Hi. 

 

I migrated from the Solarman datalogger to the new Sunsynk datalogger. 

 

The stats history are all still on the inverter (Sunsynk 5kW), but the sunsynk dongle only pushed the stats since its installation and not all the available data. 

 

Is there a way to push all the available stats from the inverter to the Sunsynk app so I can have my full history?

Doubt it. I would think that the inverter keeps very high level stats only with operational data points lost if not uploaded to a server through a connected dongle immediately. Maybe just dump the Solarman history in Excel?

Edited July 9, 20224 yr by Scubadude

7 hours ago, Induna said:

The stats history are all still on the inverter (Sunsynk 5kW)

Where did you see all the stats history on the inverter?

On 2022/07/09 at 4:47 PM, PowerUser said:

Where did you see all the stats history on the inverter?

On the default display on the HMI, if you go into the solar/turbine icon then you can see the solar production history. You can filter it by day/month.

Induna did you managed to transfer the data?

I have the same problem, we lost wifi connection for a few days and the data for the last few days are not showing on the app but is on the inverter. How do I sync the two to show the data on the app. I tried calling Sunsynk support but they cant help

On 2023/04/06 at 8:12 PM, Flipper said:

Induna did you managed to transfer the data?

Hi, no I have not been able to recover it. I have sent Sunsynk numerous emails (to their CN support email address) and made a number of calls to the UK support centre (you are redirected there when you call the RSA number), but to no avail. I explained the situation to them in detail, via email and phone calls, and eventually I gave up. 

Sunsynk is still my inverter of choice, and I have installed a number of them and recommend it to everyone, but Sunsynk really need to start focusing on customer service.