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Axpert Watch Power software trouble


Fritz

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Good day, 

I am having trouble with the watchPower software supplied with the axepert 5kva inverter. 

I use the USB connection but the data comes and goes. I also cant make any changes to the settings. 

The software ask me to login in with password, which was not supplied.

any help?

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Makes sure you plug in the usb alone in to the usb port of your pc/labtop. If it still doing the same. Try and use a different usb cable

Sent from my SM-G920F using Tapatalk

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  • 2 weeks later...

Hi guys, 

Thanks got the password now. 

I still have a problem. The data comes and goes...

I have tried different USB cables and a different laptop , all the same.. 

I tried a serial to usb converter aswell. 

Can my inverter's comms be faulty?

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From what I can ascertain inverters working with the USB Type B cable may have communication issues. The serial connection over the RJ45 is more stable. From what I have been told the USB protocol was designed around descreet periods of communication and not the virtually continuous data stream from the inverter. I find with USB connection and WatchPower the inverter tends to trip over its own shoelaces. 

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thanks @Chris Hobson 

I have used the RJ45 plug to serial hub connected via USB to the PC. The led gets these burst of flashing.

red when it stand alone and green if i connect the USB B cable aswell with the serial cable....  dont know why one want to do that but was giving everything a try. 

if i use the RJ45 cable do i have to look for the correct hardware port at the device manger windows? the watchPower only give me a comm3 as option.  

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18 minutes ago, Fritz said:

thanks @Chris Hobson . 

if i use the RJ45 cable do i have to look for the correct hardware port at the device manger windows? the watchPower only give me a comm3 as option.  

I think so. If it does not work try deleting the port and let it reopen a port.

Addition: I deleted WatchPower about a year ago so I am a bit rusty.

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