Good morning.

  I am having the same issue. This is so frustrating. Only a green light.

 

The following response has been received from Sunsynk:

QUOTE

The problem with the data loggers has been firmware and server related. As discussed, it was escalated to the factory and they are currently doing the best to sort it out ASAP.

 

We are awaiting their feedback. Apologies for the inconvenience this has caused.

UNQUOTE

 

Now we sit back and wait. No point in any more fiddling.

Maybe this can help: 

 

I have a Sunsynk 8k inverter and have the same issue. 

A do have an additional symptom where I am unable to connect to the logger via WiFi as it just keeps failing. I've tried my phone, laptop and tablet for good measure. 

 

Something interesting is that the green light flashes the moment the connection fails. 

 

I suspect hardware, but I'm hoping firmware. How, if the loggers arent now able to connect, is Sunsynk proposing to update the firmware? 

16 minutes ago, discere said:

I have a Sunsynk 8k inverter and have the same issue. 

A do have an additional symptom where I am unable to connect to the logger via WiFi as it just keeps failing. I've tried my phone, laptop and tablet for good measure. 

 

Something interesting is that the green light flashes the moment the connection fails. 

 

I suspect hardware, but I'm hoping firmware. How, if the loggers arent now able to connect, is Sunsynk proposing to update the firmware? 

So I've fixed the issue by trying a method I saw elsewhere;

 

1. Remove WiFi logger from inverter. 

2. Wait 30 secs. Plug it back in. 

3. Quickly connect to the WiFi logger's hotspot. 

4. Deselect the option for setting a static IP. The WiFi logger should request an IP via DHCP instantly, provided it is connected to a WiFi network in which a DHCP server is running. 

I reckon someone responsible for packaging the final firmware update file forgot to tick a box or two 😂 

 

Frustrating. 

 

 

Hi guys,

I successfully turned my system back online.

1. Connect to the WiFi network of the SunSynk logger using its network (EAP-....) PW: 12345678

2. Load in the browser 10.10.10.1

3. Scroll-down to Wlan connection section and remove the checkbox Using the following static IP address. Click on Save button.

4. List all available WiFi networks by clicking on Scan button. Select yours, and re-connect to it.

 

Out of curiosity what is teh version of software on your Loggers ? 

33 minutes ago, Gary Waterworth said:

Out of curiosity what is teh version of software on your Loggers ? 

4790122C26R

After disabling static ip mine is still up and running. 

 

2 hours ago, discere said:

4790122C26R

After disabling static ip mine is still up and running. 

 

 

Hmmm ok , so not the same version as mine and looks older. This doesnt look like a software upgrade then that did this. 

If you click on the ... does it have an upgrade option or just the unbind ? 

 

Edited January 22, 20233 yr by Gary Waterworth

4 hours ago, Gary Waterworth said:

Out of curiosity what is teh version of software on your Loggers ? 

Mine is 4790122C26R as well.

Also, I don't have the ... option on the internal page. The only upgrade option is to load a file (see my screenshot from my previous post), and Upgrade button.
I'm ok with "the older" software version while the Cloud Information / Connection Status is OK.

10 minutes ago, Veselin said:

Mine is 4790122C26R as well.

Also, I don't have the ... option on the internal page. The only upgrade option is to load a file (see my screenshot from my previous post), and Upgrade button.
I'm ok with "the older" software version while the Cloud Information / Connection Status is OK.

If you go on the remote sunsynk page

Under gateway you will see this. Some documentation I have seen shows a upgrade option there.

It is more for curiosity

2 hours ago, Gary Waterworth said:

Under gateway you will see this. Some documentation I have seen shows a upgrade option there.

I don't have an upgrade option there. Only Unbind is available (same as yours).

Pfft I hate it when the docs are wrong

 

https://doc.inteless.com/page/operatopmdetaols/collectormanagement/administration.html

 

Also only have Unbind on the SunSynk or PowerView platforms (both are essentially the same). 

23 hours ago, Gary Waterworth said:

 

Hmmm ok, so not the same version as mine and looks older. This doesn't look like a software upgrade then that did this. 

If you click on the ... does it have an upgrade option or just the unbind ? 

 

Good morning.  Confirmation was received from [email protected] that 4790122C26R is in fact the latest version of the software for the E-Linter Magpie data logger (Model EESW-D205 Hardware Version AEW2-0005-03).  The software can be updated from the 10.10.10.1 browser webpage.  I have done this.  Just be patient while it updates, it takes a while.  An update success popup will appear. Also make sure that the internet is switched off for the update process.  You don't want the update being interrupted by the PC switching Wi-Fi networks automatically. Also, a good idea to forget all Wi-Fi network connections that the PC can connect to at your home.  If using a mobile phone, make sure that data is off.  Hope that this helps. Tegra assumes no responsibility for the use or outcome of the attached zip file.

