Hi @Sonoff Africa 

Are you aware of any connectivity issues with the new Powr320d? 

I have two switches in different locations that regularly go offline. 

I updated to the latest firmware and are running 1.0.7 as off yesterday but both were offline again this morning, they were previously running 1.0.6. 

If you switch the switches off and then on again and they connect to the wifi and usually work for +- 24hrs before they go offline again.  

One is located almost directly next to a wifi AP and there is a PSF-B67-GL switch running next to it with no issue so don't think it is a wifi issue

 

What manufacturer is the "PSF-B67-GL" ?

 

1 hour ago, Gary Waterworth said:

What manufacturer is the "PSF-B67-GL" ?

Am using the same - bought mine here

8 hours ago, Sc00bs said:

Are you aware of any connectivity issues with the new Powr320d? 

Don't have these in my house (I use POW Origin 316) - but one thing that I found with the latest set of Sonoff products is that they are a step backwards in terms of Wifi technology.

I bought a L3 led strip and could not get it connect at all to my wifi. The recommendation from Sonoff support was "please try to set the wireless standard from IEEE802.11 b/g/n mixed(for example) to IEEE802.11 b and see if the problem persists". In the Ubiquiti environment, this means enabling "Legacy Support". Only after changing that setting was I able to connect the L3. All my other 20+ older Sonoff products had worked without that setting.

I made that setting change before adding the POW Origin 316 to my system, so I do not know if they are also affected by it - but maybe something to give a try

 

 

7 hours ago, Gary Waterworth said:

What manufacturer is the "PSF-B67-GL" ?

 

SMTONOFF, runs on the normal Sonoff ewelink software though

6 hours ago, wolfandy said:

Don't have these in my house (I use POW Origin 316) - but one thing that I found with the latest set of Sonoff products is that they are a step backwards in terms of Wifi technology.

I bought a L3 led strip and could not get it connect at all to my wifi. The recommendation from Sonoff support was "please try to set the wireless standard from IEEE802.11 b/g/n mixed(for example) to IEEE802.11 b and see if the problem persists". In the Ubiquiti environment, this means enabling "Legacy Support". Only after changing that setting was I able to connect the L3. All my other 20+ older Sonoff products had worked without that setting.

I made that setting change before adding the POW Origin 316 to my system, so I do not know if they are also affected by it - but maybe something to give a try

 

 

Hi, I agree the L1 was the best controller then COVID and it went backwards on Led controller's.

Sonoff L3 Pro saved it for me with the rainbow effects but connectivity still only 802.11b

Hi, 

Currently I have not experienced any connectivity issue's on the 320 or 316 they work very well. I would test your local wifi and Internet.

I currently have 124 device's and I must say that it got tricky at around 62 device's then I moved the network to mash with multiple cubes which solved the issue's.

I also had to do DHCP reservations which solved alot of problems. I reconfigured my network and split automation from the rest. 

I use to have alot of lag probably from the retransmission. It takes time and wireshark, its was easier just to and a new router for work statinion's and chrome cast streaming. 

Aleks

6 hours ago, wolfandy said:

Don't have these in my house (I use POW Origin 316) - but one thing that I found with the latest set of Sonoff products is that they are a step backwards in terms of Wifi technology.

I bought a L3 led strip and could not get it connect at all to my wifi. The recommendation from Sonoff support was "please try to set the wireless standard from IEEE802.11 b/g/n mixed(for example) to IEEE802.11 b and see if the problem persists". In the Ubiquiti environment, this means enabling "Legacy Support". Only after changing that setting was I able to connect the L3. All my other 20+ older Sonoff products had worked without that setting.

I made that setting change before adding the POW Origin 316 to my system, so I do not know if they are also affected by it - but maybe something to give a try

 

 

Sonoff L3 Pro

8 hours ago, Sonoff Africa said:

Hi, 

Currently I have not experienced any connectivity issue's on the 320 or 316 they work very well. I would test your local wifi and Internet.

