Hi, all.

Solar Deity is proud to announce that we have officially expanded our role as an authorized agent and premier importer for Pylontech services.

We recognize the trust you place in energy storage solutions, and our primary mission is to deliver an unparalleled level of service and support. Our goal is simple: to reaffirm your confidence in Pylontech and ensure a seamless, world-class experience for all our customers.

Together with Pylontech’s cutting-edge technology and Solar Deity's enhanced localized service, we are confident that Pylontech remains the undisputed, top-tier battery solution in the market.

Thank you for your continued trust. We look forward to powering your future.

@Solar Deity PTY LTD

Glad you got an extended period.

Please ask Pylon Technologies Co. Ltd (?) to send you a new certificate.

"is athorized as" SIC. 🤣

2 hours ago, Solar Deity PTY LTD said:

We recognize the trust you place in energy storage solutions, and our primary mission is to deliver an unparalleled level of service and support. Our goal is simple: to reaffirm your confidence in Pylontech and ensure a seamless, world-class experience for all our customers.

Thank you for your continued trust. We look forward to powering your future.

These are nice words, but they are just words...

• I have never heard of your company, so personally there is no "continued trust" from my side - in my book, trust must be EARNED. Given that you have not answered my simple questions posted above, you have lost any "trust" from me that a fancy certificate (that could have been drawn by anyone...) might have generated.

• As for your goal to "reaffirm your confidence in Pylontech", what is wrong with Pylontech themselves? Don't they have any executives with enough backbone to admit that they screwed up, and that they will now change their ways and ensure that their representative(s??) in South Africa will from now on treat their customers better than what was the general case in the past?

To be frank, I don't envy you trying to put right what others before you screwed up - but you won't be successful until you can convince the South African end users that your actions earn the trust that you would like to have... and that starts by being totally honest in your answers to questions asked in good faith.

I still want to know if Pylontech have any other appointed "Partners" in South Africa, or are you now the sole South African agent and legal representative of Pylontech for sales and service?

Edited yesterday at 02:291 day by HennieL
typo correction

On 2026/06/16 at 7:59 PM, Lumo Energy said:

Hi, Solar Deity has taken over the service for SA, if you have any problems, you are welcome to contact directly.

https://solardeity.co.za/pylontech-servicesupport/

Solar deity are the representatives that came to my house . Downloaded log files, sent a template based report with copy paste and didn’t substantiate their assessments with factual data. It took them weeks to review log files and produce a report on the batteries. Then the only sent the report for two batteries. I had to ask for the other two batteries as well. the report is a template that they fill in with standard wording.

And they demanded payment upfront before they did anything.

Pylontech “local” representative is still unable to resolve this matter.

Edited 23 hours ago23 hr by midnightcaller
Updated wording

The thing I have with unknown suppliers is looking at their websites.

Some links on their website are incorrect, or show irrelevant information.

14 hours ago, midnightcaller said:

Solar deity are the representatives that came to my house . Downloaded log files, sent a template based report with copy paste and didn’t substantiate their assessments with factual data. It took them weeks to review log files and produce a report on the batteries. Then the only sent the report for two batteries. I had to ask for the other two batteries as well. the report is a template that they fill in with standard wording.

And they demanded payment upfront before they did anything.

Pylontech “local” representative is still unable to resolve this matter.

That's shocking to hear, and they want us to trust them...

Seeing that Solar Deity does not want to answer my simple questions regarding other "agents" for Pylontech, I did some digging via Google AI:

"Pylontech operates through a shared agency network in South Africa, meaning they do not use a single exclusive importer. Instead, they distribute their products through a select group of officially appointed distributors and service agents.

The primary official channels managing Pylontech imports, distribution, and official support in the country include:

1. Primary Appointed Distributors (Importers)

The bulk of official Pylontech stock enters South Africa through a few large-scale solar and electrical wholesalers who handle direct import and distribution:

• SegenSolar: One of the most prominent official distributors in SA, operating multiple distribution offices and service centers across the West Rand, East Rand, Cape Town, Durban, and Bloemfontein.

• CNBM (China National Building Material Group): A massive global entity that imports and distributes Pylontech equipment alongside other tier-1 green energy solutions in South Africa.

• ACDC Dynamics: Operates as a major official reseller and distributor, leveraging its massive nationwide electrical supply network to distribute Pylontech residential and industrial battery solutions.

• Current Automation: Another major technical distributor that officially stocks and supports the Pylontech range through main hubs in Johannesburg, Cape Town, and Durban.

2. Appointed Service Agents

Because Pylontech does not have a direct brick-and-mortar corporate footprint for public walks-ins in South Africa, they delegate technical repairs and warranty assessments to specialized domestic partners:

• Solar Deity: Officially designated as the appointed Pylontech Service Center for South Africa. Based in Gauteng, they handle physical diagnostics, technical support, and component repairs for units in and out of warranty.

3.Crucial Warranty Note

If you are dealing with a faulty battery, Pylontech's corporate rule dictates that warranty claims must follow the exact supply chain of purchase. For example, Segen Solar will generally only process and approve a warranty claim if the serial number proves the unit was originally supplied out of their specific warehouse."

I also note that Pylontech has a very low Trust index (only 2.2) and more importantly, a -100NPS (likelihood of being recommended)