Ok so i sent my inverter for repairs to the only company im told  is allowed to repair it global Tech Sunsynk. Find attached quote for labor cost. R6900 they say there is 8 components that needs replacing. R750 per component.How does that work? Is there 8 techs installing 8 components? anyone else find this wrong? ?

 

 

 

ponent.

 

 

 

 

 

Edited June 27, 20242 yr by Happydaddy

28 minutes ago, Happydaddy said:

Ok so i sent my inverter for repairs to the only company im told  is allowed to repair it global Tech Sunsynk. Find attached quote for labor cost. R6900 they say there is 8 components that needs replacing. R750 per component.How does that work? Is there 8 techs installing 8 components? anyone else find this wrong? ?

 

 

 

ponent.

 

 

 

 

 

 

29 minutes ago, Happydaddy said:

Is there 8 techs installing 8 components? anyone else find this wrong? 

The way i interpret the quote for labour is 8 hours at R750/hour = R6900. What went wrong for them to replace that many control boards even the display? It is almost not worth repairing. What kw rating is the Sunsynk inverter.

Why wasn't it covered under warranty? 

11 minutes ago, abd7 said:

Why wasn't it covered under warranty? 

sent it to a local place in cape town thinking they could repair it. They had it for nearly two months and could not fix. only found out afterwards from setsolar that no one can fix it but sunsynk. posted to them and warranty was void. i don't mind replacing parts but labor is way too much for me.

Edited June 27, 20242 yr by Happydaddy

22 minutes ago, TaliaB said:

 

The way i interpret the quote for labour is 8 hours at R750/hour = R6900. What went wrong for them to replace that many control boards even the display? It is almost not worth repairing. What kw rating is the Sunsynk inverter.

So 8 hours is reasonable time to repair with that rate? No idea what's wrong with display as it was still working when i took it down. Its a 8kw im going to sell it on facebook markets when it get back for 5k

 

Edited June 27, 20242 yr by Happydaddy

3 minutes ago, Happydaddy said:

So 8 hours is reasonable time to repair with that rate? No idea whats wrong with display as it was still working when i took it down

No i think the repair price is very steep what i can't understand is how all the components on the quote got damaged. The labour cost at R750/hour is reasonable but could it take 8 hours to replace the boards is the question?

1 minute ago, TaliaB said:

No i think the repair price is very steep what i can't understand is how all the components on the quote got damaged. The labour cost at R750/hour is reasonable but could it take 8 hours to replace the boards is the question?

I don't think they really investigated it thoroughly like i said the display was still working when i took it down. i think the people that put it back together did not care how it was assembled because at that time i was very teed off and just said give my inverter back.  they probably just chucked everything back in there. 

I don't think sunsynk support is the issue here as suggested in the topic.🤔

35 minutes ago, AndrewJdc said:

I don't think sunsynk support is the issue here as suggested in the topic.🤔

Ok so they don't offer support local in cape town...they don't allow others to repair...they don't sell components separately.. i find these 3 things problematic but if they don't fall under support issue then ill change title ?

59 minutes ago, AndrewJdc said:

I don't think sunsynk support is the issue here as suggested in the topic.🤔

The quotation is from GlobalTech SunSynk which is Sunsynk. 

 

2 hours ago, Happydaddy said:

Ok so i sent my inverter for repairs to the only company im told  is allowed to repair it global Tech Sunsynk. Find attached quote for labor cost. R6900 they say there is 8 components that needs replacing. R750 per component.How does that work? Is there 8 techs installing 8 components? anyone else find this wrong? ?

 

 

 

ponent.

 

 

 

 

 

I  agree the cost of labour far from fair reasonable, its exorbitant. The repair centre only perform board-level tepairs. You need a skilled labourer to strip the boards and insert new ones. 2  hours, given the mosfets and igbts needs to be greased and properly docked onto heatsink substrate. Technician test and verification 1-2  hours. 

The cost of the first 2 items is consistent with say the R9000-00 main board of 10kw Axpert.  The cost of the other modules are also fair. But why did they quote for the entire  subsystem.? Even the connect board! This includes everything except the potted components in the heatsink and the carcass. 

I think you should take it up them. 

 

 

Edited June 27, 20242 yr by BritishRacingGreen

31 minutes ago, Happydaddy said:

they don't allow others to repair...they don't sell components separately.. i

That will thankfully change in the near future with the Right to Repair (R2R) laws. Its an international effort and some countries already in advance state. 

https://techcentral.co.za/south-africa-right-to-repair-rules/244111/#:~:text=At the urging of the,want to do so themselves.

