December 13, 20232 yr Dear more experinced members, take a look at the photographs and advise me please. Background information: In October 2020 I bought a ZTE-ZXD C48 FB 101 Li ion battery from the PowerForum Store. I have just replaced it with a bigger battery and the installer noticed that one side of the back was distorted. He was concerned that it might indicate some swollen cells inside. He said it should be urgently released and then removed enough screws to reveal what he believes to be swelling (due to deterioration) of the cells deep to the swollen back panel. When I explained who supplied it he said I should deal with the Power Forum store. I have attached a picture. Help needed: (I have yet to talk to the P. F. store - they have not answered their phone.) Can I safely use the battery as is until it fails? If so is there a fire hazard? If it should not be used as is can the defective cells be replaced with new ones? The battery has worked quite hard for ~4 years. However if new cells of the correct specification will work how tricky or easy is it to do this? Finally if the supplier accepts it under guarentee is it safe to be transported by Courier?
December 22, 20232 yr Powerforum Store @Powerforum Store could please you respond to this issue as well as me having bought a 5kW Inverter and sent (PoP) Proof of Payment on the 15th of December, 2023 way before your date of having an annual shutdown... now there's no response from your landlines, meaning my issue (delivery) is likely or may only be attended to next year. This is disheartening also coming across a forumite who has also not been responded to. By the way @DocFrank did you ever get a resolution from the store?
December 22, 20232 yr Hi there. We looking into this right away. The team says your funds unfortunately never reflected. The team will respond to you shortly. I believe they have already contacted you via WhatsApp. Sincerely Jason
December 22, 20232 yr 3 hours ago, Energy-Jason said: Hi there. We looking into this right away. The team says your funds unfortunately never reflected. The team will respond to you shortly. I believe they have already contacted you via WhatsApp. Sincerely Jason No they have not contacted us via whatsapp in relation to funds not yet reflecting. The person being spoken to (Wimpie) was talking about waiting for delivery, 2-3 days after funds clearance but never mentioned funds not having cleared. Will go to the bank tomorrow to confirm what's happening. Will revert via direct PM once we've come back from the bank tomorrow morning. Thanks for the feedback. Edited December 22, 20232 yr by Moffat
December 22, 20232 yr Dear Sir The team have checked your proof of payment send to us with the FNB utility and your proof of payment has come back invalid/false. Please find the attached. Sincerely Jason
December 22, 20232 yr Clearer Version Link to Verify Payments at FNB https://www.online.fnb.co.za/banking/main.jsp?country=15&skin=0&nav=verifyremittance.VerifyRemittanceAdvise
December 22, 20232 yr 33 minutes ago, Energy-Jason said: Thanks @Powerforum Store. Sincerely Jason Thanks @Energy-Jason going to the bank tomorrow morning and will revert. Wish this had been communicated to me earlier via email or whatsapp. Edited December 22, 20232 yr by Moffat
December 23, 20232 yr 11 hours ago, Energy-Jason said: Not a problem . I will be on standby for you. Sincerely Jason Hi Jason please can I have urgently the Powerforum Store Bank Account verification letter as per sample attached... i have someone in the bank who needs it for purposes of tracing transfer. NOT FNB online trace. Edited December 23, 20232 yr by Moffat
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