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HubbleLithium

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Everything posted by HubbleLithium

  1. Thank you @Energy-Jason for bringing this thread to our attention. To answer some of the queries on the AM-2s capacity; the AM-2 battery is a 51V, 5.5Kw and usable 100Ah with 5 of those Kw being usable, as described in the spec sheet. We reserve 10%, so we don't charge the cells to full capacity to remove the risk of dendrite formations. Dendrite formation happens when consistently charging to 100% and greatly reduces your battery life. It is not viable to get the last 10% of the battery capacity then the battery life span will be reduced by ~50-70%. That 0.5 unusable will not take away from the 100Ah capacity. The cell capacity we use well exceeds 100Ah. Battery management systems have been installed in all our batteries to ensure we do not exceed the voltage set as inverters are designed to pull maximum capacity always. Clients that are having any issues with State of Health are encouraged to contact us, either via our support channel or telephonically, so that our technical department can assist in an evaluation of your product. If there is a fault with the battery we are more than happy to swap it out or repair at either our Cape Town, Johannesburg, Port Elizabeth or Durban repair facilities. Unfortunately we cannot go into a greater depth of response on this platform, as we need to monitor and track technical support conversations in order for us to provide comprehensive support to our clients. For all technical support queries please email the Support Department via [email protected] Please ensure that the following details are included in your email: 1. Inverter make & model 2. Model & number of connected batteries 3. Are your batteries in Series or Parallel? 4. A brief description of your system issues 5. If possible; images of your power system - Hubble Technical Department
  2. Hi Vaal, We are currently 3 to 4 weeks behind orders due to massive demand. Further to that we have containers at the harbour being delayed of up to 3.5weeks. Two days ago Cape town harbour declared force majeure due to power outage which delayed a few of our containers. However we expect to have stock next week again, though we are closed for the festive season. Deliveries will start again in the new year. We're in the same boat at Tesla as they have a 6 month backlog on powerwalls due to chip shortages same as us. We do apologize and appreciate your understanding.
  3. Hubble Lithium is proud to announce that LuxPower has added us to their official compatibility list and to celebrate we've just launched the LuxPower Inverter Setup Guide on our website! Hubble Lithium has created a range of inverter Setup Guides for easy accessibility for installers when they need to "double-check" settings or want to familiarize themselves with the installation settings. View the LuxPower Inverter Setup Guide here: https://www.hubblelithium.co.za/luxpower-hubble-setup.html
  4. @new2solar Sorry for the delayed response! The above is correct. If you have any additional queries or issues please log a support ticket via email: [email protected]
  5. @JacquesVDM take a look at our Cloudlink device (used to be called Riot) here: https://www.hubblelithium.co.za/hubble-cloudlink.html The Cloudlink is an optional add-on to the Hubble X & AM range of products. It will cloud all battery and inverter data to our cloud-server enabling users to remotely monitor (and Control in the case of Axpert Inverters) their power system. The Cloudlink is also compatible with 45+ inverter models! You can view our battery range here: https://www.hubblelithium.co.za/products.html
  6. Hi Hoohloc, One of our technicians have responded to your ticket #280 at 13:43 today asking for your RIOT number so he can check. We are still waiting for you to response. Once we have it we can see what the problem is.
  7. Hi Community. For those with 8KW Sunsynk & Deye inverters you can now graph all data with your RIOT Cloudlink by simply plugging in a RJ45 cable into the RIOT MUL port and configuring the RIOT RS485 to Deye. Note that some older RIOT units might not support the graphing. Ensure you have version 3.0 of the firmware on your Cloudlink device. If you do not have this yet, you will have it by next week as we're slowly rolling this out over the next week to everyone. You will then automatically get a upgraded dashboard. Ensure you set the RIOT as per below if you have Verision 3.0. You can now remote console into your RIOT Cloudlink with the portal. We are still working on the 5KW Sunsynk graphing and remote control update. We're hoping to release that update soon.