 

https://www.nytimes.com/wirecutter/blog/what-is-right-to-repair/

Edited June 27, 20242 yr by BritishRacingGreen

4 minutes ago, BritishRacingGreen said:

The quotation is from GlobalTech SunSynk which is Su

 

I  agree the cost of labour far from fair reasonable, its exorbitant. The repair centre only perform board-level tepairs. You need a skilled labourer to strip the boards and insert new ones. 2  hours, given the mosfets and igbts needs to be greased and properly docked onto heatsink substrate. Technician test and verification 1-2  hours. 

The cost of the first 2 items is consistent with say the R9000-00 main board of 10kw Axpert.  The cost of the other modules are also fair. But why did they quote for the entire  subsystem.? Even the connect board! This includes everything except the potted components in the heatsink and the carcass. 

I think you should take it up them. 

 

 

I would assume they cover there costs incase something else also broken. either way the labor is my issue i don't mind component costs. if labor was 2 hours would of gone for it. anyways hopefully this post helps others decide if they run into issues with repairs. postage up and down on you...labor as you can see very costly.

9 hours ago, Happydaddy said:

Ok so they don't offer support local in cape town...they don't allow others to repair...they don't sell components separately.. i find these 3 things problematic but if they don't fall under support issue then ill change title ?

Ok, understand where you coming from.  Sounds like the automotive industry to me.  But thankfully that has changed.

14 hours ago, Happydaddy said:

sent it to a local place in cape town thinking they could repair it. They had it for nearly two months and could not fix. only found out afterwards from setsolar that no one can fix it but sunsynk. posted to them and warranty was void. i don't mind replacing parts but labor is way too much for me.

There's the problem. They fooled around with it and made things worse. Sunsynk aren't concerned about who violated the warranty and did what, they can only bill on what they see.

I watched somone on youtube tearing the inverter down.. i honestly think 8hours if far less to complete the repair. The inverter has so many boards that you can take 2hours taking it apart.. then you have to consider the time they take replacing the components of which some may need soildering. They have to assemble it back and test it...  I honestly think it can take 2-days full focus on it.

16 hours ago, Happydaddy said:

Ok so i sent my inverter for repairs to the only company im told  is allowed to repair it global Tech Sunsynk. Find attached quote for labor cost. R6900 they say there is 8 components that needs replacing. R750 per component.How does that work? Is there 8 techs installing 8 components? anyone else find this wrong? ?

 

 

 

ponent.

 

 

 

 

 

At that total, they might as well ship a new one to you. Close to R20 000.00. I will take my money and buy a new inverter.

 

Even if you were to resell it after it sorted, you will likely recoup just the repair costs. 

6 minutes ago, Jakac said:

At that total, they might as well ship a new one to you. Close to R20 000.00. I will take my money and buy a new inverter.

 

Even if you were to resell it after it sorted, you will likely recoup just the repair costs. 

R20k is still a lot cheaper than a new 8kW.

Edited June 28, 20242 yr by P1000

Another option shop.crystalcom.co.za/products/solis-s6-pro-8kw-advanced-hybrid-inverter

Edited June 28, 20242 yr by abd7

21 hours ago, Happydaddy said:

Ok so i sent my inverter for repairs to the only company im told  is allowed to repair it global Tech Sunsynk. Find attached quote for labor cost. R6900 they say there is 8 components that needs replacing. R750 per component.How does that work? Is there 8 techs installing 8 components? anyone else find this wrong? ?

 

 

 

ponent.

 

 

 

 

 

I haven't repaired solar inverters, but I have worked on an electronics workbench and have been asked to give a quote. If it takes me 3 hours troubleshooting to find out what went wrong, and it will take me 1/2 hour to do the actual repairs, I would quote at least 3.5 hours labour. I say "at least" because  there may be a need to do a lot of testing after the repair (depending on how complex the device is), and we would get blamed for any remaining but unreported problems.

If the client says "no thanks" then that's 3 hours work I've done that company earns nothing for, but that's part of the risk you take.
 

Edited June 28, 20242 yr by Bobster.
what happens if quote is declined

It would be interesting to know what was the cause of the damage in the first place, as many of us have the exact same 8 kW inverter.

Mine has been through many major lightning storms, failed municipal neutrals, (+300V) lots of spikes, etc, and still working solidly.

Maybe the CoCT has an especially dangerous  grid. 🤔

Sorry to hear about such high labor costs😲, but once repaired, why not hang onto it?