Hi, all.

Solar Deity is proud to announce that we have officially expanded our role as an authorized agent and premier importer for Pylontech services.

We recognize the trust you place in energy storage solutions, and our primary mission is to deliver an unparalleled level of service and support. Our goal is simple: to reaffirm your confidence in Pylontech and ensure a seamless, world-class experience for all our customers.

Together with Pylontech’s cutting-edge technology and Solar Deity's enhanced localized service, we are confident that Pylontech remains the undisputed, top-tier battery solution in the market.

Thank you for your continued trust. We look forward to powering your future.

@Solar Deity PTY LTD

Glad you got an extended period.

Please ask Pylon Technologies Co. Ltd (?) to send you a new certificate.

"is athorized as" SIC. 🤣

2 hours ago, Solar Deity PTY LTD said:

We recognize the trust you place in energy storage solutions, and our primary mission is to deliver an unparalleled level of service and support. Our goal is simple: to reaffirm your confidence in Pylontech and ensure a seamless, world-class experience for all our customers.

Thank you for your continued trust. We look forward to powering your future.

These are nice words, but they are just words...

• I have never heard of your company, so personally there is no "continued trust" from my side - in my book, trust must be EARNED. Given that you have not answered my simple questions posted above, you have lost any "trust" from me that a fancy certificate (that could have been drawn by anyone...) might have generated.

• As for your goal to "reaffirm your confidence in Pylontech", what is wrong with Pylontech themselves? Don't they have any executives with enough backbone to admit that they screwed up, and that they will now change their ways and ensure that their representative(s??) in South Africa will from now on treat their customers better than what was the general case in the past?

To be frank, I don't envy you trying to put right what others before you screwed up - but you won't be successful until you can convince the South African end users that your actions earn the trust that you would like to have... and that starts by being totally honest in your answers to questions asked in good faith.

I still want to know if Pylontech have any other appointed "Partners" in South Africa, or are you now the sole South African agent and legal representative of Pylontech for sales and service?

Edited 3 hours ago3 hr by HennieL
typo correction

On 2026/06/16 at 7:59 PM, Lumo Energy said:

Hi, Solar Deity has taken over the service for SA, if you have any problems, you are welcome to contact directly.

https://solardeity.co.za/pylontech-servicesupport/

Solar deity are the representatives that came to my house . Downloaded log files, sent a template based report with copy paste and didn’t substantiate their assessments with factual data. It took them weeks to get this right.

And they demanded payment upfront before they did anything.

Pylontech “local” representative is still unable to resolve this matter.