Solar Deity is the official Pylontech Partner and Service Centre for Pylontech in South Africa.

Are your existing Pylontech batteries starting to show their age?

Don’t replace them at full price trade them in and upgrade to the powerful new Pylontech 16kWh Fidus battery with a generous credit!

How it works:

1. Visit www.powerforum.co.za and click on the Pylontech banner on the main page.

2. The Link will take you to the official Pylontech support page scroll down to book a ticket.

3. To Register your old batteries for testing book a ticket stating you want to trade your old batteries in as advertised on Powerforum and state manufacturing date of your batteries also state the serial number of each battery.

4. Click Submit.

5. Solar Deity will contact you and take you through the rest of the process step by step.

6. Solar Deity will professionally test your batteries and provide a trade in value.

7. Use that credit when you purchase the new 16kWh Fidus (and other new Pylontech models) through our store.

Fidus_Plus_Residential_Spec_Pylontech_20251028171331A368.pdf

We are currently listing the full new Pylontech range on www.powerforum-store.co.za check back regularly as stock is being added daily.

Additional Services We Offer:

• Repair Service Electronics failed but cells still good (no swelling)? We can repair and revive your battery. For this service you can contact us directly to assess if it is worth repairing your old battery.

• Extender Range Batteries Compatible add-on units for older Pylontech systems.

Pricing:

• Retail prices available directly on the online store.

• Installer / trade pricing available please contact us for your rates.

Contact us:

• Email: [email protected]

• WhatsApp Steve: 074 2189 845

Don’t let old batteries limit your system. Upgrade smarter with the official Pylontech Partner today!

🔗Start your upgrade: www.powerforum.co.za
🛒Online Store: www.powerforum-store.co.za

Follow us:

@Powerforum Store

Your Trusted Solar Power and Renewable Energy Platform

Your Support keeps our resource free for you to use.

You can also just clink on the banner and follow the link.

Edited July 6Jul 6 by Powerforum Store

The link on the homepage takes me here: https://solardeity.co.za/pylontech-servicesupport/

I don't see any option to do step 2:

2. Register your old batteries for testing.

Would be nice if the max credit you can receive was listed per battery model. That would give an indication of whether it would be worth my time to even request a trade-in quote or not. It would also be more efficient for the business because then they don't have to make unnecessary callouts.

Edited July 6Jul 6 by chickenbeef

Book A Ticket

When you book the ticket just mention you are applying for the Fidus Upgrade and battery trade in options on powerforum.co.za

You will find the Book a ticket closer to the bottom of the Solar Deity Page I have updated the instructions to follow on my main post.

It is very simple and easy there is a process however.

Edited July 6Jul 6 by Powerforum Store

Sorry after the run around when I had swollen US3000's and being told I overcharged , when there is supposed to be a bms to prevent this

Will never touch the brand again

41 minutes ago, Gary Waterworth said:

Sorry after the run around when I had swollen US3000's and being told I overcharged , when there is supposed to be a bms to prevent this

Will never touch the brand again

What did you do with them? Landfill? And where did you buy them from?

Edited July 6Jul 6 by Yellow Measure

I will also never touch or recommend them again. Similar experience. No support. Supplier said I must sort it out with importer. Solar Deity said my slave battery was overcharged? Battery was recycled by Solar Deity. Basically had to give the others away!

2 hours ago, Powerforum Store said:

Book A Ticket

When you book the ticket just mention you are applying for the Fidus Upgrade and battery trade in options on powerforum.co.za

You will find the Book a ticket closer to the bottom of the Solar Deity Page I have updated the instructions to follow on my main post.

It is very simple and easy there is a process however.

16 hours ago, Yellow Measure said:

What did you do with them? Landfill? And where did you buy them from?

Quite happy with our Pylons, however with regards to your offer:

1. I cannot find the FIDUS listed in the powerforum store, what is the price of this unit?

2. As mentioned, an indication of trade in values would help ...

M

52 minutes ago, markus_m2 said:

Quite happy with our Pylons, however with regards to your offer:

1. I cannot find the FIDUS listed in the powerforum store, what is the price of this unit?

2. As mentioned, an indication of trade in values would help ...

M

Hello

Here is the link to the battery it includes the cable kit and wheel kit this is the retail price however this price may change later.

