MyproD

Seems like you don’t have the driver for the cable 

Incorrect firmware version.  Try v1.46.  Hubble will advise.

@maxxis Awesome, Thank you for the break down.
I was going to type something similar here after our discussions on the other forum. Glad to see its solved the issue.
Once in AGM V it really does unlock a lot more out of the battery. 
@Powerforum Store Amazing. Thank you for liaising with Hubble on this. Their support has been topnotch from my side too. I really cant complain. 
I am sure in the next few months an update will be pushed through and we can use the Lithium setting again. 
Thanks from my side to all who have shared and got involved. 
 

@maxxis Awesome, Thank you for the break down.
I was going to type something similar here after our discussions on the other forum. Glad to see its solved the issue.
Once in AGM V it really does unlock a lot more out of the battery. 
@Powerforum Store Amazing. Thank you for liaising with Hubble on this. Their support has been topnotch from my side too. I really cant complain. 
I am sure in the next few months an update will be pushed through and we can use the Lithium setting again. 
Thanks from my side to all who have shared and got involved. 
 

@maxxis Awesome, Thank you for the break down.
I was going to type something similar here after our discussions on the other forum. Glad to see its solved the issue.
Once in AGM V it really does unlock a lot more out of the battery. 
@Powerforum Store Amazing. Thank you for liaising with Hubble on this. Their support has been topnotch from my side too. I really cant complain. 
I am sure in the next few months an update will be pushed through and we can use the Lithium setting again. 
Thanks from my side to all who have shared and got involved. 
 

@maxxis Awesome, Thank you for the break down.
I was going to type something similar here after our discussions on the other forum. Glad to see its solved the issue.
Once in AGM V it really does unlock a lot more out of the battery. 
@Powerforum Store Amazing. Thank you for liaising with Hubble on this. Their support has been topnotch from my side too. I really cant complain. 
I am sure in the next few months an update will be pushed through and we can use the Lithium setting again. 
Thanks from my side to all who have shared and got involved. 
 

Hi all .Just an update on the Hubble issues you have been experiencing I have been in talks with Hubble Senior Engineer and these are some Highlights of our discussion.
1. All firmware updates and remote battery analysis can and will be done via the Cloudlink.
2. Hubble will not request you to send the batteries in for testing all testing can be done remotely if you own a Cloudlink
3. If Hubble finds that your battery is faulty they will arrange a swap out unit this will be implemented in the next few weeks.
4. If you do not own a Cloudlink then you have no choice but to send the battery to Hubble so they can test the battery and ascertain what the problem may be. 
5. Hubble Engineers are currently retraining their support staff to correctly assist clients with regards to support issues.
6. Hubble Engineers are resolving the Communications issues with Sunsynk inverters and redeveloping the software for the Cloudlink to work properly with the Sunsynk range newer models of Sunsynk inverters have different pinout configurations to the older models and the Cloudlink was setup for the older models only they have a software engineer specifically doing just that.
7. We have found that there is a problem with the BMS communication and Sunsynk inverters inadvertently causing the Sunsynk to limit battery capacity by as much as 40 % the interim solution to the problem is by simply using the AGM-V Setting on the Sunsynk for battery settings Empty Voltage 42 and 53.6V for the full voltage Float etc all the same this will unlock the lost capacity of the batteries until Hubble releases a new firmware version to resolve the problem they are aware of it and working on it.
8. Please use the Hubble support system to communicate your queries and problems the forum is not here for Hubble support problems the staff do not monitor the forum for anyone with a complaint or support issue with their products.
This information was relayed to me by the Senior Hubble engineer they are aware of the complaints of support and some problems that have come to light and are committed to resolve every issue and problems again please use the correct channels for your enquiries.  
 
 

Update time. 
Over the past week I've done a lot of monitoring and calculations to determine my capacity and to track down where the problem lies with my pack. The original problem I experienced was a "loss" of 30% of capacity.
First step was to use Solar Assistant as well as the Sunsynk Data Logger to keep an eye on my voltages. I'm ignoring SOC and the Capacity readouts for the time being and working on voltage specifically as this is the most accurate indicator of state of charge for me. 53.6v = full and 42v = empty.

My batteries are used between 18:00 and 08:00 with an average load of +-350w over 14 hours.
Observations: 
Both batteries are perfectly balanced at every step of charge and discharge. Minimum, Average, Maximum cell voltage reads within 0,01v of each other. Temperature on both batteries match 100% Testing:
First step was to calculate my average hourly consumption for the time that my batteries are discharged. Further calculation to determine the discharge in kWh based on voltage. Determine the total discharge in kWh and then converted to voltage. Determine the target v by 08:00 to calculate % that my batteries are discharged during the night.  Process:
Set Sunsynk inverter to AGM V mode.  Ensure that charge and float voltage etc is at 53.6v. Ensure that shutdown is at 42v to work on 100% discharge if needed. Use battery voltage readouts on Solar-Assistant, Sunsynk dashboard, & Inverter. Findings:
By 08:00 this morning I had 47.5v available on the battery. This converts to (rounded) 45% charge used. Sunsynk Logger confirmed voltage at 47.5v available.  Sunsynk Logger confirmed SOC at 55% which when the voltage remaining is converted, is correct. Solar Assistant confirmed the voltage at 47.5v available.  Solar Assistant confirmed SOC at 0%... ERROR here.  Inverter confirmed 47.5v available. Charge in kWh for today matches the amount of kWh discharged for last night.  The only conclusion I can draw from this is that the Sunsynk in Lithium mode reads the incorrect protocol from the Hubble and therefor shuts down when it believes that the SOC = the shutdown SOC set on the Sunsynk. 
Based on the above I can also confirm that my batteries are 100% balanced and in fact at 100% Capacity. 
Solar Assistant I believe is also reading the capacity wrong in my case and most likely misreads the same way that Sunsynk does in Lithium mode. 
I'm happy that my batteries are in fact 100% working as expected and that this whole issue of "capacity loss" is a software issue that can easily be corrected with a firmware update.

Morne I agree. They seem super willing to help.
I have found the readings are not that accurate.
Just to make sure you are getting the correct capacity, use the manual settings.
Cutoff at 44 Volts ( some say you can go down to 42 ) and charge up to 53.6.
Compare how many kWh you are using and charging. I have found the manual settings give me an extra 20% at 44 Volts. Testing again this eve to see what happens.

Morne I agree. They seem super willing to help.
I have found the readings are not that accurate.
Just to make sure you are getting the correct capacity, use the manual settings.
Cutoff at 44 Volts ( some say you can go down to 42 ) and charge up to 53.6.
Compare how many kWh you are using and charging. I have found the manual settings give me an extra 20% at 44 Volts. Testing again this eve to see what happens.

@HubbleLithium @Energy-Jason
 
Thank you for getting back to us.
Spoke to Technical again. Monitored from 1 Day till the next and both batteries Capacity has decreased after one cycle. 
 

That is correct. Just pull the cable and make sure its set to 53.6v to charge. ( I think ) It needs to be at 100% for a while though for the BMS Balancer to kick in.
Looks like there are a few of us having some Issues with these batteries. 
My Solar Assistant will be arriving today and I will monitor it.
From what I can gather, I am getting just under 7kWh from two batteries. They are advertised at 5.5kWh batteries so 11kWh total with 80% usage. factor in 10% for conversion I should be getting just under 8kWh. The one battery is not even a week old. The other is a month and bought from Power-Forum Store. This is the one I took in last week Thursday.