June 15, 20233 yr I had an exceptional customer service experience with Magneto when I encountered an issue with my Magneto Lithium LifePo4 Rack Mount 5.1kWh system. The problem arose when the battery State of Health (SoH) unexpectedly dropped to 85% overnight on the Battery BMS, resulting in a loss of 15% battery capacity. Despite this setback, the Magneto team flew from Johannesburg to Cape Town to address the issue in person, showcasing their commitment to resolving customer problems. Their expertise, proactive approach, and clear communication throughout the process were commendable. Magneto's dedication to customer satisfaction and their willingness to go above and beyond sets them apart in South Africa's service industry. I highly recommend Magneto for their exceptional customer service and reliable products.
June 15, 20233 yr Dear MrSoD Thank you for taking the time to share your exceptional customer service experience with us. We sincerely appreciate your feedback and are delighted to hear that we were able to resolve the issue with your Lithium LifePo4 Rack Mount 5.1kWh system promptly and effectively. We are truly proud of our after-sales service and technical support team, who went the extra mile by flying from Johannesburg to Cape Town to address the issue in person. This demonstrates our unwavering commitment to resolving customer problems and ensuring your complete satisfaction. We firmly believe that actions speak louder than words, and this commitment is at the core of our business values. We also appreciate your kind words regarding our team's expertise, proactive approach, and clear communication throughout the entire process. We strongly believe that effective communication is vital in ensuring a seamless resolution and maintaining a positive customer experience. At Magneto Renewable Energy (MRE), we continuously strive to set ourselves apart in South Africa's service industry by delivering exceptional customer service and providing reliable products. Your recommendation further reinforces our belief in the quality of our service and encourages us to continue exceeding our customers' expectations. We value your support and the trust you have placed in our brand. Your satisfaction is of utmost importance to us, and we are delighted to hear that our efforts have made a positive impact on your experience with our products and services. Thank you for being a valued customer. Warm regards, Sales Manager Magneto Renewable Energy (MRE)
June 15, 20233 yr All warm and fuzzy feelings, cudos to Magneto, but may we know what the problem was and how it was fixed?
June 27, 20232 yr 4 minutes ago, shana sk said: where can one purchase this brand from? been looking for them for awhile now.. I have seen it at our local Leroy Merlin. They also have an inverter that looks like the Deye/Sunsunk Edited June 27, 20232 yr by PearlJam
February 5Feb 5 My Magneto 300W power station charges to 70%, Then Drops to Zero.Can I replace the battery or is there another solution for this problem?
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