October 18, 20241 yr I had an exceptional customer service experience with Magneto when encountering an issue with my Magneto Lithium LifePo4 Rack Mount 5.1kWh system. I had a problem where my battery would shut down at 30%. Despite this setback, the Magneto team flew from Johannesburg to Cape Town and then drove to my residence in Swellendam to address the issue in person, showcasing their commitment to resolving customer problems. I want to thank Brian Mclachlan and Ferdie from Magneto. I highly recommend Magneto for their exceptional customer service and reliable products.💫
October 18, 20241 yr That does sound out of the ordinary. Any idea what the problem was and how they resolved it? Those man hours, flight ticket and other travel costs probably came to more than half the cost of the battery 🤨
October 18, 20241 yr Author It was related to battery cell calibration; during testing, they found one of the battery cells had low voltage and advised replacing the battery. After installing the new one, they tested everything, and it worked. I believe they also had other clients to attend to in the Cape Town area. Edited October 18, 20241 yr by Wesley.Davids
November 26, 20241 yr Good day, Wesley.Davids, Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. At Magneto, we take pride in providing not only high-quality products but also exceptional customer service. Brian and Ferdie will be especially pleased to know that their efforts made a difference. Your recommendation means a lot to us, and we truly appreciate your support. If you have any further questions or need assistance, don’t hesitate to reach out. We're always here to help! Best regards, Magneto Customer Support Team
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