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CapeTown

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CapeTown last won the day on June 1 2022

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  1. I honestly have no idea. They came, they did their laptop thing and now that I'm finally at home for long enough stretches to check and report back, it appears to be good. On the cable, I'd be pissed off. I didn't even have that option as my laptop is a Macbook Pro with only USB C ports, and all my staff and companies (and friends) all are on Mac too. But I shouldn't need to update firmware on a faulty product at my expense / time. Revert back to original comments.
  2. REPORT BACK: Okay, it's been a month or so since Hubble came out did my firmware on my battery (and the other 3 we bought). I was furious, there was a problem, and I set my media team on dismantling them, but decided to give them a chance first. So, what is the outcome? The batteries (at least in my batch) definitely had a firmware bug, and SOC would disappear overnight and I was left with a useless battery - one which died with 5 x Philips Hue GU10 bulbs killing it in 30min during loadshedding. The guys who came out explained that the global chip shortage necessitated a change in controller or something, and this was the issue, and also that SunSynk blah blah. They updated the battery and I was promptly out of the country for two weeks, then back for a week that all looked good, then I travelled again, but upon checking both via loadshedding, and the Inverter running off battery during the night, all looks good. I have no idea on the 110ah vs 105ah argument (above my skill set) but I'm getting the hours and percentages that make sense to me, and it looks like the firmware is good. I want to add another battery, and I'm satisfied enough (currently) to call up Steve here on PowerForum and order another AM-2. Granted, the red flags on alternate chemistry of the batteries, the changing ah values and the double cycle counts are worrying, but I figure since it's already installed and working, I'll take the chance. I do think however Hubble has handled this VERY poorly. Instead of turning it into a total brand win and loyalty building exercise for almost no money, they dug in and took me ranting online to solve the issue (seems solved at least, which means my pitbull of a team is chilled). But it's a small batch (apparently) and they should be hiring a team of two, giving them a branded vehicle, laptop and getting lists of where it's sold and setting a schedule to GO TO people and have it sorted. Dont put it on your installers (who already told me that they are using other batteries) or consumers. Two dudes, fuel and a car is super cheap to bury a problem, that with literally 2 people and effort could zero demand for your brand. Build on your product, offer the right service. Hands on service. You'll kill everyone else. TL;DR version. New firmware fixed the draining SOC problem. Happy enough at the moment to buy a second battery for my house installation. Suggest that they hire a proper brand managenent / customer care consultant to fix their awful approach to handling a PR disaster.
  3. Fair enough - but this is a bigger more common problem. As said, I'll report back tomorrow. And yes, it appears Leshen is far and few between the other installers, only ever seen amazing pics and comments on his installs. Actually referenced one or two of his pics for my install.
  4. Let's see how tomorrow goes. Fix it or take it, installer is just the poor sod in the middle being given the run-around for no extra money. Will report back tomorrow.
  5. Under 6-months, but lets see what transpires tomorrow. I also believe in whilst I can sort myself out (resources, team, time) I'm happy to fight for those who cant. I've won a few decent cases, got roads redone, council to refund millions etc.... it's a hobby almost. Not to mention the messages I already have, it appears we could have a groundswell.... I know we've knocked heads in the past when I called their manual "poorly written" so you clearly are on the Hubble side, so I do appreciate your constructive feedback. Okay, @Energy-Jason four Hubbles bought through Power Forum Store. Lets get them taken away and replaced with something else? I also want someone to come and remove the battery from my house in particular at that height without damaging the other parts below. The other three batteries bought by neighbours I suggested join me on this journey can be checked too. So what do others suggest as a battery option? Freedom Won? Any issues?
