We've installed probably close to 100 of these units in the last 7 months or so.
Out of box failure rate so far at 0%. In the past 7 months we've had a total failure rate of around 3% (one was a parallel system where only one went so true failure rate rather around 1%).
So, while a pretty reliable and stable inverter for its cost, there are a few design flaws that im not to fond of but again for what they cost they are i believe the best value for money inverter on the market at the moment.
Local support is fantastic, mostly depending on your suppplier but even support from the community is great.
I will conclude with this though, i am looking at moving in to starting my own solar installation business, i however will not be including these inverters on my list and will only be doing Victron systems.