I currently have 124 device's and I must say that it got tricky at around 62 device's then I moved the network to mash with multiple cubes which solved the issue's.

I also had to do DHCP reservations which solved alot of problems. I reconfigured my network and split automation from the rest. 

I use to have alot of lag probably from the retransmission. It takes time and wireshark, its was easier just to and a new router for work statinion's and chrome cast streaming. 

Aleks

Thanks Aleks

FYI I am using a TP-Link Mesh

I will try giving them fixed IP addresses and see if that makes any difference, thank you for the suggestion.

 

 

On 2022/11/16 at 12:37 AM, Sonoff Africa said:

Hi, 

Currently I have not experienced any connectivity issue's on the 320 or 316 they work very well. I would test your local wifi and Internet.

I currently have 124 device's and I must say that it got tricky at around 62 device's then I moved the network to mash with multiple cubes which solved the issue's.

I also had to do DHCP reservations which solved alot of problems. I reconfigured my network and split automation from the rest. 

I use to have alot of lag probably from the retransmission. It takes time and wireshark, its was easier just to and a new router for work statinion's and chrome cast streaming. 

Aleks

Hi Aleks

Tried giving them fixed IP adresses but doesn't seem to make any difference. 

I have noticed that they see, to loose the connection if I have power loss for some reason. When the power comes back on they just don't connect, or give up trying to connect before my access points have connected. I have a TP-Link mesh running Wifi6 Access points so there should not be any issues. 

If I switch the power for the Power320 Sonoff switches off and then back on again, it connects without any issue and will stay connected. 

 Any other ideas, if I could delay the boot up off thew switch by 2 minutes to give the AP time to boot up and connect I am sure that there would be no issue.

  

On 2022/11/15 at 5:48 PM, wolfandy said:

Don't have these in my house (I use POW Origin 316) - but one thing that I found with the latest set of Sonoff products is that they are a step backwards in terms of Wifi technology.

I bought a L3 led strip and could not get it connect at all to my wifi. The recommendation from Sonoff support was "please try to set the wireless standard from IEEE802.11 b/g/n mixed(for example) to IEEE802.11 b and see if the problem persists". In the Ubiquiti environment, this means enabling "Legacy Support". Only after changing that setting was I able to connect the L3. All my other 20+ older Sonoff products had worked without that setting.

I made that setting change before adding the POW Origin 316 to my system, so I do not know if they are also affected by it - but maybe something to give a try

 

 

https://sonoff.tech/product/diy-smart-switches/pow-elite/

As per their website the POWR316D & POWR320D support IEEE 802.11 b/g/n 2.4GHz

So one shouldnt need to switch to legacy for these products. Perhaps it was a last resort from sonoff support to try to get it to work?

Edited January 14, 20233 yr by abd7

On 2023/01/14 at 10:31 PM, abd7 said:

  

https://sonoff.tech/product/diy-smart-switches/pow-elite/

As per their website the POWR316D & POWR320D support IEEE 802.11 b/g/n 2.4GHz

So one shouldnt need to switch to legacy for these products. Perhaps it was a last resort from sonoff support to try to get it to work?

Hi

How are you?

That is 100% correct. With the newer units no need for legacy

Aleks

On 2023/01/14 at 4:12 PM, Sc00bs said:

Hi Aleks

Tried giving them fixed IP adresses but doesn't seem to make any difference. 

I have noticed that they see, to loose the connection if I have power loss for some reason. When the power comes back on they just don't connect, or give up trying to connect before my access points have connected. I have a TP-Link mesh running Wifi6 Access points so there should not be any issues. 

If I switch the power for the Power320 Sonoff switches off and then back on again, it connects without any issue and will stay connected. 

 Any other ideas, if I could delay the boot up off thew switch by 2 minutes to give the AP time to boot up and connect I am sure that there would be no issue.

Hi

I agree, if they were delayed start would resolve the issues.

One fix is to have the main router and mash on small backup power so they don’t go offline.

The other issue we have seen is Double NAT issues. The fix is to have the mash in bridge mode and IP's reserved on the main router. Only one subnet on the network.