  8. Hi IronEYE, Not sure on the CAN-bus protocol on the Axpert. Last time we investigated we believe it doesnt have a hardware CANbus chip. The axpert monitoring software will work fine, however you can use the RS232 port for the RIOT and connect the CANbus to the Hubble. It will give you 2-way comms and fix your SOC and report acurate DC voltages. The RIOT is optional. The RIOT gives the Axpert BMS interface and comms capability. We can't comment on the ICC compatability, however they do support the AM-2 model according to iccsoftware.co.za
  9. Hi Zimnismoboy34, At the time of publish it was relevant, however if Voltronic wants to continue with the protocol they are free to do it. We can't dictate to them, they could not provide us with the fixes required back then and we could not wait for months. We decided to move on with the protocol and impliment CANbus as it's a better protocol than modbus. Modbus is prone to interference and is not a error correcting protocol. We also have full control of our own protocol instead on waiting on a 3rd party. You're welcome to impliement the LIB protocol with them if you choose. All the best.
  10. Hi Powerforum Group, Herewith a short video of the new RIOT features coming in the next week. Remote Axpert control through the cloud. More features will be deployed soon. Next will be Sunsynk monitoring and control dashboard.
  11. Hi Keith, The Sunsynk does not give any info over CANbus for load, PV and voltages, so we had to move over to their rs232 port. We have completed implementing their serial RS232 protocol to monitor and remotely control the Sunsynk. Currently it is in beta testing still. You will receive a firmware over the air update in the next 4 weeks automatically. This will enable full sunsynk monitoring. If any issues please email [email protected]
  12. Hi Kellerza, There are no subscription fees. It's part of the device cost.
  13. Hi Saul, Thank you for the information and writeup. How are you measuring the battery? Are you measuring what the inverter gives you in output or you measuring what the battery gives you in KWh output? All inverters have an efficiency rating. Most of them now say "Maximum" efficiency, however on average they lose 10~15% in efficiency when converting DC to AC. I would suggest measuring direct from the BMS to see what the battery is pushing out. The only way is to plug in a RIOT Cloudlink. It will graph it direct to the cloud and samples every 10 seconds. Batteries design capacity is rated by what the battery can provide in kwh at their terminal output, not the inverter. Below is a RIOT directly connected to the BMS and a inverter direct and sampling both at the source for 100% accurate sampling. We can also remotely see each cell level voltage on the cloud for the Hubble and cell balancing drifts etc. You can see the RED line in the inverter data feeding power back into the grid.
  14. Hi Frans, Sorry to hear that, the RIOT just connects the the master battery and will see all the batteries in parallel. Should really not be hard to install. Herewith the manual. I will ask one of the techs from RIOT to give you a call and get it all connected. Please PM me your contact details. RIOT CloudLink Installation Manual 2_1_8.pdf
  15. Hi Nvw1104, You can download the latest manual here: https://www.hubblelithium.co.za/uploads/1/3/5/0/135079623/riot_cloudlink_installation_manual_2_1_8.pdf There is only 1 Serial port on the RIOT, so you can either plug into the X-100 Serial or the Inverter serial. I would suggest connect the inverter serial port and it will monitor the inverters and battery SOC through the inverter. The Cloudlink cannot do 2-way comms with the X-100. All the other models like the AM series can do 2-way comms through CANbus from the battery to the serial of the inverter. For more assistance please email [email protected] and they will be able to assit with setup on the portal and the hardware.
  16. Hi Coulomb, We dropped the LIB protocol as Axpert decided to drop the LIB protocol. From what we understand they are looking at CANbus. We are not sure when or if they will impliment CAN bus. However you can see on the Axpert MAX documentaiton they mention CANbus, but its not active yet. We decided to only support CAN bus ourselfes as modbus is too unstable. All our models now have CANbus and works with any CANbus inverter. The ICC still works with Hubble for Axpert.
  17. Hi Connect Systems, Yes. Victron will change the CCL & DCL to 200Amp when 2 batteries are connected. For every extra battery the CCL & DCL will increase by 100Amp. If you want to run the advanced Victron Extended Protocol Canbus and get advanced parameters, battery temperature and cell voltages from the battery then you can install a RIOT between the master battery and the Victron GX. The RIOT protocol encapsulates the Victron Extended Protocol. It is one of the 5 CANbus protocols that make up the complete RIOT Protocol. Below is a RIOT connected with a AM-2 and a Venus GX. You can see the extra details that Victron provides.
