MAGNETO RENEWABLE ENERGY

Good day, Wesley.Davids, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Magneto, we take pride in providing not only high-quality products but also exceptional customer service. Brian and Ferdie will be especially pleased to know that their efforts made a difference. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further questions or need assistance, don’t hesitate to reach out. We're always here to help! Best regards, Magneto Customer Support Team

Good day, Sir, I trust this email finds you well. Thank you for your interest in our Magneto products. Please note that our website is currently under review hence you were unable to find much information about our Magneto Evo range for now. The Magneto Evo battery is our newer battery range, with a BMS that has more robust communication and includes more accessories (More communication cables are included, and longer inter-battery communication cables included). The Magento EVO range does not require the special battery connectors that our IMS303 (older range) does. You are welcome to email our technical team for more information should you wish, [email protected]. We hope to hear from you in the near future. Kind regards Magneto Technical Team

The brackets for our Magneto Evo Batteries 5.1kWh & 10.4kWh are the same, making upgrading your existing system much easier. Magneto, it's all about LIGHT!

Good day, Trust this email finds you well. What size are the 3-P pumps which you want to run with the inverter? If the load of the pumps and the office will be less than 12 KW it would still be advisable to put in more than your recommended load. We would recommend using 2 x 12kw inverters or 3 x 8Kw inverters if you do not want to change the 3-P pumps to single-phase. If you do change to single-phase pumps then we would recommend using 2 x 8 Kw inverters because your office is already at a constant load of close to 8Kw. Hope to hear from you soon. Regards Magneto Technical Support

Good day, Trust this email finds you well. At Magneto Renewable Energy, we aim to follow up with our customers to hear how our products are doing. We are just contacting you to find out if our system is still treating you well. Should you request any further assistance, please do not hesitate to contact our office on 087 821 2600 for technical support or send an email to [email protected]. We hope to hear from you soon. Regards Magneto Technical Support

Good day, Brian, Trust this email finds you well. At Magneto Renewable Energy, we aim to follow up with our customers to hear how our products are doing. We are just contacting you to find out if our Magneto system is still treating you well. Should you request any further assistance, please do not hesitate to contact our office on 087 821 2600 for technical support or send an email to [email protected]. We hope to hear from you soon. Regards Magneto Technical Support

Good day Arno, I trust this email finds you well. At Magneto Renewable Energy, we aim to follow up with our customers on hearing how our products are doing. May you please provide feedback on the swapped-out batteries and if the problem is still resolved now? We hope to hear from you soon. Regards Magneto Technical Support

Dear MrSoD Thank you for taking the time to share your exceptional customer service experience with us. We sincerely appreciate your feedback and are delighted to hear that we were able to resolve the issue with your Lithium LifePo4 Rack Mount 5.1kWh system promptly and effectively. We are truly proud of our after-sales service and technical support team, who went the extra mile by flying from Johannesburg to Cape Town to address the issue in person. This demonstrates our unwavering commitment to resolving customer problems and ensuring your complete satisfaction. We firmly believe that actions speak louder than words, and this commitment is at the core of our business values. We also appreciate your kind words regarding our team's expertise, proactive approach, and clear communication throughout the entire process. We strongly believe that effective communication is vital in ensuring a seamless resolution and maintaining a positive customer experience. At Magneto Renewable Energy (MRE), we continuously strive to set ourselves apart in South Africa's service industry by delivering exceptional customer service and providing reliable products. Your recommendation further reinforces our belief in the quality of our service and encourages us to continue exceeding our customers' expectations. We value your support and the trust you have placed in our brand. Your satisfaction is of utmost importance to us, and we are delighted to hear that our efforts have made a positive impact on your experience with our products and services. Thank you for being a valued customer. Warm regards, Sales Manager Magneto Renewable Energy (MRE)