Anyone have issues with a firmware update.

Normal light is off.
After update SS only runs off the grid.
Doesn’t use solar or batteries.

Logged ticket, says waiting for engineer.

Tried a full power down and power up?

1 hour ago, madness_za said:

Tried a full power down and power up?

Yes I did a full Power down and a factory reset. 

Firmware was updated Saturday morning. 

Edited November 26, 20232 yr by Dv8

Ever since the upgrade and now the downgrade getting this error :

F34 AC_Overload_Fault

It happens. Looks like you probably have to send it in...

 

40 minutes ago, P1000 said:

It happens. Looks like you probably have to send it in...

 

Thanks, was afraid it would be the case 

SS support said it needs to be sent in for repair. 

Here’s an update on the bricked SS:

It appears that it was fixed and shipped, but to a different customer, not to me. The company provided me with the details of the person who received my inverter and even sent me pictures of it. Additionally, the mounting brackets are severely bent.

6 hours ago, Dv8 said:

Here’s an update on the bricked SS:

It appears that it was fixed and shipped, but to a different customer, not to me. The company provided me with the details of the person who received my inverter and even sent me pictures of it. Additionally, the mounting brackets are severely bent.

And what is their plan of action now? 

10 hours ago, Dv8 said:

Here’s an update on the bricked SS:

Am I correct in reading that it took them more than 3 months to "repair" your inverter that was bricked by a faulty firmware update???

That is unconscionable if I am correct. And to compound that, they then return it to the wrong customer (or perhaps the recipient of a free inverter, who knows!)

You really need to escalate your experience to the highest levels in Sunsynk, not that it appears they take their after-sales support that seriously, and demand a satisfactory explanation and even compensation.

 

 

That's insane