Wesley.Davids

Thanks for the help guys, I will get an electrician out to check the CT coil for any issues.

Thanks for the reply @Scorp007, my aircon is on the non-essential side and switched on at the moment and I don't see any huge usage on the flow chart. I believe I read on the forum that we must have a "Limit load" unticked before we can see the non-essential usage. I've attached pictures with "Limited to load" ticked. It looks like it just shows the essential load and not the non-essential load. Attached are pictures with "Limit to load" unticked and the difference is it now shows a -watts

Hi All, I wanted to know if it's possible to see the non essential load on the sunsynk app or inverter itself, at the moment I only have battery connected to inverter and not solar panels at the moment. I have zero export ticked and also limit to load ticked. I am now not sure if this will only work once I have solar installed. Regards,

@Contact1980 Was your issue resolved when you contacted Sunsynk

It was related to battery cell calibration; during testing, they found one of the battery cells had low voltage and advised replacing the battery. After installing the new one, they tested everything, and it worked. I believe they also had other clients to attend to in the Cape Town area.

I had an exceptional customer service experience with Magneto when encountering an issue with my Magneto Lithium LifePo4 Rack Mount 5.1kWh system. I had a problem where my battery would shut down at 30%. Despite this setback, the Magneto team flew from Johannesburg to Cape Town and then drove to my residence in Swellendam to address the issue in person, showcasing their commitment to resolving customer problems. I want to thank Brian Mclachlan and Ferdie from Magneto. I highly recommend Magneto for their exceptional customer service and reliable products.💫

I have tested today the Magneto battery and it looks like when it hits 38% and 50.95v it shutdowns the inverter and then the battery shows 0%. Is this by design for Magneto battery as the datasheet shows it can go to 80% and 100% DOD but it only goes to 62% DOD, please advise on this. I checked the BMS state and it showed "State: Prot" Then I went further into BMS state settings and everything showed an "N" state except for "-UV: P". I am currently using a Sunsynk 5Kw inverter. I have attached a few screenshots of the battery info that showed and the sunsynk inverter. I am not sure if the issue is with the sunsynk inverter or the battery itself. Looking forward to your response.

I have tested today the Magneto battery and it looks like when it hits 38% and 50.95v it shutdowns the inverter and then the battery shows 0%. Is this by design for Magneto battery as the datasheet shows it can go to 80% and 100% DOD but it only goes to 62% DOD, please advise on this. I checked the BMS state and it showed "State: Prot" Then I went further into BMS state settings and everything showed an "N" state except for "-UV: P". I am currently using a Sunsynk 5Kw inverter. I have attached a few screenshots of the battery info that showed and the sunsynk inverter. I am not sure if the issue is with the sunsynk inverter or the battery itself. Looking forward to your response.

@AlexTZA the "PackVol" is showing 53.49v at the moment. @PsyCLown At the moment I don't have those tools, but I will try and see if I can get it.

@PsyCLown I took a few screenshots of the battery info I checked and it is 16 cells

Thanks, @AlexTZA I have also changed the voltage to 58.4v and will leave it for a day. I took a screenshot of the BMS screen for you now.

@AlexTZA If you guys are able to assist me with what must I set for the AGM V, I did attach the Magneto battery manual.

@AlexTZA Thanks for the information, My Sunsynk inverter has been recently updated to the latest version I believe the battery is also the latest version as I asked the supplier where I bought it. I will test with the AMG V settings and see if that resolves it. I also don't have solar panels at the moment I will be installing that in January. SOC 100% image @PsyCLown I am using a Magneto 5.12kwh battery and this is a new installation. Battery information details are attached. User Manual - IMS303 51V Wall Mount Rev6 (2).pdf Parallel Battery Communication-PIN Configuration (2).pdf

@JayMardern Thanks for responding, I am not able to change any settings on the battery just mostly gives options to view stats information like cell capacity and temperature, I will have a look at the dip switches perhaps. Thanks again for the help 😀 Magneto did provide the attached manual document, it only explains to do like a reset. User Manual - IMS303 51V Wall Mount Rev6 (2).pdf Parallel Battery Communication-PIN Configuration (2).pdf

I was not home for a few hours and saw that the electricity ran out and that the essential load was off, the SOC dropped to 36% as seen in the screenshot and my battery shut down I think. Also, the Sunsynk connect app usually sends a notification if the grid is offline but not anymore due to an update of the app. SOC discharging and after 36% goes to zero percentage immediately, I believe the battery shutdown. Battery showing zero SOC BMS showing battery is zero Eskom power is off but the Inverter was still online and the battery also as can be seen in the screenshot. I shut down the battery and started it again and it showed 36% SOC, I guess this has something to do with a safety feature to shut down the battery. Do you perhaps know how to change that percentage to shut down the battery to 20% at least as it is set on the inverter to shut down at 20%? Not sure if I must adjust the below settings,