Connie

Andre, I will not touch this battery again, Hubble will come and do their testing or whatever where it is mounted, but as it stands, it shows a state of charge 25%, with 900 watts use after 2 hours….

My inverter is the 5000 watt Growatt, which comes with the data logger, and ive been getting inconsistent readings and discharges which does not make sense, it shows in a typical loadshed cycle, that the battery SOC is 10%, sometimes 20%, after showing 100% - 75% in a space of a couple minutes. If I use 1000watts, the battery should give me 5hours if its a 5000 watt battery? The hubble is 5.5kw, but only 5kw is available?

Update: hi All, so, after a struggle I managed to get my battery repaired under warranty, and it was made known to me that I was given grace…. the bms was faulty, and they replaced the bms

Dieter, lets hold thumbs, they are “willing” to replace the bms, but it feels like “shock and awe” tactics from Hubble, blaming the customer, and then displaying goodwill gestures, but lets see, I will most certainly give feedback on this when it happens

nobody, they claim it was wiped,?battery is less than a month old from new

I decided on Hubble based off their google reviews, and since this morning searched high and low what the issue can be. But they were not asking if I wiped the bms, they told me I did, why on God’s green earth would I wipe a battery with equipment I do not own, never mind what it is?? We had stage 3 which meant 2 hours down every other day or so, battery was fully charged when it happened, 53.5 - 54 volts, I have read up on the balancing requirement, but this a clause in their fine print to basically rob me of R 33 000

Bought a backup system with hard earned and saved cash, Hubble AM-2 battery, installed by Electrician on the 24th of May. No more loadshedding, wifi and tv always working etc etc. On the 22nd of June, as loadshedding started everything just went dead, 4pm the afternoon, video called the electrician, on a Friday, said hell pop in on monday morning. Monday morning he came in, looked at all the fuses etc, the inverter still running on grid, but does not “see” the battery, tested the battery with a tester, and showed 11 volts, removed the battery and got send to Hubble Cape Town overnight the same day. just received an email this morning, “issue resolved, warranty null and void, bms was wiped with a R cable and pmbs tools, absolutely flabbergasted, no words to express my utter dismay……R 33 000 out of pocket, this is beyond belief. Not even 1 month. Im not tech savy, any advice will be much appreciated.