March 7, 201610 yr Hi There I am new to this forum and would like to know if anybody is having the same issues that I am having with my axpert mks 3kva 24v unit. I only have a usb comm port but as soon as I plug it into my laptop to use the watchpower software I get usb unrecognized error this is on windows 10 is there a way to get past this point as it is really frustrating as I would like to use monitoring software with my inverter. Do I perhaps need a firmware update? and if so where would I get the firmware Thanks in advance for all the help.
March 7, 201610 yr Welcome to the forum Andries Not entirely related but I think it is a Win10 issue I sometimes have hassles with win10 recognising com ports in the Arduino IDE. Looks at win10 literature help desks etc.
March 7, 201610 yr Welcome Andries, Had same problem on Windows 10 with serial to USB. Changed the serial to USB devices and Win 10 was happy again to recognize them. At least they are not expensive.
March 7, 201610 yr Someone mentioned moving to older drivers in Win10. Can't remember when but they said this solved the problem.
March 8, 201610 yr Author Hi Guys Thanks for the replies keep in mind that my inverter only has a usb port it does not have a serial port. Thanks
March 8, 201610 yr All Axpert inverters should have a serial port. It is the rj plug labled "RS232" next to the usb port.
March 8, 201610 yr OK I see the new 3kw only has usb. Did you let Windows find the latest driver inside Device Manager ?
March 8, 201610 yr 1 hour ago, andriesmalan said: Hi Guys Thanks for the replies keep in mind that my inverter only has a usb port it does not have a serial port. Thanks AAAAAA ... does the USB port works with everything else, just not when plugged into the Axpert?
March 8, 201610 yr I spent half a day trying to get ftdi drivers going on windows 8.1 and gave up in the end. Not sure what's in the axpert, but I was amazed how the device in question works out of the box with osx and any Linux since 2008... yet here I was... Sent from my GT-I9195 using Tapatalk
March 8, 201610 yr 10 minutes ago, plonkster said: I spent half a day trying to get ftdi drivers going on windows 8.1 and gave up in the end. Not sure what's in the axpert, but I was amazed how the device in question works out of the box with osx and any Linux since 2008... yet here I was... Sent from my GT-I9195 using Tapatalk You must have been trying to install Linux drivers on Windows.
March 8, 201610 yr Author 7 hours ago, The Terrible Triplett said: AAAAAA ... does the USB port works with everything else, just not when plugged into the Axpert? Yes it works with everything else just issues with the axpert maybe time to create a linux vm and test.
March 8, 201610 yr Author Don't know how I am going to get this working tried win 7 vm but it does not work. This is a strange one as it use to work.
March 8, 201610 yr I am not an expert, but if the USB ports work with everything else, I would start looking at the Watch Power software / Axpert Firmware. More advice's from the others to follow.
March 8, 201610 yr Author Where would I find the correct Watchpower software and the correct firmware just not sure how I would update the firmware if usb is not working.
March 8, 201610 yr Author I tried my wife's laptop on win 7 same issue but it does not give an error I am now thinking it might be the watch power software. What version should I use?
March 8, 201610 yr Try the free version of SolarMon... will help you sort out the issue. Ports are easy to setup, etc Are you running the 5kv..? Otherwise I like mppsolarpatrol...
March 8, 201610 yr http://www.energialternativa.info/public/newforum/ForumEA/E/MppSolarPatrol_13.exe I know Ed has a version (of SolarMon) for the 3kw in pipeline so this will get you through till that is available...
March 8, 201610 yr Author I am not having any luck with this tanks for all the help. Dont I need a specific driver for the usb device the axpert inverter is using this is really frustrating Windows just keep giving me the unknown usb device error.
March 8, 201610 yr You need the driver... on the device, what is a model number? or a very close up pic would maybe work!
March 8, 201610 yr Are you using a usb hub or anything like that... otherwise if its just usb direct to laptop then make sure the laptop sees the device, The inverter, as Com1 (that worked for me).
March 8, 201610 yr 9 minutes ago, Mark said: Are you using a usb hub or anything like that... otherwise if its just usb direct to laptop then make sure the laptop sees the device, The inverter, as Com1 (that worked for me). Mark, That wont work for him as Windows does not even see the inverter yet. Does your inverter look like this one. http://www.voltronicpower.com/oCart2/index.php?route=product/product&path=24&product_id=173 Also please look on the side sticker for an exact model number for us
March 8, 201610 yr Author It looks like this one. http://www.voltronicpower.com/oCart2/index.php?route=product/product&path=24&product_id=132 that is the exact model number from the side sticker.
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.