  18. Hi Jacques, You can connect the RIOT directly into your VMIII now and it will work. Do you have the RS232 to RJ45 connector? If not we can supply. You will also have 2 dashboards soon. One specifically for Inverter & Battery combined. Once you have it pluged directly into your inverter please let us know and we can check/update the graph. If you can please send the support request to [email protected] and the helpdesk technicians can resolve the issues.
  19. Hi Lewis, Master battery: PIN 1 - ON PIN 2 - OFF PIN 3 - OFF PIN 4 - OFF Slave A: PIN 1 - OFF PIN 2 - ON PIN 3 - OFF PIN 4 - OFF Use a normal cat5 / computer network cable and connect the right side RS485 (2x RS485 ports together) to the next battery pack. The CAN will double up on th AH charge/discharge and your battery AH will double up.
  20. Hi All, Firmware update and changelogs have been added to the site for those that would like to see what new updates are added per over the air firmware releases. https://www.riotsystems.cloud/firmware-updates.html
  21. Hi yellowtapemeasure, The RIOT has 2x CAN ports for this exact reason. Plug the Sunsynk into the RIOT and the other CAN from the Pylontech batteries also into the RIOT. The 2x RIOT CANbus ports acts as a HUB. The RIOT will read your Pylontechs in a few months 9once OTA firmware is done) over CANbus and the Sunsynk CAN data and cloud it. RIOT is looking at the RS232 of the pylontech also for more admin level data access.......
  22. Hi Kill_switch, Correct. There are 2x CAN ports, both ports use same pin layout as Pylontech to keep most inverter cables compatible. Layout for both CAN ports are: PIN 4: CAN-H PIN 5: CAN-L PIN 2: GROUND The Included CAT5 cable will work on CANbus to the Battery, or CANbus from the RIOT to the inverter. However reverse CAN is being implimented for this to enable Axpert integration. The Sunsynk CAN packets are being received by the RIOT, however it is not being processed and sent to the cloud yet. That is scheduled to be completed in the next 2-3 months if all goes well. The RIOT website www.riotsystems.cloud will in the near future start releasing firmware update notifications and the new online manual with features as they are released. RIOT is currently beta testing: 1. BMS, Pack, Firmware serial number extraction 2. Hubble BMS up to 15 pack parallel integration and automatick pack number, and overall complete ESS SOC. 3. Estimated runtime on battery pack remaining 4. Axpert MKSII, VMIII, King full monitoring. 5. Number of Charge Cycles. You can see the beta tests on the demo dashboard: https://portal.riotsystems.cloud/dashboard/00bdc590-5810-11eb-adcd-0b75a54149c7?publicId=cc5cf540-5180-11eb-b88a-4bcbe9b8c65e This release should go out for OTA firmware update to the main branch Monday. Next implimentation will be: 1. Reverse CANbus completion for Axpert - This will extract pack volts, and SOC from the CANbus from the batteries and send to the Axpert to eliminate Error 4 and fix the SOC problem. RIOT is hoping to push this OTA firmware in 4-6 weeks. 2. Impliment new Schneider Gateway Zanbus protocol.
  23. Hi Community, Seems the forum is decending into just degrading brands and negative commenting which is very unfortunate, as the powerforum is a great wealth of knowledge for power backup and solar enthusiasts. We're not dodging questions, we dont live on this forum, and we are not affiliated to powerforum. Seems if we dont answer questions immediately then there are negative views. We only check this forum once a week if that. If you have questions please contact us through our official channels or on our website contact form. For support and technical questions please contact us direct through our official channels, we will be more than happy to assist our clients.
  24. Hi P1000, Alot of questions. Im going to make it short. 1. I only know of 1 company in SA that makes their own BMS, we looked at this but it's just too expensive compared to industry leading imported and international certified BMS units. 2. No charge memory but if they drain flat they damaged. 3. Our BYD and CATL cells are rated 2.5C. You can discharge and charge them at 2.5C but their life goes down a bit and there is no need to have 250Amp drawn out of a 48V system usually. We can install a 2.5C BMS, but it will increase the cost of the battery way too high and will be out of market related prices. If we do this then there is no market to sell to. Further to this we are testing and developing a 192V, 3C, 192V lithium pack. But this is still a year or so off. This is more for UPS enviroments for short high power demands.
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