1 minute ago, system32 said:

Is your SunSynk 5k inverter set to AGM/V?

If the inverter is set to Lithium LiBMS, the value reported is from the Hubble BMS and not based on the Voltage.

My battery is set to agm-v 

31 minutes ago, Terminal3k said:

My battery is set to agm-v 

Sorry, I don't use SolarMan.
Not sure why SolarMan reports this.
Try disconnecting the CAN cable?

According to the Modbus documentation on SunSynk,
Address 183 is Battery Voltage
Address 184 is Battery SoC

Additionally, SynSynk has registers (values) for battery packs 1-15 in Address 500-809
Not sure if SolarMan is reporting on these packs.

EDIT: Check on the solarman website for the pack information
https://home.solarmanpv.com/plant/infos/device
 

Edited April 21, 20224 yr by system32

2 hours ago, JayN said:

I've had my firmware updated and the the battery now refuses to go below 52% SOC.  This was the original issue, then it suddenly dropped to 0% and was erratic.  I basically have about 40% capacity in the battery after 7 months.

@HubbleLithiumPlease can you comment, as your batteries are failing left right and centre.

 

Have you tried setting your battery to Voltage (AGM-V) and not percentage ?

30 minutes ago, Terminal3k said:

Have you tried setting your battery to Voltage (AGM-V) and not percentage ?

Only tried Lithium and AGM-V

I have now set to agm_v.  Let's see.

 

@HubbleLithiumis very quiet and no response?

This doesn't make sense to me. 11% SOC at 46v. Surely it should be more like 20-30% at 46v?

12 minutes ago, Terminal3k said:

This doesn't make sense to me. 11% SOC at 46v. Surely it should be more like 20-30% at 46v?

 

Correct, mine is at SoC=32 @ 46V

2 hours ago, werner.potgieter said:

 

Correct, mine is at SoC=32 @ 46V

thanks, i have emailed hubble support. see what they say

On 2022/04/18 at 12:45 PM, StepbyStep said:

Just to check, is Solar Assistant better than getting the Riot Cloudlink? 

My battery needs updating and getting the Riot just for that if SA can do it isnt worth it especially with SA's features.

Not sure if SA can update it directly, but if you get the firmware from Hubble Support you can use the SA cable with a laptop to install it. Support provides an app to do the install that way. 

I don't have a Riot link but don't like the idea that I need internet access all the time. SA work offline and has great realtime stats.

Just now, Guthrum said:

Not sure if SA can update it directly, but if you get the firmware from Hubble Support you can use the SA cable with a laptop to install it. Support provides an app to do the install that way. 

I don't have a Riot link but don't like the idea that I need internet access all the time. SA work offline and has great realtime stats.

Im keen to buy SA and not RIOT.  Tech support said they are doing a firmware update in the next 2 weeks to fix the issues with sunsynk and hubble.

So instead of taking my battery to them, i want to buy SA and do the update myself.

2 hours ago, Terminal3k said:

Im keen to buy SA and not RIOT.  Tech support said they are doing a firmware update in the next 2 weeks to fix the issues with sunsynk and hubble.

So instead of taking my battery to them, i want to buy SA and do the update myself.

Let the forum know when you get the hubble firmware.

Just to add a bit of my experience here. My batteries were losing capacity like crazy. I ended up at 174Ah for three batteries according to Solar Assistant. Hubble support asked me to send the batteries in so they can troubleshoot, but I was reluctant to take the system apart and be without my batteries so procrastinated for 3 months. I was convinced it was firmware, as the cell voltages were all very close and didn't indicate bad cells.

Last week I saw Guthrum and werner.potgieter had success with with getting the firmware from Hubble, and they were kind enough to share with me. I have the RS232 cable as I run Solar Assistant and uploaded the firmware a week ago, and my capacity is now sitting at 315Ah (315 x 50 = 15.75kWh). Checking the logs and I can see that I get about 12.5kWh from my batteries each night at a DoD of 20%, so I am much happier with my setup now.

My remaining issue now is that the batteries' cycle count is still increasing too quickly. About 2 per day, where I definitely do not charge and discharge that much. I hope the cycle count is not used for warranty purposes as the batteries are burning through the cycles.

5 minutes ago, Analytical said:

Just to add a bit of my experience here. My batteries were losing capacity like crazy. I ended up at 174Ah for three batteries according to Solar Assistant. Hubble support asked me to send the batteries in so they can troubleshoot, but I was reluctant to take the system apart and be without my batteries so procrastinated for 3 months. I was convinced it was firmware, as the cell voltages were all very close and didn't indicate bad cells.

Last week I saw Guthrum and werner.potgieter had success with with getting the firmware from Hubble, and they were kind enough to share with me. I have the RS232 cable as I run Solar Assistant and uploaded the firmware a week ago, and my capacity is now sitting at 315Ah (315 x 50 = 15.75kWh). Checking the logs and I can see that I get about 12.5kWh from my batteries each night at a DoD of 20%, so I am much happier with my setup now.

My remaining issue now is that the batteries' cycle count is still increasing too quickly. About 2 per day, where I definitely do not charge and discharge that much. I hope the cycle count is not used for warranty purposes as the batteries are burning through the cycles.

