HubbleLithium

Thank you @Energy-Jason for bringing this thread to our attention. To answer some of the queries on the AM-2s capacity; the AM-2 battery is a 51V, 5.5Kw and usable 100Ah with 5 of those Kw being usable, as described in the spec sheet. We reserve 10%, so we don't charge the cells to full capacity to remove the risk of dendrite formations. Dendrite formation happens when consistently charging to 100% and greatly reduces your battery life. It is not viable to get the last 10% of the battery capacity then the battery life span will be reduced by ~50-70%. That 0.5 unusable will not take away from the 100Ah capacity. The cell capacity we use well exceeds 100Ah. Battery management systems have been installed in all our batteries to ensure we do not exceed the voltage set as inverters are designed to pull maximum capacity always. Clients that are having any issues with State of Health are encouraged to contact us, either via our support channel or telephonically, so that our technical department can assist in an evaluation of your product. If there is a fault with the battery we are more than happy to swap it out or repair at either our Cape Town, Johannesburg, Port Elizabeth or Durban repair facilities. Unfortunately we cannot go into a greater depth of response on this platform, as we need to monitor and track technical support conversations in order for us to provide comprehensive support to our clients. For all technical support queries please email the Support Department via [email protected] Please ensure that the following details are included in your email: 1. Inverter make & model 2. Model & number of connected batteries 3. Are your batteries in Series or Parallel? 4. A brief description of your system issues 5. If possible; images of your power system - Hubble Technical Department

Hi Vaal, We are currently 3 to 4 weeks behind orders due to massive demand. Further to that we have containers at the harbour being delayed of up to 3.5weeks. Two days ago Cape town harbour declared force majeure due to power outage which delayed a few of our containers. However we expect to have stock next week again, though we are closed for the festive season. Deliveries will start again in the new year. We're in the same boat at Tesla as they have a 6 month backlog on powerwalls due to chip shortages same as us. We do apologize and appreciate your understanding.

Hubble Lithium is proud to announce that LuxPower has added us to their official compatibility list and to celebrate we've just launched the LuxPower Inverter Setup Guide on our website! Hubble Lithium has created a range of inverter Setup Guides for easy accessibility for installers when they need to "double-check" settings or want to familiarize themselves with the installation settings. View the LuxPower Inverter Setup Guide here: https://www.hubblelithium.co.za/luxpower-hubble-setup.html

@new2solar Sorry for the delayed response! The above is correct. If you have any additional queries or issues please log a support ticket via email: [email protected]

@JacquesVDM take a look at our Cloudlink device (used to be called Riot) here: https://www.hubblelithium.co.za/hubble-cloudlink.html The Cloudlink is an optional add-on to the Hubble X & AM range of products. It will cloud all battery and inverter data to our cloud-server enabling users to remotely monitor (and Control in the case of Axpert Inverters) their power system. The Cloudlink is also compatible with 45+ inverter models! You can view our battery range here: https://www.hubblelithium.co.za/products.html

Hi Hoohloc, One of our technicians have responded to your ticket #280 at 13:43 today asking for your RIOT number so he can check. We are still waiting for you to response. Once we have it we can see what the problem is.

Hi Community. For those with 8KW Sunsynk & Deye inverters you can now graph all data with your RIOT Cloudlink by simply plugging in a RJ45 cable into the RIOT MUL port and configuring the RIOT RS485 to Deye. Note that some older RIOT units might not support the graphing. Ensure you have version 3.0 of the firmware on your Cloudlink device. If you do not have this yet, you will have it by next week as we're slowly rolling this out over the next week to everyone. You will then automatically get a upgraded dashboard. Ensure you set the RIOT as per below if you have Verision 3.0. You can now remote console into your RIOT Cloudlink with the portal. We are still working on the 5KW Sunsynk graphing and remote control update. We're hoping to release that update soon.

Hi Chris, Please email [email protected] for assistance on this.

Hi IronEYE, Not sure on the CAN-bus protocol on the Axpert. Last time we investigated we believe it doesnt have a hardware CANbus chip. The axpert monitoring software will work fine, however you can use the RS232 port for the RIOT and connect the CANbus to the Hubble. It will give you 2-way comms and fix your SOC and report acurate DC voltages. The RIOT is optional. The RIOT gives the Axpert BMS interface and comms capability. We can't comment on the ICC compatability, however they do support the AM-2 model according to iccsoftware.co.za

Hi Zimnismoboy34, At the time of publish it was relevant, however if Voltronic wants to continue with the protocol they are free to do it. We can't dictate to them, they could not provide us with the fixes required back then and we could not wait for months. We decided to move on with the protocol and impliment CANbus as it's a better protocol than modbus. Modbus is prone to interference and is not a error correcting protocol. We also have full control of our own protocol instead on waiting on a 3rd party. You're welcome to impliement the LIB protocol with them if you choose. All the best.

Hi Powerforum Group, Herewith a short video of the new RIOT features coming in the next week. Remote Axpert control through the cloud. More features will be deployed soon. Next will be Sunsynk monitoring and control dashboard.

Hi Keith, The Sunsynk does not give any info over CANbus for load, PV and voltages, so we had to move over to their rs232 port. We have completed implementing their serial RS232 protocol to monitor and remotely control the Sunsynk. Currently it is in beta testing still. You will receive a firmware over the air update in the next 4 weeks automatically. This will enable full sunsynk monitoring. If any issues please email [email protected]

Hi Kellerza, There are no subscription fees. It's part of the device cost.

Hi Saul, Thank you for the information and writeup. How are you measuring the battery? Are you measuring what the inverter gives you in output or you measuring what the battery gives you in KWh output? All inverters have an efficiency rating. Most of them now say "Maximum" efficiency, however on average they lose 10~15% in efficiency when converting DC to AC. I would suggest measuring direct from the BMS to see what the battery is pushing out. The only way is to plug in a RIOT Cloudlink. It will graph it direct to the cloud and samples every 10 seconds. Batteries design capacity is rated by what the battery can provide in kwh at their terminal output, not the inverter. Below is a RIOT directly connected to the BMS and a inverter direct and sampling both at the source for 100% accurate sampling. We can also remotely see each cell level voltage on the cloud for the Hubble and cell balancing drifts etc. You can see the RED line in the inverter data feeding power back into the grid.

Hi Frans, Sorry to hear that, the RIOT just connects the the master battery and will see all the batteries in parallel. Should really not be hard to install. Herewith the manual. I will ask one of the techs from RIOT to give you a call and get it all connected. Please PM me your contact details. RIOT CloudLink Installation Manual 2_1_8.pdf