  6. Tomorrow I will try with Hubble again. Had some interesting chats this weekend re: end users / CPA obligations etc. I also have a great PR team I can divert for a day or two each week. Forums such as this, the solar FB groups, and other resources can VERY quickly turn it into a battery no one wants to have an installer recommend, and groundswell regarding support can make installers not want to touch it, because lets be honest, 5 trips to redo a product that should be install / forget, well, there are more reliable ones. Lets see how tomorrow goes. My battery is installed 2,75m up and I cant simply "take it down and take it in". For something I bought and installed for a convenience when loadshedding hits. I also travel a load and my wife must have lights and the like. I need to know where I stand, I was about to add a second or third battery but need to know if this is an issue. I get that all products have an issue from time to time, but the way / speed it's resolved here, I dont feel like I have confidence to stay committed. @HubbleLithiumball is in your court. I'm happy to get one of my team to collect names of people in similar position, and I'm sure with a PR push on broader channels we can get that right up.
  7. Amazing, and thank you... Tonight I'm doing a test - leaving draw at exactly 300W, no changes to anything and seeing how long until my battery is drained. Tomorrow I'll try and get the values for a single Hubble AM2 5.5kW on a Sunsynk 5kW inverter and try the AGM/V you suggested in your first post.
  8. Everyone suggested 20W to me, but being a cheap bastard, I put in 10W and no issues with pre-paid meter.
  9. Thank you @system32 . I'll re-read that thread again. The latest SunSynk firmware on my inverter shows SOH=100% so not sure what's happening? Another weird thing is that just before my time-slot to run off battery, SOC goes from 100% to exactly 90% each time. I was hoping there was / is a reset option for the battery to perhaps "reboot" it. My battery was installed first above everything 3m up, so getting it down now is akin to the impossible task. I'm also wanting to add a second one, but suddenly my faith in this "amazing Hubble battery" is left a bit wanting, to be like this merely 3 months after installation. And thanks for the AGM/V settings, but why the hell have a Lithium setting if we cant use it? Thanks, if it's happened to anyone else and they've fixed it, I'd love to know what was done to get it back to "normal". I'll try Hubble again on Tuesday.
  10. I've browsed this topic: But it appears to be more about the SOH than the SOC. I have a SunSynk 5.5kW Inverter set to use the battery from 19h30 each evening down to 40% SOC. A while back (same consumption) I was noticing that at 7am I still had 40%+ left on the battery. Suddenly in the last two weeks the battery is at 40% within 90min (21h00) and then defaults back to using grid power. That's been 90min of approximately 400W average usage (so by my calcs 700W worst case, or 0,7kw or 15% usage. Attached below is the graphic even showing 1,1kW of usage "out" of the battery. I've disabled half my DB breakers (on non-essential side) to see if anything is "sucking" power, but honestly, NOTHING. The last straw last night was explaining to my wife why we just shut down when load shedding kicked in (had 41% battery) at 10pm and by 11pm we were dead, and at 10h30 only had a TV and 4 LED Philips Hue (5W each) GU10 bulbs running along with wifi. 20% just like that in an hour on 200W draw MAX? (EDIT TO ADD: 20% is the shut down value as per Hubble guidelines). Hubble has not replied to a single email I've sent. So please boffins here, please assist. Thank you.
  11. Ah yes! That's spot on! SOLVED! Thank you. It's under the 150V requirement. Occassionally it went up to maybe 300W, but it must have been the panels going over their 47.x Volts temporarily. THANKS.
  12. This is at 10h30 in the morning. Battery is mostly full and I have the kettle on. The MPPT2 is simply just not supplying anything, and instead the inverter is taking the balance from the grid. SETUP: MPPT1 is 6 x JA Solar 455W panels MPPT2 is 3 x JA Solar 455W panels (waiting for bracket to fit the remaining 3) Inverter is a 5kW SunSynk Why would it not be drawing more from the second string? The panels are all next to each other on the same roof facing North at 35deg (roof pitch) no shading etc. What say you experts?
  13. Busy taking battery down to 40% should be there by 10pm. Just tweaked the timers and letting it do it's thing - turned on all lights etc. haha. Lets see. Cant wait to get panels installed so that I Can use battery at night, which at least would cycle it daily.
  14. I have not. I’ll kill mains power tomorrow and cycle down. What % do you suggest I go down to?
  15. So mine is back to 98% all day. Time screen doesn't affect me as not using Solar at the moment. Really just using it as a big UPS until panels are installed. On the screen with the 6 blocks (SunSynk 5.5Kw), the battery current has 0 AMPS. Is this a problem?
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