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Tesup - ATLAS2.0 - Review


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Hi All. I have had similar bad service from them. luckily i never bought anything from them. just a look at there google review's says it all. My experience i can say you get what you pay for fro

Just an Update for you guys that are interested. Its now been a month since i have received the unit, It has still produced 0kw, and has been on brake all the time, waiting for feedback from Tesu

I was also looking at this same unit about a year ago. After much reading, research and a long inner debate,  I decided to scrap the wind turbine idea and rather add more solar panels. For around

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1 - Ordering

Order Placed 3 Nov 2020

 

ATLAS2.0 Wind Turbine (Made in Europe)

SKU: ATLAS2.0-48 + CC + D3000

Voltage Options?: 48 V (with ongrid option)

Charge Controller?: Yes + 3000W Ongrid Inverter

Price: R29,390.00

After Shipping and Taxes: R33 913.50

Edited by Cybertza
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2 - Shipping - and first comments

Expecting Shipping to be reasonable as per their Terms listed below and their SA presence played a part in me deciding to support them, I however had to follow up with them on 2020 11 17 (2 weeks after order) for them to then tell me that they do not have the parts for the unit i ordered, and they would be glad to send me an alternative, or i could wait if i wanted to. Noticeably i had to log an online ticket for this, and the reply came from [email protected], At this time it became clear that it is extremely difficult to communicate with them, due to the fact that you have to log onto the web, and open a ticket every time you want to reply to someone, there is no simple reply, and the [email protected] also does not deliver. For reference:

 

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As per their website at date of order:

https://www.tesup.co.za/terms-conditions

4. Delivery Arrangements

Normal delivery is within two business days subject to availability. We will notify you if your goods are not able to be dispatched within this timescale. Where goods are temporarily out of stock we will contact you so that you may choose between a refund on the item, having it shipped when it is back in stock or selecting an alternative product.

 

 

~ Delivery was Received  2020 12 03 A far reach from the target for a local company, but being understanding these things do happen.

Edited by Cybertza
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First Impressions:

The Turbine packaging is not suitable for the delivery method, and the foam was mostly destroyed on receipt, that said, there didn't seem to be damage to the unit, or blades.

The Personalized Name and Serial number on the unit does give you a warm feeling, (albeit the sticker on the turbine fell off no later than a day later).

There is no printed manual included, and there was a sense of confusion regarding the correct Gauge wire and the menial "quick assembly" guide was missed.

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Assembly and Commissioning

There were some loose Hex nuts on my units at the top and the bottom, It seemed they just turned, as if they may have gotten loose in transit, They seemed to just turn freely, and since i was unsure of the purpose, and the seemed to be loose, i left them in that state. (3 top 3 bot)

 

As mentioned there was no Quick Guide, but the assembly was more or less forthcoming, I was short one longer bolt for the top, the rest of the assembly went easily, there was some guess work, and things that i am still unsure about, like the distance the bottom part needs to be from the housing on the shaft, aka how far the one shaft needs to go into the other. 

The Tesup Charge controller brackets were not supplied correctly, and was therefore unable to easily mount to the wall.

The Grid Tie inverter seems of decent quality, but has no display or any other inputs besides wifi, and that just has 1 button, This may be fine for many people, But mine is not working, it just flashes like it is not configured, but there is no Wifi AP. (to date is still not, after logging a call with Tesup on 07/12/2020) there has been no forward motion or resolution to this, the unit is still with me, and i have had no resolution. As to date i have not generated any power with this unit.

My integration is via the Aux port on a SunSynk 8.8Kva inverter, since my solar MPPT chargers are both populated i have opted to utilize the Aux Load port as a Micro Inverter Port. On paper this seem like a no brainer, this however has not been tested.

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2 minutes ago, Cybertza said:

 

My integration is via the Aux port on a SunSynk 8.8Kva inverter, since my solar MPPT chargers are both populated i have opted to utilize the Aux Load port as a Micro Inverter Port. On paper this seem like a no brainer, this however has not been tested.

This has me interested as I'm also contemplating what to do with the aux input on my 8kw sunsynk. 