The trade in values will be based on the cycle count of the old packs they have an battery analyser that they run on the battery to determine the value they will credit.

Power Forum Renewable Energy Store | By Powerforum.co.za

Pylon Fidus Plus16kWh 51.2V Li-ion IP65 With Wheels and C...

Fidus Battery Plus With 51.2 V / 16 kWh, Fidus Battery Plus is an advanced residential and small commercial energy storage battery, engineered for high-capacity applications and long-term reliability.

What cell are in these new units?

On 2026/07/06 at 2:19 PM, Powerforum Store said:

How it works:

Solar Deity will contact you and take you through the rest of the process step by step.

Solar Deity will professionally test your batteries and provide a trade in value.

Do I understand this correctly: A current owner of a Pylontech battery must ship the battery to Solar Deity at his own cost, then they will test the battery (Is there a cost to this???), and then while they have custody of the battery they will make an offer of a discount for the purchase of a new battery? So, if the owner does not agree to this "discount", then he/she must again pay for shipping it back (plus packaging, plus other service charges???).

May I suggest that Solar Deity be totally transparent on this "deal" of theirs, and disclose ALL costs, and "small print" right here in this Forum so that there can not be any "misunderstandings" of terms and conditions later on...

Edited July 10Jul 10 by HennieL
typo correction

On 2026/07/09 at 6:54 PM, HennieL said:

Do I understand this correctly: A current owner of a Pylontech battery must ship the battery to Solar Deity at his own cost, then they will test the battery (Is there a cost to this???), and then while they have custody of the battery they will make an offer of a discount for the purchase of a new battery? So, if the owner does not agree to this "discount", then he/she must again pay for shipping it back (plus packaging, plus other service charges???).

May I suggest that Solar Deity be totally transparent on this "deal" of theirs, and disclose ALL costs, and "small print" right here in this Forum so that there can not be any "misunderstandings" of terms and conditions later on...

https://powerforum.co.za/topic/34279-upgrade-program/

1 hour ago, Energy-Jason said:

. Wording like "

Thanks Jason

I actually read their "small print" before I asked my questions - and in my opinion it does not address matters such as the cost of examining a battery for a "trade-in" when buying a new one.

Now, to be clear, I do not have a Pylontech battery, and am thus not interested in this "deal", but I do strongly believe in old-school fairness and honesty in business. In this respect, I believe that owners of these batteries who are considering to trade them in for a bigger/better one should in fairness at least know what this evaluation would cost them - and should up-front also be given a range of fair trade-in values based on stated parameters to be evaluated. If, as an example, someone sends in a bloated Pylontech battery for evaluation thinking it is still worth R15 000.00, and this evaluation determines that the battery is worth only R5 000.00 but the evaluation process itself costs R10 000.00, then surely the owner would be better off to just keep that battery and buy a new battery, as he/she will be R5 000.00 worse off than if he did not trade in the old battery - don't you agree?

2 minutes ago, HennieL said:

Thanks Jason

I actually read their "small print" before I asked my questions - and in my opinion it does not address matters such as the cost of examining a battery for a "trade-in" when buying a new one.

Now, to be clear, I do not have a Pylontech battery, and am thus not interested in this "deal", but I do strongly believe in old-school fairness and honesty in business. In this respect, I believe that owners of these batteries who are considering to trade them in for a bigger/better one should in fairness at least know what this evaluation would cost them - and should up-front also be given a range of fair trade-in values based on stated parameters to be evaluated. If, as an example, someone sends in a bloated Pylontech battery for evaluation thinking it is still worth R15 000.00, and this evaluation determines that the battery is worth only R5 000.00 but the evaluation process itself costs R10 000.00, then surely the owner would be better off to just keep that battery and buy a new battery, as he/she will be R5 000.00 worse off than if he did not trade in the old battery - don't you agree?

