Hey Guys,

Please could you help with step by step instructions on how to get Sunsynk to allow me (an end user, not installer) to chnage the settings on my own inverter remotely.

I have tried all the apps, smart, business, pro and none of them allow me to do this, I have emailed Deye \ Sunsynk and requested this access but no response, can anyone help with how to get this enabled?

Thanks 

You have to send an email to sunsynk support and ask for remote control ability to be enabled. Tell them you are an installer or else they will be hesitant and tell you to buy the sunsynk dongle . You must include your username and password for solarman business . After they have enabled it you use solarman business to change the settings .

SA is worth the money. Stop begging them the access. I dont f'king understand why wouldn't they allow the end user to remotely access the settings of their inverters.

Whatever an enduser could access a setting physically, is what you get on their remote access (solarman). There is nothing special that could start a nuclear holocaust. So I dont understand the restriction.

If an end user f'kd the settings remotely, there is a higher chance they would f'k it first physically.

56 minutes ago, Nexuss said:

You have to send an email to sunsynk support and ask for remote control ability to be enabled. Tell them you are an installer or else they will be hesitant and tell you to buy the sunsynk dongle . You must include your username and password for solarman business . After they have enabled it you use solarman business to change the settings .

Thanks let me try this...again

Ridiculous we cant just have this by default, its such a hassle to have to go to the inverter physically all the time \ when travelling not being able to manage the system

Do you just use the email contact form on the sunsynk website or is there a specific email address you must use?

Response from Sunsynk:

 

Do you have the solarman dongle or sunsynk dongle ?

Edited January 3, 20232 yr by Gary Waterworth

Solarman, I have mailed them now to see what they say

Solar assistant is really worth the money for monitoring and system changes. 

I have solarman admin privileges and SA. 

And still going in circles....

1 hour ago, MakoShark said:

And still going in circles....

I told you to email Sunsynk support not Solarman.

1 minute ago, Nexuss said:

I told you to email Sunsynk support not Solarman.

As above I did mail them and got this response:

 

Just now, MakoShark said:

As above I did mail them and got this response:

 

They are not telling you the truth. Tell them solarman does not have the authority to do that and they have to do it. 

11 minutes ago, Nexuss said:

They are not telling you the truth. Tell them solarman does not have the authority to do that and they have to do it. 

Will give it a go... I have tried before but also got nowhere 

Try calling or/and emailing the technical support here 

https://www.sunsynk.org/tech-help

You could call and insist 

Edited January 5, 20232 yr by Hansa

12 hours ago, MakoShark said:

And still going in circles....

These are the people that activated it for me:

[email protected] 

Even though I have a sunsynk, they did it. I did take about 10 emails though... 

Thanks guys, will keep nagging them and try Deye as well

Seems like Sunsynk did enable this for me, I can remote contrl the settings at the moment although I have been able to do this on and off before as well