Hope that helps

Aleks

 

 

Is there any way of reverting to firmware version 1.0.3? My problems started the day after I upgraded to 1.0.7

1 hour ago, tapiwasam said:

Is there any way of reverting to firmware version 1.0.3? My problems started the day after I upgraded to 1.0.7

Not AFAIK. I also started getting long 20sec delays on the updated power reading on my Powr2 after software updates. Even tested it with a router and SIM Aleks was so kind to provide but it stayed the same. Wish I could roll back to the version 4yrs ago. 

So in total I tried 4 different networks on a combination of 3 routers and 2 networks via my phone. No change. One must just live with it. 

They call it progress. 

I'm replacing this switch with a Tuya one, I can't be getting up everytime after load shedding to reboot this switch, just to make sure I have hot water in the morning.  It's silly that they broke something that worked just fine with a software update, then they do absolutely nothing to fix it, and offer no way of reverting. 

My wifi stays on through load shedding, I don't see why the POWR320D can't just get power and connect to WiFi like everything else. All my other Sonoff devices connect just fine, and reconnect if they ever lose Internet. 

Hi,

We haven't had any issues. Quick question are you using any wifi extenders? Is it a single router with WiFi? I would always recommend that the main router be the only DHCP server and reserve the IP address of the Sonoff devices so if they boot up in diffrent sequence it will still get the same IP address and go online. Hope this helps. 

 

Sonoff Africa

Aleks

2 hours ago, Sonoff Africa said:

Hi,

We haven't had any issues. Quick question are you using any wifi extenders? Is it a single router with WiFi? I would always recommend that the main router be the only DHCP server and reserve the IP address of the Sonoff devices so if they boot up in diffrent sequence it will still get the same IP address and go online. Hope this helps. 

 

Sonoff Africa

Aleks

TP Link Deco X60 Wi-Fi 6 Mesh, no extenders or anything like that, the mesh is also in charge of ISP connection via a fibre model etc so no other routers on the network and no double natting

I would guess that it takes 2-3 minutes for the wifi access points to boot up and connect and for the main router to get it's internet connection going etc. 

The 320D's connect with no issue if I switch the power off to it the and then on again once the mesh network has booted etc.

Edited May 14, 20233 yr by Sc00bs

I have just installed the Power320d and I'm having the same problems. After 24hrs it just won't connect again without me physically repairing it.  Also  my WiFi never goes down during loadshedding as it's on back up power. I have several other sonoff devices, but all reconnect seamlessly after loadshedding ends. Evidently there is something wrong with the software and a bug of sorts in the programming. 

Hi, I am having the same problem as from 16 June this year. I got both units installed on 12 May 2023 and they have worked flawlessly until 16 June. My home is on a back-up power system but the geysers that I am controlling with a POWR320D and a POWR316 are not on back-up power. When load shedding was over they would not reconnect to the home wifi until I re-paired them using the ewelink app.  

I am having similar problems with the POWR316. I have two installed and one works perfectly. The other disconnects after about 24 hours even though the power stays on. I have a basic switch right next to the POWR which never goes off so the problem is unique to the POWR and unlikely to be WiFi related.

It is a pain to cycle the power as I am not always at home to do it and wish I could reconnect the POWR remotely.

Hi

Please could you post photos of both installs so we can understand the situation better?

Aleks

Sonoff Africa

I resolved the issue by connecting to 2.4Ghz network instead of 5Ghz. 
Regards. 

Hi

 

Awesome glad its sorted. Have a awesome Holiday 🙂

 

Aleks

Sonoff Africa

I had a similar problem with Pi's going offline at random.  Some days they hung on fine, other days they didn't.  Turned out they disliked the Airtime Fairness setting on my Asus router which for my particular model was enabled by default.   Turning it off solved the problem. It makes little difference in a general home environment and no difference for smart products ( for the latter I'm speaking to performance ) . So if you have the option to disable it, give it go

 

Edited December 12, 20232 yr by hilt_ctn
updating verbiage