I fully agree. Let me ask the Pylonytech gents to attended to this thread. Standby

Jay

Solar Deity is now the official distributor and authorized service center for Pylon SA. We are proud to announce that Power Forum is our designated partner.

If you have batteries you would like to trade-in, please use the link below to visit our official website and book a ticket. We will process your requests promptly and get back to you all.

The screenshots highlight the most critical information required for our initial system evaluation. For any other information regarding the installation, you can simply fill in "N/A" or "Null".

Due to previous strategic shifts, Pylontech's localized service in SA had been temporarily underserved. Today, Solar Deity is proud to partner with the community to restore Pylontech to its leading position in the market. Pylontech has always stood for premium quality and reliability, and we are dedicated to delivering the exceptional support that matches this world-class brand.

The Date of Production, you will find it on the battery lable

All I can say is....'once bitten, twice shy" Thank you but NO THANK YOU. If this gets me banned from the forum, so be it. UP5000 battery which I paid R25000,00 for swollen after 3 years and I have been waiting 5 months just for an answer after handing it in. It"s starting to feel like someone stole R25k from me.

1 hour ago, HennieL said:

Thanks Jason

I actually read their "small print" before I asked my questions - and in my opinion it does not address matters such as the cost of examining a battery for a "trade-in" when buying a new one.

Now, to be clear, I do not have a Pylontech battery, and am thus not interested in this "deal", but I do strongly believe in old-school fairness and honesty in business. In this respect, I believe that owners of these batteries who are considering to trade them in for a bigger/better one should in fairness at least know what this evaluation would cost them - and should up-front also be given a range of fair trade-in values based on stated parameters to be evaluated. If, as an example, someone sends in a bloated Pylontech battery for evaluation thinking it is still worth R15 000.00, and this evaluation determines that the battery is worth only R5 000.00 but the evaluation process itself costs R10 000.00, then surely the owner would be better off to just keep that battery and buy a new battery, as he/she will be R5 000.00 worse off than if he did not trade in the old battery - don't you agree?

Thank you for bringing up these excellent points. I completely agree with you—old-school fairness, honesty, and upfront transparency are exactly what the market needs, and they are the core values we are bringing back to the Pylontech service ecosystem in South Africa.

To give everyone full clarity, our trade-in process operates exactly like selling or trading in a used car:

1. Preliminary Remote Estimate (Completely FREE): The form and screenshots we requested are used to give you an initial estimate. Just like getting an online valuation for your car before driving to the dealership, this step costs you absolutely nothing and gives you a baseline idea of what your battery is worth.

2. No-Obligation Final Inspection (Also FREE): If you feel our preliminary offer is fair and worth pursuing, you can then disconnect your battery and send it to our service center. We do not charge any inspection or evaluation fees.

3. Final Offer & Transparent Transaction: Once our technicians inspect the physical battery, we will present you with a final, binding offer. If you agree to the value, we will issue a new official quotation reflecting the trade-in discount. You pay the balance, and you get your brand-new battery. If you decide not to proceed, you can simply take your battery back—no hidden fees, no catch.

Our goal as the new official distributor and service agent isn't just to move boxes, but to rebuild trust through absolute transparency. Thank you for keeping us on our toes and ensuring the community's interests are protected.

10 minutes ago, Warlok said:

All I can say is....'once bitten, twice shy" Thank you but NO THANK YOU. If this gets me banned from the forum, so be it. UP5000 battery which I paid R25000,00 for swollen after 3 years and I have been waiting 5 months just for an answer after handing it in. It"s starting to feel like someone stole R25k from me.

Hi, Please advise where and when did you book in the batteris? and you can contact our official Tel/Whatsapp: +27 66 342 4403, to book in the batteries to complain.

3 hours ago, Solar Deity PTY LTD said:

... Our goal as the new official distributor and service agent isn't just to move boxes, but to rebuild trust through absolute transparency. Thank you for keeping us on our toes and ensuring the community's interests are protected.

