November 16, 20232 yr I got a horrendous from an Installer and one of their Terms was the following statement: NOTES: Site visit required to confirm quotation. Any necessary additional installation materials will be quoted separately. *All systems require annual maintenance to uphold system warranty and performance. If a site visit has been done, and installer fails to adequately quote for all materials, why should the client then be saddled with additional materials? Seems like potential daylight robbery to me. Has anyone experienced "Systems requiring annual maintenance to uphold warranty" with any installer and is this really necessary, seeing as installers normally can have access to the system via the cloud anyway or it's an Installer's way of trying to force a "maintenance contract" on clients? Quote Edited November 16, 20232 yr by Moffat Additional question
November 16, 20232 yr 2 hours ago, Moffat said: Site visit required to confirm quotation I would rather say site visit first before quotation. 2 hours ago, Moffat said: Any necessary additional installation materials will be quoted separately That is just dangerous for the client thumb 👍 sucking not good. 2 hours ago, Moffat said: All systems require annual maintenance to uphold system warranty and performance. That is preposterous WHAT MAINTENANCE!!
November 16, 20232 yr Author 8 minutes ago, TaliaB said: I would rather say site visit first before quotation. That is just dangerous for the client thumb 👍 sucking not good. That is preposterous WHAT MAINTENANCE!! My thoughts exactly... it's illogical to do a site visit or your employee (installer), they fail to list all materials or measure correctly cabling for instance and then want to charge the client for their error. They actually did a site visit for my neighbour and she shared with me her quote. With regards to maintenance they just mentioned solar panels cleaning... which I retorted, I can do myself and have always done periodically. Am just wondering if Sunsynk would not honour a warranty if installation is done by a non-certified person, but all protection systems having been included both on PV and AC side? Surely they'd have no basis for this nor a basis for not giving the full product warranty? Being in Zimbabwe, am finding that prices here are way overly inflated and it makes sense to buy from the PowerForum Store or in SA and ship to Zim and then get an installer to do the proper installation, rather than buy locally. Edited November 16, 20232 yr by Moffat
November 16, 20232 yr Installer Alert Beware...These guys are smoking a very wild bush cabbage variety...
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.