4790122C26R.zip

Edited January 23, 20233 yr by Tegra

On 2022/03/08 at 7:24 PM, Halcyon said:

Yes I have the latest Sunsynk logger. (I think there is a wifi/lan version as well).  If your issue persists consider swopping the Wi-Fi only version to the one with a LAN cable port.  You should have rock solid signal then.

The data logger with ETH+Wi-Fi  is the E-Linter Goldfinch DB9.   The one most likely supplied with a Sunsynk inverter is the Magpie variant which is Wi-Fi only.

5 hours ago, Tegra said:

Good morning.  Confirmation was received from [email protected] that 4790122C26R is in fact the latest version of the software for the E-Linter Magpie data logger (Model EESW-D205 Hardware Version AEW2-0005-03).  The software can be updated from the 10.10.10.1 browser webpage.  I have done this.  Just be patient while it updates, it takes a while.  An update success popup will appear. Also make sure that the internet is switched off for the update process.  You don't want the update being interrupted by the PC switching Wi-Fi networks automatically. Also, a good idea to forget all Wi-Fi network connections that the PC can connect to at your home.  If using a mobile phone, make sure that data is off.  Hope that this helps. Tegra assumes no responsibility for the use or outcome of the attached zip file.

4790122C26R.zip 586.23 kB · 0 downloads

That is interesting . Turns out my hw version is older

AEW2-0005-01

It is definately a magpie 

 

It looks like that firmware was packaged Dec 26 lol. 

Can explains why everyone has been having fun and games... 

Edited January 23, 20233 yr by Gary Waterworth

Latest issue is the Sunsynk/PV Pro application not resetting itself at midnight.  According to the app I receive 27kW of solar power by 03:28 in the morning.  The system only reset itself for the day around 9am.  It seems to be carrying over the PV and Charge values from the previous day.  Anybody else noticed this?

Edited January 24, 20233 yr by Tegra

21 hours ago, Tegra said:

Latest issue is the Sunsynk/PV Pro application not resetting itself at midnight.  According to the app I receive 27kW of solar power by 03:28 in the morning.  The system only reset itself for the day around 9am.  It seems to be carrying over the PV and Charge values from the previous day.  Anybody else noticed this?

I did not notice this one specifically

I do however do some automation in Home assistant and I used to use teh daily totals to popoluate the energy graphs

I ended up using the totals that never reset because the daily/weekly ones were sometimes reset late causing funny graphs

On the Sunsynk Connect app go to me in the right bottom corner and all the way at the bottom click Sign Out and then Sign back in and the Power Flow chart start working again

This is my first post; I wanted to add some things I have done to stabilise my wifi loggers connectivity, as it might help others in the future. 

My logger is deeply integrated into Home Assistant using the Solarman integration, so stable connectivity is essential. On March 14, an update was pushed to my device that totally tanked connectivity. I don't know what these guys are doing because, as I understand it, the logger is an ESP32 which is stable if appropriately implemented. I have over 50 of them running other things on my property. Anyway, I tried to find the previous firmware, but as noted by others, it is not publically hosted; I also figured a more permanent solution would be better.

I run an Unifi network and have a hotspot in the room next to the Inverter; connectivity should not be an issue. I have another ESP32 device doing duty in the same room as the Inverter with no connectivity issues.

 

1. My first thought was to replace it with an RJ45 logger and then use powerline extenders to get the connection to one of my network switches. It is low data, so the speed is not an issue. Unfortunately, there wasn't local stock. However, I do think a hard-wired connection via ethernet is still the best solution.
2. Next, I thought moving the logging unit away from the Inverter might help. I bought a 1.5m RS232 cable from Mantech, unplugged the unit, and then used the cable to extend its distance from the inverter. This gave about a 4-5db increase in signal, but this still wasn't enough to ensure solid connectivity: https://www.mantech.co.za/Stock.aspx?Query=72M0509and
3. I replaced the aerial with a Bolton Omni Desktop antenna I had lying around (I did a bit of research before plugging it in!), I had tried a standard TP-Link wifi router aerial, but that did squat. This improved my signal by another 8-10 dB. The signal was now much more stable and close to consistent connectivity. https://www.boltontechnical.co.za/products/omni-desktop-antenna
4. On Unifi, I run an IoT network, I generally keep the Minimum Data Rate control high to avoid some devices reverting to 802.11b, but I set this to auto. This gave me excellent connectivity. I had tried this before, the extension and antenna stuff, and I didn't get that result.

I would try options 3 and 4 first. Don't remove the unit; just replace the aerial with the Bolton unit, it has its cable, and the base is magnetic, so it's easy to place. If you have an Unifi network or a network where you can set the Minimum Data Rate, try it on auto before anything else.

I hope this isn't old info, and I hope it helps someone.

1 hour ago, KKD said:

This is my first post; I wanted to add some things I have done to stabilise my wifi loggers connectivity, as it might help others in the future. 

