January 23, 20242 yr My 16kW SunSynk Inverter was updated during the early hours of this morning (3AM to be exact) in reaction to my submitting a ticket at 18:15 yesterday evening. I only hibernated my desktop PC and left everything else running as per normal. My first firmware upgrade since my install in April 2023 - for no specific reason other than my curiosity
January 30, 20242 yr I sent a request for an upgrade on 27th and upgraded was done on my 5KW in the early morning hours of 28/01/2024. This is the first upgrade since I installed it in 2021. No issues with upgrade, just received an E-Mail notifying me that the upgrade has been done. Version: M.3.3.8.5/S 0.5.1.3/CE.4.3.6
February 17, 20242 yr On 2023/10/17 at 12:33 PM, BobTheDinosaur said: Sunsynk 12kW 3 phase Updated very early this morning, didn't even notice other than I could tell from some appliances that power had cycled at some point. (update happened about 6-8 hours after I requested it, I didn't touch the inverter before, just left it running, it did seem to reboot though). SW Ver.：M 2005-1140 / S 18-07 / C 1001-E037 PSA I know this has been posted before but it bears repeating: to update go to https://sunsynk.freshdesk.com/support/home Register Log a support ticket for the firmware upgrade and provide them with your inverter serial and your wifi gateway (dongle) serial. Both can be obtained from SunSynk Connect at https://sunsynk.net/plants under "equipment" Alternatively the serial number for my gateway was on the physical dongle sticking out of the inverter. Same version upgrading last week.
February 25, 20242 yr Hi Everyone, anyone know whats the process to follow if sunsynk installed wrong firmware on an inverter? Reqeusted upgrade for clients 8kw hybdrid and they installed the ecco 8kw firmware. Unit keeps giving errors upon switching and device id changed.
February 29, 20242 yr Sunsynk 8kW From SW Ver.：M 6.0.0.5 / S ? / C E.4.1.9 (This upgrade was done in Nov 2020, after installation) To initially SW Ver.：M 6.0.2.5 / S ? / C E.4.1.9 To finally SW Ver.：M 6.0.2.5 / S 0.7.1.7 / C E.4.3.7 Done on 2024-02-28 @ 15h15 within 5 mins of requesting. Power went down for about 30 seconds. Inverter was not functioning 100% after their reset, only once I switched it off and on later, did all services work.
February 29, 20242 yr Just got version M 2005-1144 / S 18-07 / C 1001-E043 updated to try and get my Limit to Home mode working on my 3-Phase Sunsynk 12kW Inverter.
March 2, 20242 yr Has anybody with a 5kw SunSynk got the Version: M.3.3.8.6/S 1.5.1.5/CE.4.3.7? Since this update my screen is a blue color. Edited March 2, 20242 yr by Greglsh
March 2, 20242 yr 19 minutes ago, Greglsh said: Has anybody with a 5kw SunSynk got the Version: M.3.3.8.6/S 0.5.1.5/CE.4.3.7? Since this update my screen is a blue color. Photo? Never mind, found it here: Edited March 2, 20242 yr by p_i
March 3, 20242 yr So logged a ticket with SunSynk and asked them if this was a firmware issue and if it was to revert to the previous version. I don't think it was done, but this morning back to the "normal" display colors???
March 12, 20242 yr On 2024/02/29 at 7:53 AM, Sidewinder said: Sunsynk 8kW From SW Ver.：M 6.0.0.5 / S ? / C E.4.1.9 (This upgrade was done in Nov 2020, after installation) To initially SW Ver.：M 6.0.2.5 / S ? / C E.4.1.9 To finally SW Ver.：M 6.0.2.5 / S 0.7.1.7 / C E.4.3.7 Done on 2024-02-28 @ 15h15 within 5 mins of requesting. Power went down for about 30 seconds. Inverter was not functioning 100% after their reset, only once I switched it off and on later, did all services work. @Sidewinder Why do you say finally? I just had an upgrade done and after the restart on the CE version changed. Did you have to restart it yourself for the M and S to update?
March 13, 20242 yr @Chris_S, After the F/W upgrade and remote reboot, the S portion of F/W version didn't display. Didn't bother me, till I started testing other data functions, and after a few hours of fiddling, decided to give the inverter a cold boot, and that produced the complete F/W version, etc.
March 15, 20242 yr 8kw sunsynk updated. SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8 Initially update was done 30 minutes after submitting the ticket but only the CE was updated. After many painful hours of my ticket getting ignored and support chat not being able to update the M and S they sent the request to "advanced support" Finally at 3am power went off for 5 minutes and upgrade of M was done. This is my first ever upgrade. Only doing it because the latest sunsynk 8kw manual says the mppt's are 26A +26A. Edited March 15, 20242 yr by Chris_S
March 18, 20242 yr On 2024/03/15 at 4:11 AM, Chris_S said: This is my first ever upgrade. Only doing it because the latest sunsynk 8kw manual says the mppt's are 26A +26A. Hi Chris, did it make any difference? The MPPTs on my 8kW clip at about 19.2A. I'm currently on SW Ver.： M 6.0.2.4 / S 1.7.2.4 / C E.4.3.0
March 19, 20242 yr 4 hours ago, Orcish75 said: Hi Chris, did it make any difference? The MPPTs on my 8kW clip at about 19.2A. I'm currently on SW Ver.： M 6.0.2.4 / S 1.7.2.4 / C E.4.3.0 Hi. As winter is approaching I'm not hitting the 20A clipping that I was getting in summer so it's hard to tell. I'm waiting to see what happens during cloud edge effect.