Still considering my options. 

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After Sales Service

I have found the service extremely Lacking, and i feel that there is no communication channel for me that i have not exhausted, there is no ability to directly reply to a message, and you have to log in, and complete a form each time you want to get a message across.

My first Problem was logged on 07/12/2020

My first answer on time frame, i was told an engineer would get back to me within 1~2 days. This seems extremely excessive for an out of box failure.

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on 09/12/2020 They reported 

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on 14/12/2020

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on 15/12/2020

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I have not followed up further and have not had any success.

My opinion is that i bought a complete solution, and do not deserve a run around, Their SA phone number does not seem to be working. 

 

 

 

 

 

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3 minutes ago, Achmat said:

This has me interested as I'm also contemplating what to do with the aux input on my 8kw sunsynk. 

Still considering my options. 

Well, It's potentially a very useful port, Quite some people use it as for a Geyser or heat pump, but you could in the same regard with hardware integration put a device on there to monitor if the port is open on closed, and then use some forms of automation to control other devices like pool pumps and so forth without having to rewire the Geyser/Pool pump, I have recently started getting data of the Sunsync with a Raspi as a Modbus TCP unit, and then node red to do the rest, but havent really applied much of that data beside the active power/daily stats, and then on Grid input disconnect, the estimated Runtime left at load.

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  • 3 weeks later...

Just an Update for you guys that are interested.

Its now been a month since i have received the unit, It has still produced 0kw, and has been on brake all the time, waiting for feedback from Tesup for the Grid tie inverter. We did a check on the unit, and found excruciating results. Most of the bolts have loosened themselves, and some where completely missing of the Unit. I believe its due to bad manufacturing, as its seems that it just normal nuts and bolts used here, there is no sign of any Loctite, locknuts or spring washers, anywhere on the unit, I am overly disappointed with the build quality of the unit at the price point, and expected much more.

Some Picture of what i found, So not only did i have to get it installed, it has also now been removed, serviced, and reinstalled, after a month, with 0KW Production.

Rust and Shaft loose, these were installed from the inside as well, so when they got loose they collapsed onto the flywheel, since the nuts keeping the motor and the flywheel tentioned were loose, the belt was allowing some movement i assume, led to a lot of wear and tear.

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Wear from bolts collapsing inwards, while the unit has been on Brake all the time.

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Loose no locktnuts

 

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Unsure if this belt supplied is even the spec for the belt that was supposed to be used?

image.png.414ea1d956184393101525d4f33a64d4.png

 

 

Edited by Cybertza
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This is shocking considering the price... R33K to have a broken inverter, with no support, and a turbine that's falling apart. Definitely steered me away from wind and back to solar. You can't even use this as a doorstop... Unless it's a really big door I guess?

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This is typical of poor quality equipment from China. I had the dubious honor of overseeing the installation of several Chinese made manufacturing plants in Zimbabwe 3 years ago. In each case Chinese techs were contracted from the supplying company to install these plants and get them to operating condition. In every instance the most requested tools were angle grinders and hammers from the techs to put these plants together and get them working.

No manuals were supplied and when we pushed to get bearing numbers, motor details etc in order to purchase spares to put on the shelf the manufacturer asked me to get the number off the machine itself in order to supply.

It appears that it is quite common for lower end products to be manufactured with whatever bearings, motors or in your case belts are available at the time of order. I wouldn't be surprised if you get another one exactly the same that several components would be different.

Does the SA presence have any details that are actually in SA or not?

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That is pretty sad state of affairs, the unit itself is a wonderful concept which is compact and can be place almost anywhere. 

I was also looking at investing in the same unit, however after looking at reviews here, wind turbines don't really have a good track record with servicing. 

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Started getting emails now that is asking me questions relating to my windspeed, and such, evetime you reply you have to go and open a new ticket, and upload a video, Albeit i have told them many times that its the grid tie inverter that does not spawn wifi to get configured. So it remains unconfigured, they have even wrote me on the 15th of December saying that they should have feedback soon, Its now almost been 3 months 0w generation.

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