What are the opinions regarding the locally build Microcare inverter, versus what seems to be popular brands on the forum, like Sunsync and Victron. I am by no means a local fan-boy, but a potential installer is opting for a Microcare inverter because of local support. However, from the conversation it seems like the units do have some issues from time to time, with tripping and overloading and there were mention of them requiring resetting. 

Is this the case for Microcare units? Is this a general case for all inverters?

Does this only happen when the system is not sufficient for the required consumption?

Is there any suggestions of where to start? I am looking into installing 

• 5kW Hybrid Inverter on 48V
• For use as backup or fallback power
• In future I would like to add solar panels
• Prefer to have some kind of remote monitoring included

The aftersales service of Microcare is absolutely redicilous.

Out of 5 items we had there for repair with costs we received 4 back with no function and not properly repaired.

2 inverters 3KW and 8 KW have beeb failing abou 3 years after installing. The 3 KW was allegedly repaired but us not functioning 100% (Not loading the Batteries)

The 8 KW failed for no reasons of outer impact after 2 years of installment in middle of December 2022. Stilol on warranty.

We wanted to drop it for repair but have been informed by Microcare that the capacity for repairs was alraedy exausted butwe would be welcome to drop the inverter fro 26. January on for repair. Approx. 6 weeks later. The service situation is unprofessional and it is not even sure that you get warranty claims repaired properly. I would reject to by another item at Microcare, what is by the way technology wise "old fashioned" and more expensive then other brands.

I was wondering why people don't talk more about MC. 

We are 3 years off-grid with a 10kW MC inverter, 3x 60A MPPT chargers, 2x 5kW SolarMD batteries and 9 kW of panels - not a day's problem. 

End of 2019 I send two of my MPPT's in for an upgrade. Got it back within a week, but yes, for the money you pay for MC you can buy Victron. 

 

Edited January 29, 20233 yr by LouisT

17 minutes ago, LouisT said:

I was wondering why people don't talk more about MC. 

We are 3 years off-grid with a 10kW MC inverter, 3x 60A MPPT chargers, 2x 5kW SolarMD batteries and 9 kW of panels - not a day's problem. 

End of 2019 I send two of my MPPT's in for an upgrade. Got it back within a week, but yes, for the money you pay for MC you can buy Victron. 

 

I would think ppl want the all in one also taking less space and looks neat. MC are really great. 

On 2021/02/18 at 10:13 PM, Cuberice said:

What are the opinions regarding the locally build Microcare inverter, versus what seems to be popular brands on the forum, like Sunsync and Victron. I am by no means a local fan-boy, but a potential installer is opting for a Microcare inverter because of local support. However, from the conversation it seems like the units do have some issues from time to time, with tripping and overloading and there were mention of them requiring resetting. 

Is this the case for Microcare units? Is this a general case for all inverters?

Does this only happen when the system is not sufficient for the required consumption?

Is there any suggestions of where to start? I am looking into installing 

• 5kW Hybrid Inverter on 48V
• For use as backup or fallback power
• In future I would like to add solar panels
• Prefer to have some kind of remote monitoring included

I can 100% confirm that this is in fact incorrect.

- Microcare Inverters, just like any other inverter will "trip" if overloaded or batteries are specced incorrectly (which is 80% the case)
- Their inverters and MPPTs are very robust and give very little issues.
- Their comms / App is useless.
- The other claim above that it is "old technology" is also bogus. It is a transformer based inverter which will not only outlast any High Frequency (Transistor / component) based inverter but also are designed this way to start heavy and inductive loads hence why Victron also build transformer based inverters.
- Their after sales service is horrible, it is in fact so bad that we have stopped installing their products.

if been in the solar industry for 16y. Did a lot of Microcare and Probe  products. The service is terrible when it gets to any claims.

I bought a 8kw inverter with probe batteries from Microcare in 2021. The probe batteries are giving errors due to the BMS . Probe (Grant) blame Microcare(Mark) And Microcare blames Probe. 

Also have a client in Middelburg and his inverter also trips when the load gets to 50%. Problem not solved since June 2023. 4 months. 

If you buy a product with a warranty it is not much worth if no one solves it. 

Be very careful when you buy these products

Henning Benadie

Deltec Middelburg

0723381130

 

18 hours ago, henning67 said:

The service is terrible when it gets to any claims.

I agree that their service is horrible. I have a MC solar pump controller which has worked fine for a year now, but couldn't get any answers form their technical department on some questions I had via email when I had issues. Sales did send me on to one of the techies, but he never answered my emails after that and I just gave up.

I must say their products don't look very 'fancy', but they do seem quite robust.

The wifi app is very simple and the range is not great, but does give the necessary info. I think I will shop somewhere else in future though.

I have hada 8kw MC inverter installed August 2023.

Installation was good, i have had 1 or 2 small issues with it and the support to rectify is shocking. Never recieved any warrenty paperwork or manual still asking.

Beginnig to think i have made a mistake with this crowd???

On 2024/01/08 at 3:43 PM, Tony Buggea said:

Beginnig to think i have made a mistake with this crowd???

Was it Microcare themselves who installed the system, or perhaps an installer who just used their products? 

From my experience I have found Microcare to be very helpful. 

I have a 10Kw Microcare inverter that has been running nonstop for 4 years. I also have two Microcare MPPT’s that have also been running for the same time. 
My opinion is that they have fantastic products. 

On 2023/05/21 at 2:48 AM, Anarchy2007 said:

I can 100% confirm that this is in fact incorrect.

- Microcare Inverters, just like any other inverter will "trip" if overloaded or batteries are specced incorrectly (which is 80% the case)
- Their inverters and MPPTs are very robust and give very little issues.
- Their comms / App is useless.
- The other claim above that it is "old technology" is also bogus. It is a transformer based inverter which will not only outlast any High Frequency (Transistor / component) based inverter but also are designed this way to start heavy and inductive loads hence why Victron also build transformer based inverters.
- Their after sales service is horrible, it is in fact so bad that we have stopped installing their products.

There are advantages and disadvantages to both types of inverters, one of the major advantages of solid state inverters is that they are a lot more efficient at converting DC power to AC 

Transformer based inverters are usually in the 75% - 85% efficient range 

Solid State are typically 90% - 98% efficient. 

This means that you will typically require more panels and more batteries on a transformer based system than in a solid-state inverter system to produce the same amount of load power. 

15 hours ago, Solarphile said:

Was it Microcare themselves who installed the system, or perhaps an installer who just used their products? 

From my experience I have found Microcare to be very helpful. 

I have a 10Kw Microcare inverter that has been running nonstop for 4 years. I also have two Microcare MPPT’s that have also been running for the same time. 
My opinion is that they have fantastic products. 

My experience as well. Send them a mail in the morning and got a phone call in the afternoon. Also running off-grid for 4 years non-stop with a 10kW inverter and 3x MPPT chargers. 

Edited January 10, 20242 yr by LouisT

Social media is a very dangerous platform. My name is Mark Stemmett one of the owners of Microcare. My tel number is 083 261 5907 and I welcome any call to resolve any issue. I would direct any member to our website microcare.co.za to look at what is on offer. In contradiction to what is has been written here on some of the posts I can only say I receive numerous calls on a daily basis from both installers and end users who phone simply to say thank you and compliment us for excellent service.

Please feel free to call me at any point if you have a problem that is unresolved. My commitment is for us to provide installers with a 100% satisfaction level of service. Please note we do not interact with end users.