing the warranty on your behalf. These things are heavy, bulky and expensive and you can't just carry sufficient stock of batteries as an installer that are compatible with every client you have installed in their specific environment, for their dimensions and capacities and still be expected to have a functioning business after a year unless your charging rates and support fees that most people won't even care to do business with you in any case then unless your entertaining the 1% for business exclusively.
I'm now shit out of luck until end of January probably and even if i yell at an installer for an hour, what is he going to do, yell at Hubble, and then everybody just takes a beating down to the underpaid guy doing the welding which then throws a finger at the boss and walks out which then have to put a junior down there to get through their mountain of recalls because everybody keeps getting yelled at and then quit which means no experienced staff which results in QA being overwhelmed with subpar work, which leaks out the front door resulting in my poor battery acting like a lemon, the whole process just sounds "unhealthy".
Enjoy xmas everybody.. i'll be braaing with no power likely.

I'm happy that i can drive in and give someone the battery and get support  (which is why i bought the Hubble in the first place) but it is _-SuPeR-_ annoying that it is now working a month and broken a month alternating repeatedly after working fine for a year without any issues. It certainly can be a dud thing, and yes, any battery from any manufacturer can turn into a lemon just like cars, or any other product. i'll be treating it accordingly with Hubble support now as i clearly have something that needs a bit more attention than just a quick bench weld and off you go back to the customer (which should have happened the second time i sent it). Likely a full unpack, clean and repack, full re-weld of everything as new, or just give me another battery while you salvage that battery for whatever purposes (The cells are fine!).
Which other product has a local manufacturer warranty with offices you can actually go and touch in your province? LBSA? The installer needs to sort it out i agree with but they can only do so much if they can't reach out for product support either and they are processing the warranty on your behalf. These things are heavy, bulky and expensive and you can't just carry sufficient stock of batteries as an installer that are compatible with every client you have installed in their specific environment, for their dimensions and capacities and still be expected to have a functioning business after a year unless your charging rates and support fees that most people won't even care to do business with you in any case then unless your entertaining the 1% for business exclusively.
I'm now shit out of luck until end of January probably and even if i yell at an installer for an hour, what is he going to do, yell at Hubble, and then everybody just takes a beating down to the underpaid guy doing the welding which then throws a finger at the boss and walks out which then have to put a junior down there to get through their mountain of recalls because everybody keeps getting yelled at and then quit which means no experienced staff which results in QA being overwhelmed with subpar work, which leaks out the front door resulting in my poor battery acting like a lemon, the whole process just sounds "unhealthy".
Enjoy xmas everybody.. i'll be braaing with no power likely.

Here we go again. Battery worked for a whole 3 weeks and again stopped working with a DC VoltLow fault yesterday afternoon. All lights on the battery staying on and then shutting down. This time around i'm not at home for 2 weeks, so i can't do anything about it but bypass the inverter, and it is xmas time so this is going to be crap.

I'm happy that i can drive in and give someone the battery and get support  (which is why i bought the Hubble in the first place) but it is _-SuPeR-_ annoying that it is now working a month and broken a month alternating repeatedly after working fine for a year without any issues. It certainly can be a dud thing, and yes, any battery from any manufacturer can turn into a lemon just like cars, or any other product. i'll be treating it accordingly with Hubble support now as i clearly have something that needs a bit more attention than just a quick bench weld and off you go back to the customer (which should have happened the second time i sent it). Likely a full unpack, clean and repack, full re-weld of everything as new, or just give me another battery while you salvage that battery for whatever purposes (The cells are fine!).
Which other product has a local manufacturer warranty with offices you can actually go and touch in your province? LBSA? The installer needs to sort it out i agree with but they can only do so much if they can't reach out for product support either and they are processing the warranty on your behalf. These things are heavy, bulky and expensive and you can't just carry sufficient stock of batteries as an installer that are compatible with every client you have installed in their specific environment, for their dimensions and capacities and still be expected to have a functioning business after a year unless your charging rates and support fees that most people won't even care to do business with you in any case then unless your entertaining the 1% for business exclusively.
I'm now shit out of luck until end of January probably and even if i yell at an installer for an hour, what is he going to do, yell at Hubble, and then everybody just takes a beating down to the underpaid guy doing the welding which then throws a finger at the boss and walks out which then have to put a junior down there to get through their mountain of recalls because everybody keeps getting yelled at and then quit which means no experienced staff which results in QA being overwhelmed with subpar work, which leaks out the front door resulting in my poor battery acting like a lemon, the whole process just sounds "unhealthy".
Enjoy xmas everybody.. i'll be braaing with no power likely.