My logger is deeply integrated into Home Assistant using the Solarman integration, so stable connectivity is essential. On March 14, an update was pushed to my device that totally tanked connectivity. I don't know what these guys are doing because, as I understand it, the logger is an ESP32 which is stable if appropriately implemented. I have over 50 of them running other things on my property. Anyway, I tried to find the previous firmware, but as noted by others, it is not publically hosted; I also figured a more permanent solution would be better.

I run an Unifi network and have a hotspot in the room next to the Inverter; connectivity should not be an issue. I have another ESP32 device doing duty in the same room as the Inverter with no connectivity issues.

 

1. My first thought was to replace it with an RJ45 logger and then use powerline extenders to get the connection to one of my network switches. It is low data, so the speed is not an issue. Unfortunately, there wasn't local stock. However, I do think a hard-wired connection via ethernet is still the best solution.
2. Next, I thought moving the logging unit away from the Inverter might help. I bought a 1.5m RS232 cable from Mantech, unplugged the unit, and then used the cable to extend its distance from the inverter. This gave about a 4-5db increase in signal, but this still wasn't enough to ensure solid connectivity: https://www.mantech.co.za/Stock.aspx?Query=72M0509and
3. I replaced the aerial with a Bolton Omni Desktop antenna I had lying around (I did a bit of research before plugging it in!), I had tried a standard TP-Link wifi router aerial, but that did squat. This improved my signal by another 8-10 dB. The signal was now much more stable and close to consistent connectivity. https://www.boltontechnical.co.za/products/omni-desktop-antenna
4. On Unifi, I run an IoT network, I generally keep the Minimum Data Rate control high to avoid some devices reverting to 802.11b, but I set this to auto. This gave me excellent connectivity. I had tried this before, the extension and antenna stuff, and I didn't get that result.

I would try options 3 and 4 first. Don't remove the unit; just replace the aerial with the Bolton unit, it has its cable, and the base is magnetic, so it's easy to place. If you have an Unifi network or a network where you can set the Minimum Data Rate, try it on auto before anything else.

I hope this isn't old info, and I hope it helps someone.

Enable rts cts on your wifi interfaces. This will negate a lot of the interference issues

Edited April 23, 20233 yr by Gary Waterworth

Hi. Does anyone know if one can join a 5Kw and a 3Kw to convert to 8kw. Even if it is not the same brand / model?

On 2023/01/18 at 6:35 PM, Tegra said:

Good evening, Yellow_TapeMeasure, I too have an Ubiquiti Unifi AP-AC-LR network in my home (multiple access points and dedicated 2.4GHz and 5GHz outputs).  The network was installed long before the Sunsynk system and is extremely stable with a fibre connection to the www.

The Unifi network also happily runs IDS HYYP for my alarm system (2.4Ghz), multiple CBI Astute devices without any issues, also Google home, my Yamaha hifi, multiple Xiaomi TV devices and Samsung TVs.  The Sunsynk system was installed in September 2022 and ran smoothly on the Unifi 2.4 GHz wifi network until this past Monday.   No devices have ever had connection issues.  Even Sunsynk, until Monday 16 Jan.

The only thing that has changed in the entire solar system is the firmware update from Sunsynk.  The logger for the Master inverter failed to connect, while the logger for the Slave sustained its connection.  On swapping the two loggers (on the advice of Sunsynk) the functional logger from the Slave inverter survived 28 minutes on the Master inverter and then exhibited the same failure mode.  Now both loggers are dead.

Of course, I also tried the trick of trying to connect via a mobile phone hotspot, with the home unifi network switched off.  The logger was able to be set to the android 2.4GHz hotspot but still failed to connect to the internet.  Status 'not connected' and Cloud 'initializing'   The second failed logger now has the same failure and is also not able to connect.  The logger(s) just show a constant green light.

Sunsynk's advice at this time is for me to courier the two failed loggers to them to investigate the failure. The contact person at Sunsynk JNB is [email protected] 

Simply replacing non-functional loggers is not going to solve this problem.  Another two loggers will simply die.  My installer is going to give me a 3rd logger and I fully suspect that it will die as well.  Sunsynk will receive a courier package with 3 dead loggers next week.

I have already advised Dino @ Sunsynk of at least three other people concurrently experiencing the same problem.  I reiterate that this problem will multiply as I fully suspect a firmware update being implicated.

Zero feedback has been received from Sunsynk (UK).

It seems to be common with multi-inverter setups. Mine does exactly the same where only the master datalogger goes offline periodically for about half a day. I don’t believe that sunsynk is unaware of this, as I sent them multiple emails, with screenshots from my app, proving this. They just stopped responding to me.

Also, my generation history is also inaccurate on their app, as my two inverter’s combined generation does not even remotely add up to what the app display. Again Sunsynk ignores this.

It’s pathetic the level of service we get from a company selling inverters at premium prices…

(Rant off)

Hi.  I had a problem with my Sunsync data logger stopping and starting.  I.e., light on side of logger swops from one side (supplies data) to other side (no data).  I fixed this by. 1. Updating app.  2. Configuring the data logger in my router to work on a fixed port address.