Thanks for responding to this thread - You do have a steep hill to climb if you honestly do want to honor your goals stated above... and at the risk of stepping on your toes (apologies for this...), you are not starting off very well (in my humble opinion). There is a long-running thread on this forum, titled "Pylontech Swollen Batteries", that was started way back in September 2024, where a number of people have complained about their Pylontech batteries that were swelling for no good reason, and even worse, about the zero assistance and/or interest of the Pylontech agents and retailers. These complaints carried on until on June 16th 2026 (a month ago...), when someone from "Lumo Energy" posted his or her only post to date, stating that "Solar Deity has taken over the service for SA" and added an image of a "Certificate of Authorization" for Solar Deity, that on closer examination turned out to have expired on the 1st of June this year. Now, this person did not identify him/her self as being an employee (or the MD...) of your company, and this could just as easily have been a fraudulent certificate and a phishing attempt. Anyway, after some further complaints, you posted on that thread on the 18th June, presenting a "new" unsigned certificate that is stated to be valid until June 2027, and that contains a spelling mistake - not something that is usual on any official documentation, and especially not on a formal certificate...

Anyway, I then responded to your post, again asking for clarity on your company's position in South Africa, and how many other officially authorized agents were operating in South Africa - reason being that one of the complaints previously mentioned was that one "agent" refused to honor the warranty on a battery because it was sold by another "agent". One further poster complained about your company that visited his house for a warranty complaint (that he had to pay for before you would even visit his home), but that your technician merely downloaded data from two of his batteries, and then weeks later only sent a standard template response. To (that) date his complaint was still not resolved - nearly two months later...

My last post on that thread was made on the 19th June, and to this date (13 July) neither you, nor "Lumo Energy", have responded to my very valid questions and comments, or to ANY of the complaints logged on that thread - that does not show any interest to assist the end users that have problems, and also does not build trust from uninvolved people like myself...

Lastly, I think that many members of the Forum will appreciate an honest response to the following: Have you actually read your "conditions" (or small print, as I previously called it...) referenced by @Energy-Jason above? Do you honestly think those conditions and vague terms are Fair and Just to the many end users who have been complaining about Pylontech products for some years now?

Thanks again for your time.

16 hours ago, HennieL said:

Thanks for responding to this thread - You do have a steep hill to climb if you honestly do want to honor your goals stated above... and at the risk of stepping on your toes (apologies for this...), you are not starting off very well (in my humble opinion). There is a long-running thread on this forum, titled "Pylontech Swollen Batteries", that was started way back in September 2024, where a number of people have complained about their Pylontech batteries that were swelling for no good reason, and even worse, about the zero assistance and/or interest of the Pylontech agents and retailers. These complaints carried on until on June 16th 2026 (a month ago...), when someone from "Lumo Energy" posted his or her only post to date, stating that "Solar Deity has taken over the service for SA" and added an image of a "Certificate of Authorization" for Solar Deity, that on closer examination turned out to have expired on the 1st of June this year. Now, this person did not identify him/her self as being an employee (or the MD...) of your company, and this could just as easily have been a fraudulent certificate and a phishing attempt. Anyway, after some further complaints, you posted on that thread on the 18th June, presenting a "new" unsigned certificate that is stated to be valid until June 2027, and that contains a spelling mistake - not something that is usual on any official documentation, and especially not on a formal certificate...

Anyway, I then responded to your post, again asking for clarity on your company's position in South Africa, and how many other officially authorized agents were operating in South Africa - reason being that one of the complaints previously mentioned was that one "agent" refused to honor the warranty on a battery because it was sold by another "agent". One further poster complained about your company that visited his house for a warranty complaint (that he had to pay for before you would even visit his home), but that your technician merely downloaded data from two of his batteries, and then weeks later only sent a standard template response. To (that) date his complaint was still not resolved - nearly two months later...

My last post on that thread was made on the 19th June, and to this date (13 July) neither you, nor "Lumo Energy", have responded to my very valid questions and comments, or to ANY of the complaints logged on that thread - that does not show any interest to assist the end users that have problems, and also does not build trust from uninvolved people like myself...