Here we go again. Battery worked for a whole 3 weeks and again stopped working with a DC VoltLow fault yesterday afternoon. All lights on the battery staying on and then shutting down. This time around i'm not at home for 2 weeks, so i can't do anything about it but bypass the inverter, and it is xmas time so this is going to be crap.

Here we go again. Battery worked for a whole 3 weeks and again stopped working with a DC VoltLow fault yesterday afternoon. All lights on the battery staying on and then shutting down. This time around i'm not at home for 2 weeks, so i can't do anything about it but bypass the inverter, and it is xmas time so this is going to be crap.

Ah, ok thank you for that information.
The battery seems to be 2021-08
Serial is HL2108, it is in the 400's.
Since JHB seems to be phoning CPT anyway when i call for updates, and then phoning back (which is stupid and wastes time), i'm just going to phone CPT directly and get updates myself. Stephan gave me updates without even asking, because that is what you do when you take care of your customers. No news is much worse than bad news. Having to call around and drag information out of people is not cool. They have an excellent job tracking system, and it can easily be used to keep track of customer comms as well and trigger alerts when a customer do not received updates in a fair time frame. Just an SMS saying.. hey.. we did not forget about you, would have been nice.
I believe the unit should have now exited the welding bay and should be around QA / Return shipping based on what i dug out on Monday. Hopefully i can have it back by Thursday/Friday and then we hold thumbs everything holds for the next 8 years.

Ah, ok thank you for that information.
The battery seems to be 2021-08
Serial is HL2108, it is in the 400's.
Since JHB seems to be phoning CPT anyway when i call for updates, and then phoning back (which is stupid and wastes time), i'm just going to phone CPT directly and get updates myself. Stephan gave me updates without even asking, because that is what you do when you take care of your customers. No news is much worse than bad news. Having to call around and drag information out of people is not cool. They have an excellent job tracking system, and it can easily be used to keep track of customer comms as well and trigger alerts when a customer do not received updates in a fair time frame. Just an SMS saying.. hey.. we did not forget about you, would have been nice.
I believe the unit should have now exited the welding bay and should be around QA / Return shipping based on what i dug out on Monday. Hopefully i can have it back by Thursday/Friday and then we hold thumbs everything holds for the next 8 years.

Ah, ok thank you for that information.
The battery seems to be 2021-08
Serial is HL2108, it is in the 400's.
Since JHB seems to be phoning CPT anyway when i call for updates, and then phoning back (which is stupid and wastes time), i'm just going to phone CPT directly and get updates myself. Stephan gave me updates without even asking, because that is what you do when you take care of your customers. No news is much worse than bad news. Having to call around and drag information out of people is not cool. They have an excellent job tracking system, and it can easily be used to keep track of customer comms as well and trigger alerts when a customer do not received updates in a fair time frame. Just an SMS saying.. hey.. we did not forget about you, would have been nice.
I believe the unit should have now exited the welding bay and should be around QA / Return shipping based on what i dug out on Monday. Hopefully i can have it back by Thursday/Friday and then we hold thumbs everything holds for the next 8 years.

@P1000
Thank you for the picture!
Is that the newer AM2 with the prismatics, or just a normal AM2, or a AM2v2? The previous failure was between 2-3-4, and 6-7, the new failure was 5-6.
If anybody experiences this. The inverter basically DC_LowVoltage Faults, the battery doesn't "boot", the lights don't start blinking, all the lights stay on solid, and then eventually they all turn off. The inverter may report NO BATTERY, or indicate a very low voltage, such is below 40's. Multimetering the battery will also show a very low voltage (for a 48/53V battery).
The tech did indicate that sometimes lightly knocking on the side of the battery may temporarily create a connection, mine however didn't, they tried both times while on diagnostics by basically rapping the side of the battery.