I noticed my cycle count is also doing 2 a day, I read somewhere on the forum that every manufacture calculates it differently. I speak under correction but with one of the support emails with Hubble they did mention that "Cycles are calculated when you drain your battery by 50% and charge it back up, this will be seen as a cycle." So I suppose two a day checks out then not super happy with it.

I am also noticing a run-away cycle count. 2-3 cycles per day. Would be great to know how these cycles are calculated.

Glad your hear your system seems healthier!

11 hours ago, Analytical said:

Just to add a bit of my experience here. My batteries were losing capacity like crazy. I ended up at 174Ah for three batteries according to Solar Assistant. Hubble support asked me to send the batteries in so they can troubleshoot, but I was reluctant to take the system apart and be without my batteries so procrastinated for 3 months. I was convinced it was firmware, as the cell voltages were all very close and didn't indicate bad cells.

Last week I saw Guthrum and werner.potgieter had success with with getting the firmware from Hubble, and they were kind enough to share with me. I have the RS232 cable as I run Solar Assistant and uploaded the firmware a week ago, and my capacity is now sitting at 315Ah (315 x 50 = 15.75kWh). Checking the logs and I can see that I get about 12.5kWh from my batteries each night at a DoD of 20%, so I am much happier with my setup now.

My remaining issue now is that the batteries' cycle count is still increasing too quickly. About 2 per day, where I definitely do not charge and discharge that much. I hope the cycle count is not used for warranty purposes as the batteries are burning through the cycles.

Thanks for this. When I contacted hubble support they told me they would "have to check if I can do the update via Solar assistant". but i didnt hear back from them.

Are you using the lithium battery option or AGM-V? What inverter are you using?

Just slightly off topic... but still hubble.

What is the max SOC will drain the batteries daily. Currently I am on 20%... AM2 x 2

I ran a couple of weeks of SOC @ SOC=55 vs. SOC=20 to see the impact on my cycle count. Could not see much difference, it just ticked on with its random 1-2-3 counts per day.

On 2022/04/29 at 9:21 AM, Terminal3k said:

Thanks for this. When I contacted hubble support they told me they would "have to check if I can do the update via Solar assistant". but i didnt hear back from them.

Are you using the lithium battery option or AGM-V? What inverter are you using?

Lithium battery option on Sunsynk 8kW.

On 2022/04/28 at 9:58 PM, Analytical said:

I hope the cycle count is not used for warranty purposes as the batteries are burning through the cycles.

They state in the warranty document that they use the cycle count and/or 10 year timeline. So that would mean if you are doing 2 cycles a day that your warranty is effectively cut in half . 

On 2022/04/29 at 9:21 AM, Terminal3k said:

Thanks for this. When I contacted hubble support they told me they would "have to check if I can do the update via Solar assistant". but i didnt hear back from them.

Are you using the lithium battery option or AGM-V? What inverter are you using?

You can't update the firmware directly from Solar-Assistant Raspberry PI.

If you have a USB to RS232 cable with RJ10 connector like:
https://solar-assistant.io/shop/products/hubble_am
You can use that cable to upgrade the firmware from a laptop.

Some people have changed to AGM-V to workaround the SoC issue.

 

 

1 hour ago, Nexuss said:

They state in the warranty document that they use the cycle count and/or 10 year timeline. So that would mean if you are doing 2 cycles a day that your warranty is effectively cut in half . 

I noticed that RIOT reports about 1/3rd the count of SA - not sure if that's because I've had RIOT off for 2/3rd of the time.

3 minutes ago, system32 said:

I noticed that RIOT reports about 1/3rd the count of SA - not sure if that's because I've had RIOT off for 2/3rd of the time.

Where within the "riot" do you see cycle count?

7 minutes ago, system32 said:

I noticed that RIOT reports about 1/3rd the count of SA - not sure if that's because I've had RIOT off for 2/3rd of the time.

Does the RIOT or SA record the total amount of charging and discharging energy from when the system was installed like the Solarman app does? If it does you could just divide the total discharging energy by your batteries capacity to work out the true cycle count. This would be the most accurate way to count cycles if the bms cant properly count them. That being said if you do have a warranty issue im sure they will go on what the bms says is the cycles and not the clients word of total discharging energy.

1 hour ago, Iiceman said:

Where within the "riot" do you see cycle count?

See this post for information wrt RIOT cycle count:
https://powerforum.co.za/topic/8160-pylontech-vs-hubble/?do=findComment&comment=121502

Edited May 4, 20224 yr by system32

2 hours ago, system32 said:

You can't update the firmware directly from Solar-Assistant Raspberry PI.

If you have a USB to RS232 cable with RJ10 connector like:
https://solar-assistant.io/shop/products/hubble_am
You can use that cable to upgrade the firmware from a laptop.

Some people have changed to AGM-V to workaround the SoC issue.

 

 

Im currently using AGM-V becuase of the SOC issue.

Im planning on buying SA with the RS232 cable. If I do buy it, can you share the firmware update? Im currently using solarman app

Can I do the update with just the RS232 cable and NO rasberry pie?

Edited May 4, 20224 yr by Terminal3k