Lastly, I think that many members of the Forum will appreciate an honest response to the following: Have you actually read your "conditions" (or small print, as I previously called it...) referenced by @Energy-Jason above? Do you honestly think those conditions and vague terms are Fair and Just to the many end users who have been complaining about Pylontech products for some years now?

Thanks again for your time.

@HennieL

and the forum, We completely understand the scepticism many members have had frustrating experiences with Pylontech support in the past, and those concerns are valid.

On a positive note, Pylontech via Solar Deity and Powerforum is actively working to fix they're after sales support and technical services in South Africa.

This is genuinely encouraging and refreshing, especially considering how small our market is compared to the rest of the global renewable energy sector. They are willing to engage directly with the community, which shows real commitment.

Powerforum is also engaged directly with Pylontech in China to help facilitate the restoration of their reputation here.

Our experience with Solar Deity so far has been very positive they are committed to delivering proper after-sales support and educating both installers and end-users.

Many users argue “But the BMS is supposed to protect the battery.” This is fair, however the older BMS units in the US-series had limitations.

They could prevent catastrophic events but were not always 100% effective against long-term cell stress from sustained high C-rates, poor thermal management, or frequent high-load cycling.

Newer BMS technologies have improved significantly, and Pylontech’s latest protocols have become a standard that many other brands follow.

South Africa’s extreme heat and cold conditions also played a big role these are not favourable for older lithium technology.

Combined with limited knowledge of lithium systems at the time among consumers, installers, and distributors, some very bad decisions were made around system sizing and configuration.

These were not directly the fault of the manufacturer.

On top of that, after-sales support was never handled directly by Pylontech it was left to their local distributors. Unfortunately, many of those distributors focused primarily on sales rather than proper after-sales service and technical support.

With all of this said, I do not see many other manufacturers that are willing to engage with the consumer directly to repair their reputation. I can think of many brands guilty of very bad after-sales and support.

Regarding the trade in “fine print” and process:

The process is designed to be transparent and low risk (similar to trading in a used car):

- Preliminary remote assessment Completely free. You submit serial numbers, manufacturing dates, and photos via the ticket system. Solar Deity gives an initial estimate.

- Physical inspection Also free if you decide to proceed. You send the battery (at your cost for shipping). They test it with professional equipment.

- Final offer Binding trade-in value is given. If you accept, the credit is applied to your new Fidus (or other model) purchase. If you decline, you simply arrange collection of your battery no inspection fees, no hidden charges.

- No obligation at any stage until you accept the final quotation.

If users have specific concerns about “hidden details” e.g. shipping costs, turnaround times, minimum trade in values, or what happens in edge cases like swollen batteries, please state them clearly here or in your ticket so Solar Deity can address them directly.

The new products come with far better C-ratings, more robust chemistry, and improved designs.

The Fidus (IP65 with 10-year warranty and optional aerosol fire suppression) and their HV range are excellent examples.

As a Tier 1 brand, Pylontech has clearly evolved with the market.

We believe this partnership is a meaningful step forward. We encourage anyone interested to book a no-obligation assessment via Solar Deity it’s free at the preliminary stage.

Appreciate the open and constructive discussion. This helps the whole community move forward.

Sincerely

Jay

Makes sense. Let us look forward to better support from all manufacturers this could be encouragement for others.

Thank you Jason!

Edited July 14Jul 14 by Powerforum Store

Sounds like a pretty good arrangement to me.

If I hadn't had my own Pylontech batteries expropriated without compensation donated to my brother, I would probably have availed of the offer. It beats advertising in the classifieds for months, only to have some strange shifty-eyed time-wasting tyre-kickers come around, presenting a lowball offer whilst ogling your wife and the other goodies stored in the garage.

I'm also encouraged by the enthusiasm with which the brand is now supported locally. This is one key factor to brand loyalty and healthy competition, which can only lead to advantages for the consumer.