March 2, 20242 yr Anyone else have their sunsynk app not working. Logger is connected to WiFi but their is no data on the app since this morning. Inverter time is also wrong
March 2, 20242 yr Hi. Same issue here. App last reported data at 06h42 today Sat 02 Mar 2024. Both inverters are showing as being online but no data on the app. Also the Master inverter to which the panels are connected is showing no PV kWp on the inverter, but the battery is charging from the sun, and I'm not using grid. Sunsynk App monitoring system is FUBAR. The same happened about a month on 6 Feb 2024 where no solar PV or grid stat reported. Problem resolved itself overnight. Suspect in chief .... Sunsynk. I was never able to elucidate the real cause or determine what fixed the issue. Ironically the inverter still did it's job correctly despite the reported data being absent. Two other independent Sunsynk systems that I monitor went offline at 08h32 and 11h37. Very strange. Edited March 3, 20242 yr by Tegra Additional information
March 2, 20242 yr Hi same situation ?Cape Town?, my Sunsynk Connect went offline at 06:45 CAT today (02–Mar). Red & Green lights illuminated on the dongle, but not connecting to the App. Noting. Solar Assistant is working perfectly.
March 2, 20242 yr Author 14 minutes ago, Tegra said: Hi. Same issue here. App last reported data at 06h42 today Sat 02 Mar 2024. Both inverters are showing as being online but no data on the app. Also the Master inverter to which the panels are connected is showing no PV kWp on the inverter, but the battery is charging form the sun, and I'm not using grid. Sunsynk App monitoring system is FUBAR. The same happened about a month ago. Two other independent Sunsynk systems that I monitor went offline at 08h32 and 11h37. Very strange. Thanks. Was going to try restart but I won't now. Another friends also went offline this morning. I'm hoping it's just a server issue and they never pushed updates to everyone.
March 2, 20242 yr 45 minutes ago, Tegra said: Hi. Same issue here. App last reported data at 06h42 today Sat 02 Mar 2024. Both inverters are showing as being online but no data on the app. Also the Master inverter to which the panels are connected is showing no PV kWp on the inverter, but the battery is charging form the sun, and I'm not using grid. Sunsynk App monitoring system is FUBAR. The same happened about a month ago. Two other independent Sunsynk systems that I monitor went offline at 08h32 and 11h37. Very strange. It's concerning that the actual inverter data is showing 0.... Sometimes the app goes off due to their server issues. But this is affecting the inverter itself. Strange
March 2, 20242 yr Oh thank goodness. I was beginning to think it was due to local changes I've made (pi-hole installation). I should have known it was the Sunsynk data handling again... 🤬
March 2, 20242 yr I've observed that the time is randomly changing on my inverters during this debacle and since schedules are time driven I've turned off the time sync option and manually corrected the current time and my schedules are once again working. Does anybody know what server(s) the inverters use to sync time?
March 3, 20242 yr Still no data being reported. The Gateways are online but the Inverter still shown as being offline. Random varying disparate reporting times as recently as 06h50 this morning. Anybody elses problem persisting? Edited March 3, 20242 yr by Tegra
March 3, 20242 yr Author 43 minutes ago, Tegra said: Still no data being reported. The Gateways are online but the Inverter still shown as being offline. Random varying disparate reporting times as recently as 06h50 this morning. Anybody elses problem persisting? Mine is still the same. No data
March 3, 20242 yr I have the same problem since yesterday morning. Plant visible on App and gateway online but no data from inverter which shows offline. Tried disconnecting dongle but still no joy.
March 3, 20242 yr I have just chatted with Sunsynk's helpdesk and they acknowledge having a data/programming problem and request 24 hours patience to fix the issue.
March 3, 20242 yr As a new user, I made the mistake of diagnosing network related issues, changing access points, checking firewalls etc.....never suspecting that it may be the server/provider at fault. Thank goodness......although about 4 hours have been wasted resetting and applying various changes to the config. Status remains....will wait until tomorrow. In the meantime, reset everything on the network to what it was.
March 3, 20242 yr My app has come right and I am able to see data and inverter online sinc about 9:00 this morning.
March 3, 20242 yr SunSynk Connect - Power Flow and Generation activity came back online at 08:25 today.
March 3, 20242 yr Issue on Sunsynk side, there’s a few posts about it on their forum. As a workaround, set the date and time manually and uncheck the “sync” box so it retains the manually set date and time. Or else it will impact your work mode time settings.
March 4, 20242 yr The best thing to do is just get Solar Assistant. No more issues. Sunsynk APP is useless and mostly offline.
March 4, 20242 yr 5 hours ago, Jacques Ester said: The best thing to do is just get Solar Assistant. No more issues. Sunsynk APP is useless and mostly offline. Even my own monitoring were affected by the randomly changing time on the inverters. It appears that when the time is adjusted in the wrong direction the daily totals are zero'ed on the inverters. I managed to get past this by unticking the "Time sync" option and manually correcting the date & time. Are you telling me that Solar Assistant still had the correct daily totals? Please note: I'm not attacking the product and merely wondering.
March 4, 20242 yr 6 minutes ago, p_i said: Even my own monitoring were affected by the randomly changing time on the inverters. It appears that when the time is adjusted in the wrong direction the daily totals are zero'ed on the inverters. I managed to get past this by unticking the "Time sync" option and manually correcting the date & time. Are you telling me that Solar Assistant still had the correct daily totals? Please note: I'm not attacking the product and merely wondering. When using Solar Assistant no need for the Sunsynk App. Solar assistant will do its own totals from it connection. Just unplug the Sunsynk dongle then it cant Sync the time from sunsynk.
March 4, 20242 yr Author 11 minutes ago, p_i said: Even my own monitoring were affected by the randomly changing time on the inverters. It appears that when the time is adjusted in the wrong direction the daily totals are zero'ed on the inverters. I managed to get past this by unticking the "Time sync" option and manually correcting the date & time. Are you telling me that Solar Assistant still had the correct daily totals? Please note: I'm not attacking the product and merely wondering. My solar assistant with daily totals has remained correct. Not affected by sunsynk app data
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