Pylontech

Common issues: battery cannot turn on, abnormal SOC, alarm lights, communication failure, inverter cannot recognize battery, abnormal charging/discharging, etc

# Official Statement regarding Pylontech Battery Warranty and Technical Diagnostics First and foremost, we sincerely acknowledge the concerns and feedback raised by our valued customers. We understand that receiving an out-of-warranty assessment can be disappointing, particularly when a battery has experienced a significant failure. As the Official Service Center for Pylon SA, we are committed to providing transparent technical evaluations, consistent warranty decisions, and professional after-sales support. We therefore wish to clarify the following principles regarding our warranty policy and technical diagnostic process. ## 1. Warranty Period and Eligibility The standa…

Hi! I am Cissé from Mali. I have felicity solar lirhium Battery FLA TG2 17,5Kwh and i want to connect it to m'y eurnet converter 6.2kva, but i can't. I make a connexion cable but no effect. Someone can help me? I really need help. Thanks lot for your help

1. Topic ObjectiveHelp end users make a safe first judgment when a battery system shows an alarm, cannot start, loses communication with the inverter, or behaves abnormally. The goal is not internal repair. The goal is safe checking, clear documentation, and correct escalation. Key message: check safely, do not open the battery, and contact authorized support when the issue is repeated or unsafe. 2. 30-Second First Check Use this first-check sequence before deciding what to do next: battery power status, LED indicators, inverter alarm, breaker and visible cables, recent events, then decision. 1. Check whether the battery can be turned on. 2. Observe RUN, ALARM and SOC ind…