March 19, 20242 yr Cool, I sent an upgrade request this morning and they upgraded it to SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8, the same as yours. I can confirm it didn't make any difference to the MPPTs, they're still clipping at around 19.2A. Mine is an older model, the MPPTs are rated at 22A, so I'm not really losing out on much, but if yours are rated at 26A, you should be getting 23-24A from them at least.
March 20, 20242 yr 7 hours ago, Orcish75 said: Cool, I sent an upgrade request this morning and they upgraded it to SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8, the same as yours. I can confirm it didn't make any difference to the MPPTs, they're still clipping at around 19.2A. Mine is an older model, the MPPTs are rated at 22A, so I'm not really losing out on much, but if yours are rated at 26A, you should be getting 23-24A from them at least. Mine is rated at 22A also and was clipping at 20A in summer. I was hoping that it would increase to 26A with an update. So either the newer 8kw has different mppt's or its a typo in the new manual. When I asked support about this they just said ask your installer. I said I am the installer and they said they will get back to me. But as sunsynk support is they won't get back to me.
March 20, 20242 yr 36 minutes ago, Chris_S said: Mine is rated at 22A also and was clipping at 20A in summer. I was hoping that it would increase to 26A with an update. So either the newer 8kw has different mppt's or its a typo in the new manual. When I asked support about this they just said ask your installer. I said I am the installer and they said they will get back to me. But as sunsynk support is they won't get back to me. Interesting that Sunsynk support can't give you an answer and just passes the buck to the installer. I would have thought the manufacturer would know what the specs sold should be and even after FW updates.
March 20, 20242 yr Author 12 hours ago, Orcish75 said: Cool, I sent an upgrade request this morning and they upgraded it to SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8, the same as yours. I can confirm it didn't make any difference to the MPPTs, they're still clipping at around 19.2A. Mine is an older model, the MPPTs are rated at 22A, so I'm not really losing out on much, but if yours are rated at 26A, you should be getting 23-24A from them at least. 4 hours ago, Scorp007 said: Interesting that Sunsynk support can't give you an answer and just passes the buck to the installer. I would have thought the manufacturer would know what the specs sold should be and even after FW updates. On 2024/03/19 at 3:03 AM, Chris_S said: Hi. As winter is approaching I'm not hitting the 20A clipping that I was getting in summer so it's hard to tell. I'm waiting to see what happens during cloud edge effect. Hello guys, Please let's keep this thread clean of technical issues discussion and general chit-chat. I created this thread with the sole purpose of keeping track of the latest firmware versions as SS does not provide that.
March 31, 20242 yr Upgraded 2 x 5kw Sunsynks (in parallel), model 5k-SG01LP1 from firmware version: M 3.3.8.2 / S 1.5.1.5 / C E.4.2.6 To version: M 3.3.8.6 / S 1.5.1.5 / C E.4.3.8 Requested via FreshDesk on Monday, was actioned that Thursday during early-afternoon SA-time. Ticket changed from New to Open (with an agent assigned) when they started; got a notification on completion from FreshDesk. Top-left on-screen “On” indicator changed to an “A” followed by a “B”, both followed by numbers as the update progressed; system rebooted twice during the update. Process took about 30 minutes. Changes noticed: Aux Load/Generator screen now has checkboxes for “AC Couple Load Side” and “AC Couple Grid Side” “Force Off” button added in Battery —> Battery Charge menu (by Generator settings) System Mode —> System 2 offers a “Fast Export Mode” above Zero Export Advance —> “Multi-Inverter” menu offers a “Grid Tie Meter 2” checkbox Advance —> Other menu offers new checkboxes for “Low Power Mode < Low Batt”, “Low Noise Mode” and “MPPT Multi-Point Scanning” Advance now has a whole “Wind Turbine” settings screen for allocating voltages to currents, with a selector for which DC input(s) are connected to turbines
April 2, 20242 yr Can also confirm after some additional testing: This update fixes the 'System1' time-of-use settings being ignored (for the first/last entry) when not starting/ending at midnight. 'Solar Power (W)' Aux Load setting is still ignored in my parallel setup; likely due to each inverter being supplied by different MPPTs/arrays. Using SOC instead works as expected. On 2024/03/31 at 8:56 PM, JayMardern said: Upgraded 2 x 5kw Sunsynks (in parallel), model 5k-SG01LP1 from firmware version: M 3.3.8.2 / S 1.5.1.5 / C E.4.2.6 To version: M 3.3.8.6 / S 1.5.1.5 / C E.4.3.8 Edited April 2, 20242 yr by JayMardern
April 4, 20242 yr On 2024/03/15 at 4:11 AM, Chris_S said: 8kw sunsynk updated. SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8 Initially update was done 30 minutes after submitting the ticket but only the CE was updated. After many painful hours of my ticket getting ignored and support chat not being able to update the M and S they sent the request to "advanced support" Finally at 3am power went off for 5 minutes and upgrade of M was done. This is my first ever upgrade. Only doing it because the latest sunsynk 8kw manual says the mppt's are 26A +26A. Inverter definitely runs cooler on this update. Before I would get temps going in the 60C, now barely goes above 50C on both AC and DC and it's not as if the fans are running more. If anything they run a little less.
April 25, 20242 yr Rate Power：8.0 kW SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8 Nothing in particular to report. All went smoothly.
April 25, 20242 yr 14 minutes ago, TheRoDent said: Rate Power：8.0 kW SW Ver.：M 6.0.2.6 / S 1.7.2.4 / C E.4.3.8 Nothing in particular to report. All went smoothly. I wonder what the new "MPPT Multi-Point Scanning" under Advanced->Others menu does? Edit: From the Dye Manuals Edited April 25, 20242 yr by TheRoDent
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